Gerard was knowledgeable, friendly and very helpful. Throughout the whole process it was as if I was working to get the unit I needed at the best price with a good friend. He listened, provided good feedback and was not pushy. In the end, he made sure that we went over all the details of the unit and even set up my phone sync. While I worked with Irina on the paperwork Gerard made sure the unit was clean and full of gas, all 36 gallons worth--unheard of until this time!!! Irina was also very pleasant, knowledgeable and prepared. All paperwork was ready when I went to her office ahead of time which showed me she valued my time also. I will return as no need to go anywhere else as they have all brands to select from including Dodge, Jeep, Chevy and Ford. I will recommend the dealership, Gerard and Irina to my friends and business contacts. BIG TIME VALUE in a small town atmosphere!

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Cassie did an excellent job - fully explained everything and answered all follow up questions. I would have given 5 stars across if rating her alone. I did not receive a sales invoice to process my loan in a timely manner. Everyone adapted once the process got moving and worked it out so delivery could be on time and as expected which suggests to me that your customer service is stellar, however with several days notice, that shouldn't have to come down to the last hour to get worked out. Other wise a super experience and I would recommend both the dalership and Cassie herself to anyone. I came on a casual Saturday - you should poll customers to see what they prefer. I like a casual contact, not the more formal approach that was on board when I took delivery. Sweet ride - very happy to have done business with you!!

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Chad was awesome to work with. He found extra rebate money and tried to get other discounts for me ( vet, firefighter) ecetera. I would recommend him.

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We were considering a used Mustang convertible but after viewing what was available we decided to investigate purchasing a new car. Admiring a Mustang convertible that was on the lot and working with Cassie we made the decision to work with New Prague on purchasing the vechicle. Cassie and Chad were both friendly and willing to work with us and make us confortable to become a customer at New Prague. All of the personnel that we worked with did an excellent job of explaining the programs and were very courteous.

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Mike was a very polite and kind salesman. It took us several weeks to get the financing done and he was so patient through the whole process. I felt like everyone at the dealership was so friendly and I would recommend this location to anyone! Thanks for all you did.

Teresa Grebner

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I was looking for a used car and Cassie helped me and was nothing but friendly and sweet. I really appreciate all of her help!

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I live 7 hours away from New Prague and found the vehicle I liked over the internet. Since I do not live near the dealership and wasn't able to test drive the vehicle it made the buying process a little more difficult but Cassie always stayed in touch with me and was very helpful via phone and e-mail. Overall, the service was exceptional and Cassie was always friendly. I would definitely reccomend New Prague Ford to my friends and family.

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New Prague Ford and their sales team exceeded my expectations. I found that their vehicles had the best value while their sales team was the most friendly and professional out of a dozen(all) other dealerships that I worked with prior to my purchase. My experience at other dealerships paled in comparison to that which I received at New Prague Ford.

Kyle was obviously well versed in the sales process and was very helpful when answering my questions about different vehicles and the purchasing process. Kyle went over and above, providing me with excellent service. I am grateful for all of his help from start to finish...Including set up of the sync radio system, not sure I could have done it without you!. Thanks for being so easy to work with. I would definitely buy from you again in the future!

Although I didn't work with Cassie directly, she was great! Her smile and fun personality went a long way towards making this an amazing experience. While Kyle was away working hard on getting me into the truck I wanted, Cassie was able to answer questions that came up and kept me occupied with friendly conversation. I really appreciated this!

Irina-thank you! I know you put in a lot of extra work getting me approved for the loan and you managed to get me a great interest rate on top of it. Again, you seemed to have knowledge and experience beyond your years. I couldn't have asked for more!

Overall, an EXCELLENT EXPERIENCE! You have earned a customer for life!

Thanks again,
Roger

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Very impressed with the dealership and excellent overall experience. Keith and John were very honest and easy to work with. I won't buy a car anywhere else.

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Best sales staff, Mike Chlan was very patient, and knowledgeable. Mike's twenty plus years of people/ care sales really are very apparant. Pricing was best from the start. I like to be able to negociate, i get that one price shopping works for some people. Irina in the finance dept. was great at explaning any wanted extended warr., paint protection, ect..., There was no preasure to consider other services, just explained the costs to benefits. She made the paperwork as easy to understand as your utility bill. Dustin was a huge help in setting up the sync system and made it politely obvious that if we forgot how to use somthing we could call/ see him anytime.

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