The short story:
Once you sign the contract, they just leave you with your car not ready for delivery on the parking lot. They treat customers in an unethical way during the sales process. They manipulate information and justify prices randomly. Communication among themselves and with customers is very poor. They don’t care about the reputation of their dealership or the customer experience. The wait time is very long (done on purpose?) No one will explain to you what’s happening.
The personnel act in an unprofessional way in front of customers. They are not there to make customers for life, but to make a one-time deal. Who will come back when treated this way?
The detailed version:
After I went there with my wife to buy a Rogue and having a positive contact with one of the managers, I went back few weeks later believing that I found a dealer I can work with.
I found an offer on a Rogue 2015 on their website. Before I go, I filled up the finance application on their website and got pre-approved (which proved to be totally useless by the way, I had to give all the information over again at the dealership). The sales person was nice and helpful in the beginning. When the he called a manager to check the price, they added to the online price (which was supposed to be the MSRP) the destination fees and 434$ vehicle preparation fees. They also imposed that I get financing through Nissan at a high interest rate (even though my credit score is above 700 and there was a 0% financing offer). I accepted this offer as it was still a fair price.
After almost 3 hours waiting while my application was (supposedly) being processed, they asked me to come back tomorrow because the finance needed more time to work on it. They said they will call me to confirm.
The day after, I received a phone call from the sales person saying the car is ready and that I need to come over. I went again hoping that we just have to sign papers and take the vehicle which was supposed to be ready for delivery (they said the day before that the car will be ready and washed before delivery. Remember, they charged me vehicle preparation fees).
I was assigned this time by the manager to another sales person (David), saying that Rohan (the first sales person) is coming later that day (he never showed up by the way although he called saying that he will be there to deliver the car).
After a long wait, I went to the finance manager. When I entered his office, he was laughing hysterically and joking with colleagues, without even sharing what is happening or explaining, totally ignoring my presence. Then came the moment of truth. The finance guy began talking about my monthly payments (a classic tactic again) and when I insisted on the total sales price, he gave me a much higher price and interest rate (reading the other reviews, this is a classic manipulation there it seems). When I tried to explain that it is not the deal we agreed upon, he was justifying the new price coming up with shady fees and so did the manager when he came over to clarify. We finally came to an agreement close to the original one after this unnecessary hassle and bustle, arguing and bargaining. What a waste of time.
After finishing the signing, I thought that my troubles were over. I went to get my car, but the sales person vanished, appearing intermittently, and when I finally got hold on him, he became rude. I found myself alone on the car lot with a dirty car, not ready for delivery as agreed upon. The stickers were still on, the license plates were not even installed and there was only one key in the car. When I called the other sales person over the phone (who was supposed to come), the two of them were arguing with each other in front of me. I had to complain to the manager about this to have the second key delivered and the plates installed. They said I need to bring the car back for a wash. Do they really think that after all this I will ever come back)?
I Recommend This Dealer:
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