This was the WORSE car buying experience I've ever had. On May 15th 2014, I saw a car that I liked on cars.com and autotrader, so I decided to call the dealership (Nemet Nissan) to make sure of the availability of the car and that everything I was reading on cars.com was correct before I drive down there.
So Jenae at Nemet Nissan answered the phone. I asked her about the price of the car, and she told me it was $34,000, as it was said on cars.com. I also asked her if the vehicle was certified because on their website it does say certified but not on cars.com. She told me about Nemet's life time warranty but questioned whether I would be able to take advantage of that since I live in WV. I told her that, that was not what I was looking for. I needed a certification from Nissan, that I could use anywhere in the U.S., not from Nemet.
Then she reassured me that the vehicle was certified from Nissan. Even on their website, the vehicle was listed as "Certified 2013 Nissan Armada".
I asked her one more time to make sure everything she was telling me was correct. She was getting a little frustrated that I kept asking her to verify the information she was giving me. But I told her it wasn't because I wasn't trusting her, but I was because I will be driving from 8-9hrs away. Therefore, I wanted to make sure the next day when I get there, I will not be told something else.
We left WV around 3am with my family excited about going to get our "new" car. We finally made it to Nemet at around 11am. Not an easy trip because 2 of our 3 kids are under 4 years old.
We looked at the car, test drove it, and they started running the numbers.
Alex, the sales representative shows me the numbers with the selling price of $41,000. I told him I was told on the phone that the car was $34,000 and that it even said so in an email sent to me by Jenae. Alex took my phone with the email that Jenae sent me to his manager. After a long wait, he came back with his manager, but we could tell they weren’t happy about something.
We quickly found out the certification Jenae was talking to us about was only from Nemet, not from Nissan. The manager told us if we wanted a certification from Nissan , we would have to pay extra for it.
I requested that they call Jenae, but I was told she was off that day. Of course!..., I replied.
Finally, for my car's appraisal, they valued my 2008 kia sorento EX at $4,500. I took it as an insult.
My car had no scratch, no motor repair, always hand washed, waxed and garage kept. The only thing that ever happened to my car was a side collision on back driver side but was not enough to deploy the airbag. Two cars were involved in an accident and one them swung out of their lane and hit the side of my car. So their insurance paid for my door to be fixed.
But I am pretty sure I know why they offered only $4,500 for my car.
I believe Jenae messed up on the price and Nissan certification status of the car. Alex and the manager wanted to sell it for $41,000. But because I had a proof that the price I was given was $34,000, they decided to give me a price on my car that would force us to walk away. They knew my car was worth way more than that. In fact, I drove out of their place and stopped at another Nissan dealership closer to home and traded in my same Kia Sorento for $10,000. The manager said Jenae would be reprimanded. I assume that was supposed to make us feel better.
We drove 8hrs each way, got our kids hungry, bored and tired of waiting, paid all these tolls; all for nothing from Nemet.
Anyway, hope this will help keep others from going through a similar experience.
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Jenea, Alex, and a manager