New Country Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of New Country Toyota:
Horrible service center! Had to return vehicle four times for the same problem, pay for rentals for the extended "so-called" service done to vehicle not yet a year old!

Several appointments were made, and cancelled by the service center once we arrived! We had to continue our patronage in order to fullfill the warranty requirements of the repair.

The repair also continues to reflect some of the very problems brought to their attention! NEVER AGAIN!!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of New Country Toyota:
very friendly and easy to deal with,excellent price and easy negotiations..

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Reason for Visit: Sales

I recommend this dealer: No

My Review of New Country Toyota:
Well they say that a verbal contract is worth the paper it is printed on - and this dealership proves it.

I have a car for sale in a local publication. Salesman Tim Cardinale of New Country calls me to solicit buying the car. Apparently, they are taking a car they really want in trade, broker cars, and had offered my model to a customer only to have it sold out from under them by another store.

We discussed details, I faxed them A) The clean title, and B) The original widow sticker. They ran a CarFacts and confirmed everything I told them about service. Tim Cardinale told me that he was authorized by management to extend an offer of a stated dollar amount. I accepted. He confirmed that we had a deal.

Then, when I told him I was bringing the car in to complete the deal he tells me that his manager Don Cooper does not want the deal. Now let's get this straight, these guys called me from an ad I'd placed in the paper, checked out the car thoroughly, made an offer, I accepted and they confirmed the terms - and then they changed their minds.

And folks wonder why car dealers have a bad reputation!

Steer clear of New Country Toyota in Saratoga Springs NY. They do not keep their word.


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