New Motors

My wife and I were looking to trade 04 Accord thought we wanted a Honda CRV looked at one test drove it, quality was poor at best compared to the Volkswagon Tiguan. Sean our salesman was excellent very help wanted a Honda CRV looked at one test drove it, quality was poor at best compared to the Volkswagon Tiguan. Sean our salesman was excellent very helpful! We were not pressured into a sale we took a few days to think about it look at the Toyota the next day. I would recomend New Motors to everyone they are very profesional and I repeat the best part is you feel your not pressured into buying, we walked out after the test ride and were asked if we had any more questions or needed more information to please come back. It was a great experiance at New Motors and Sean our salesman made it that way. Frank More

I was extremely happy with Scott as a salesperson and am happy with the vehicle that I purchased. I did not have the opportunity to meet the sales manager but felt as if he was pushing me into taking home happy with the vehicle that I purchased. I did not have the opportunity to meet the sales manager but felt as if he was pushing me into taking home the vehicle before I was ready. I am also in sales and understand the concept of having the customer appreciate ownership but after a customer says "NO" several times the subject should be dropped--I was very close to walking out and purchasing elsewhere. I was a bit disappointed at the detailing of the vehicle upon delivery. The windows on the inside were very smeared and dirty and overspray from shining the tires was all over the car. I also discovered after purchase that vehicle was due for an oil change. Overall, as I said before, I am happy with the vehicle, the customer service on the other hand could use some work. I would recommend Scott Hodges to a friend, however I would advise them of the sales tactics that this company uses. Again, I do not feel that Scott was being pushy, I feel that he was being driven by his sales manager. Scott was extremely professional, he listened to my needs and concerns and took a lot of time educating me on the differences between the Subaru models and discussed at length the features and benefits of each. More

Waited on immediately by friendly salesman. Salesman was very knowledgable about vehicle. No pressure or salesman's "spin." Final price lower than my expected, researched price. The quickest transaction tim very knowledgable about vehicle. No pressure or salesman's "spin." Final price lower than my expected, researched price. The quickest transaction time I've ever experienced (paperwork, wait time, etc.). Location convenient, very nicely appointed, clean, modern and cared for. Large selection of model I was interested in. Salesman listened to me to understand what I wanted rather than trying to convince me of his point of view. Finance was easy - they found a better interest rate than I found myself (and I'm a CFO with more than a few contacts). Offered dealer installed options (window coating, longer warranty) with a thorough explanation of benefits but did not oversell. Salesman took time to go over the vehicle to acquaint me with it's operation. Full tank of gas (a little thing but one that adds to customer satisfaction). After sale follow-up by email and phone, continuing with the customer satisfaction theme. I normally despise the whole car-buying experience. However, this purchase was not only painless, it was, by far, the most pleasant experience I've had purchasing a new car in over 35 years of car ownership. More

I have bought 3 cars from New Motors and have had a great experiance every time. Fast, Friendly and great service. Service has always called me back to make sure work was performed and performed RIGHT the fi experiance every time. Fast, Friendly and great service. Service has always called me back to make sure work was performed and performed RIGHT the first time. Why go any where else. They get it done! More

I had a great experience with New Motors. I had been to six other car dealerships that day and was ready to throw in the towel when it came to looking for a newer used car. I decided to give New Motors a six other car dealerships that day and was ready to throw in the towel when it came to looking for a newer used car. I decided to give New Motors a try. Steve was such a great sales person! He listened to what I was looking for in a car and really helped to meet my demands. I feel that even if I were to buy a $100,000 vehicle or a $5,000 vehicle, Steve would have treated me with the same respect. I had a wonderful experience at New Motors and have spread the word about how great their sales associates are to the potential customers. More

As a previous Subaru owner I have always been happy with the service I have received at New Motors. The sales person I dealt with on this current purchase was extremely knowledgeable, friendly , and helpfu the service I have received at New Motors. The sales person I dealt with on this current purchase was extremely knowledgeable, friendly , and helpful. I would recommend New Motors to all my freinds. More

We took our time in deciding exactly what features we wanted in our Sorento and during that time Andrew was very helpful in answering all of our questions without being pushy. When we finally decided on wanted in our Sorento and during that time Andrew was very helpful in answering all of our questions without being pushy. When we finally decided on the vehicle we wanted Andrew and the dealership went out of their way to find the exact vehicle we were looking for. They found the vehicle in the Chicago area and went to significant extra expense to pick it up so that we would have the vehicle we wanted. It is refreshing to work with a dealership that is concerned about its customers. More

I have rated the overall experience as great because of the way we were treated by everyone at the dealership. I didn't initially notice due to my excitement in taking delivery of the 328xi, but the detail the way we were treated by everyone at the dealership. I didn't initially notice due to my excitement in taking delivery of the 328xi, but the detailing of this vehicle was not great, leaving dirt/stains on the headliner and sunvisor, dirt in the the door handles and a film on the carpeting under the floor mats. More

I went into the dealership with a good idea of what I wanted. The salesperson made things easy for me. I was able to make the deal during an extended lunch break and pick up the car after work. No has wanted. The salesperson made things easy for me. I was able to make the deal during an extended lunch break and pick up the car after work. No hassles at all. I was able to get specific answers to my questions, and the sales person was very patient with me as I struggled with the six-speed manual transmission on a test drive. More

I've been dealing with New Motors in Erie, Pennsylvania since 2005 when I bought my 2004 PASSAT from another dealership and was having the normal maintenance checks. All of the employees I have dealt with since 2005 when I bought my 2004 PASSAT from another dealership and was having the normal maintenance checks. All of the employees I have dealt with since then were very kind, helpful and knowledgeable. I really wasn't thinking about get a new car at first; I thought I would just get a used one like I have in the past. After my husband and I saw and drove the 2010 VW JETTA TDI with all of the wonderful attachments and the tax credit for next year; how could we pass up the chance of a lifetime in getting a new JETTA. Actually the last time my husband and I bought a BRAND new vehicle was, believe it or not, the year 1971. Allen, Bret and Derrick from NEW MOTORS were the best. When I drove my new car into work on Monday I was showing several friends and they were so impressed, that they are thinking about going up and checking the new VWs out too. My husband and I are very pleased. Kathleen W. Jones More