(Updated Jan 9, 2015)
Yesterday, Mr. Steve Armengau, the general manage, gave me a call, and talked to me about the refund stuff. He is a very nice and professional guy, and he promised that I can get my money back in two days. And this morning I've received all my money. It is the bank procedures that make me received my money so late. I apologize for my misunderstanding comment on the dealer. They don't want to keep my deposit at all. And anyways, thanks a lot for Mr. Armengau's help!
I am an international student from Massachusetts. I've been in the U.S. for about two years, and this is my time to try to buy a car here. Before this experience, I thought all of American people are honest and can be trusted, and I really had a very good life in this country. On Dec 28, I went to Nemet Nissan for a 2011 Civic. Bobby and Shawn took care me and my friends. They are very nice guys. My friends and me tried the car, and it is nice except the brake. They said they can fix the brake, the next day. And ask me to pay 3000 dollars downpayment firstly, and at that time I was not sure whether the brake can be fixed and also I still didn't anything about finance interest rate. However, both Bobby and Shawn said that I can get my all money back anytime if I don't want the car, two of friends are Witnesses. That's why I let them swipe my card.
The next day Dec 29, I came back to Nemet Nissan, and check the brake thing, we still felt the brake was not good. And also we wait about a whole afternoon for the finance thing. At about 6pm, I lost my patience. I decided to cancel the order. And then my nightmare began at that time. Then a rude guy with sunglasses said they won't give my money back, and if I don't the car, I can't get a dollar back. I was really really shocked. I can't believe these cheating things happen in the US. So I stay the shop for argue until about 9 pm. In the end, a kind gentleman said I can go, and they will give my money back, and I will receive the money in 2 or 3 days. My friend also witness his word. I choose to believe him. But until now Jan 5, I haven't yet get my money back. I called Bobby several times, and he said I will definitely get my 3000 dollars back.
I am already getting Despair. I am pursuing my PhD degree here, and I earn a little money by grading and teaching. I have start to save this 3000 dollars since one year ago. This money is really important for me. I will definitely fight for my money. I planned to talk the legal services in my university or then call the police, but I've just seen the several replies from the General Manager Mr. Scott Perlstein. Maybe, Mr. Scott Perlstein is a good guy, and can help me get my money back. If I can get my money in two days, I will update this review.
This is my first to get through this kind thing here, and I am also asking for helps here. If anyone can help me and give me some advice for this, please call me 413-695-5842. In the end, I believe the US is still the great country as I thought, and I believe I can get my money back no matter how hard it is.
I Recommend This Dealer:
Steve Armengau, Bobby Mayne, Shawn Singh
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