Nelson Nissan in Broken Arrow

Process was very easy. Most everything except the actual signing papers was handled either by email or text. Most everything except the actual signing papers was handled either by email or text. More

Everyone was and everything helpful and everything they were all very attentive to my needs were all very attentive to my needs More

They charged $601 for a car battery and charged a whopping $169 to plug it in to see what was wrong. First of all when a customer tells a mechanic they had to jump start the car 3 times in 2 weeks co whopping $169 to plug it in to see what was wrong. First of all when a customer tells a mechanic they had to jump start the car 3 times in 2 weeks common sense would be to put a volt meter on battery and check alternator. You don’t need to plug it in for common sense mechanic work. Next let’s say they like to gouge and just stick it to every customer with that bogus charge the total was still $601 with tax!! So let’s take tax off and that insane $169 fee that’s still $389 for a battery!!!! Come on !! It wasn’t enough to gouge the $169 but $389 on top of that for a BATTERY!!! More

Bought a $54000 vehicle. Trim piece fell off during shipping. I took months to get another which fell off again. Still waiting for it to be replaced. Faulty seat belt. Th Trim piece fell off during shipping. I took months to get another which fell off again. Still waiting for it to be replaced. Faulty seat belt. The first time I told them about it (at my first service) they dismissed us and said nothing was wrong. When I took it in for the second service I showed them the little elastic piece that was broken that keeps the seat belt from becoming stuck down in the seat when you try to fasten it. Supposedly they ordered a new seat cover which the piece is attached to. It has been over a month and still waiting. Had a leak when it rains hard. They couldn’t find the leak. Had the car over a year and it has never been complete. It would be nice to talk directly to the person working on the car. More

Bought car and there was a problem with the head unit. They assured me they would fix it and gave me a ‘we owe’. They had my car 4 weeks, but only ordered the part the day before it was ‘fixed’. They ende They assured me they would fix it and gave me a ‘we owe’. They had my car 4 weeks, but only ordered the part the day before it was ‘fixed’. They ended up taking it to a different place without telling me and installed a completely different head unit that isn’t compatible with the vehicle without asking me, in order to save them money. I’ve tried calling and messaging and have been told the general sales manager is supposed to call us, but still haven’t heard anything days later. I was very patient throughout the whole process, but there have been so many issues that I haven’t even listed here. I would not recommend buying a vehicle here. More

Was very interested in this car, put in a credit application, & then they sold it. Good got then, I guess! I gotta keep searching now! Very nice customer service. application, & then they sold it. Good got then, I guess! I gotta keep searching now! Very nice customer service. More

I spoke with Keith, who was great, had some worries about the tires and told they were great. I just replaced all tires because they were worn out. I feel like I was duped by the manager. Now I’m spending the tires and told they were great. I just replaced all tires because they were worn out. I feel like I was duped by the manager. Now I’m spending $800.00 on tires I was told were perfect…before my first payment. The tires were worn out and I made this clear to the manager. Wanted the car and trusted the manager. Not a great review for the dealership. You got me! More

Purchased Altima in 2016. 1N4AL3AP4GC167095 Tired of hearing the same noise every day. Pleasant purchase experience. Started get a rattling noise when first started for ab 1N4AL3AP4GC167095 Tired of hearing the same noise every day. Pleasant purchase experience. Started get a rattling noise when first started for about a minute. Had in for regular service and asked for this to be checked. This was on more than one or two occasion. I asked the service advisor about this & he explained that during routine service the person does not check the item enquired. Just the regular maintenance of oil - filter etc.. This explains why it was never checked during service. But, there were no notes made of the complaint. Left the vehicle. Picked up & I was told it did not make the sound when started for them. They did find a broken weld at Catalytic Converter heat shield. They explained this would cost around 1200.00 to correct. They could not make the repair. ( spot weld ). Only replace the part. Heat shield is part of the converter. Took to muffler place in Tulsa. Welded . No Charge. Took less than 5 minutes. Tipped him 20.00. Did that fix the problem? No. The response from the service advisor was just have to wait, " it's under warranty" . It makes this noise 99% of every morning start-up. I am sure this is heat related in an exhaust area. Noise slowly dissipates after heat. Does not make the noise if turned off & restarted. During aftermath of Covid ran over a dear. Literally, it had been hit and was laying across road. It was at night. Brought in the next day to have someone do a visual check underneath for damage. This is where I purchased the Altima. I was told they were completely booked on appointments couple week. I could make appointment or take to a Same Day Auto Repair to check. Did this. Took to where I get my other vehicle's serviced. They are on it if you just need regular PM servicing. More