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New Rochelle Toyota - Service Center

47 Cedar Street, New Rochelle, New York 10801
Service: (914) 576-8050
Makes: Toyota | Service Center
Excellent
100% Recommend

Overall Rating 5.0

22 Lifetime Service Reviews

New Rochelle Toyota - Service Center
47 Cedar Street,
New Rochelle, NY 10801
New Rochelle Toyota Info
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About This Service Center | Hours | Amenities

About New Rochelle Toyota

Service

Monday 7:30 AM - 7:00 PM

Tuesday 7:30 AM - 7:00 PM

Wednesday 7:30 AM - 7:00 PM

Thursday 7:30 AM - 7:00 PM

Friday 7:30 AM - 7:00 PM

Saturday 7:30 AM - 2:00 PM

Sunday Closed

Parts

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 8:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday 8:00 AM - 2:00 PM

Sunday Closed

22 Service Center Reviews
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Happy Customer
5/01/2016
Reason For Visit
Service

"Best Customer Service provided by Walter. "

Walter is the greatest. He has been most professional and friendly in a sincere way for over ten years. I would suggest removing the TV from the waiting room. Go with audio instead. Soft rock mixed with jazz and classical music would help de-stress the customers.

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Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Walter

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Yes

New Rochelle Toyota responded to this review

May 04, 2016

Thank you for this awesome review. You have been doing business with Walter and our dealership for years and your review about us is truly appreciated. We are happy to hear that Walter has consistently been professional and friendly during your visits. Your comment is a great help for us so that we can improve our facilities to promote a comfortable visit to all of our customers. We will continue the great service that you have been used to for years. Take care and happy trails. Regards, Devica Seecharran - Client Care Director, 914-576-8000, dseecharran@newrochelletoyota.com

ProCareMed.
1/30/2016
Reason For Visit
Service

"service experience"

I have been in the shop twice this week for a persistent subtle automotive problem. Each time, I was treated with the utmost courtesy and dedication by service adviser Will (Irvin). He has turned a frustrating situation into a very fine experience.

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I Recommend This Dealer: Yes

Employees dealt with

Will (Irvin)

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Yes

New Rochelle Toyota responded to this review

February 02, 2016

Thank you for the feedback. One of our top priorities is exceptional customer care and I am proud that this was offered to you by Will during your visits. If you haven't yet, check us out on Facebook for access to our special offers! Warm regards, Devica Seecharran - Client Care Director, 914-576-8000, dseecharran@newrochelletoyota.com

augustam
9/09/2014
Reason For Visit
Service

"tcuv sales consultant"

Good experience and the best service y never got before.frienly People .. i am really appreciate making bussinenss With toyota new rochelle..salesman very professional and corteous

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Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

celeste vera

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Yes
 
1
James R
8/21/2014
Reason For Visit
Service

"Jason, Service Manager"

Jason followed up on an initial issue, got back to me, and made sure the required work was completed well. He takes "customer satisfaction" seriously.

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Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jason, Service Manager

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Yes
 
1
BLibretta
7/12/2014
Reason For Visit
Service

"Jimmy Provides Great Service "

Jimmy Jessiman at New Rochelle Toyota is always very courteous, informative and extremely helpful. He always explains to me exactly what is being done to the car as well as the approximate cost of the service. I always feel like I'm in good hands with Jimmy.

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Customer Service
Quality of Work
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Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jimmy Jessiman

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Yes
kevin.grier3
7/11/2014
Reason For Visit
Service

"People First"

The entire Toyota family has been professional, courteous, and helpful to me. The entire Freddy Pacheco Team, including the Service Manager, Jason Tavares deserves high commendation for reminding me that Toyota is the best!

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I Recommend This Dealer: Yes

Employees dealt with

Al Dunstan, Leon Samaroo, Darnell Ducket and Finance Manager, Mr. Joseph Wright., Freddy Pacheco

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Yes
dube
2/26/2014
Reason For Visit
Service

"Irvin Paneto was very courteous and kind. I thought the..."

Irvin Paneto was very courteous and kind. I thought the filters & service prices were a little high All around great service from the beginning when I brougth the car in in morning to the Kiosk to pay were most courteous. Thank you! Keep up the good work. God Bless1 Brother Bernie Dube SDB Salesian Provincial House 148 Main St. New Rochelle, NY

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Quality of Work
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Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Irvin W Paneto

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Yes
 
1
315508
1/28/2014
Reason For Visit
Service

"First & foremost the tech walks out to the vehicle..."

First & foremost the tech walks out to the vehicle and claims to hear my pulleys are defective? All 3! Okay maybe he is great at pulleys or something because he took several days to trouble shoot my transmission slippage! Don't give it to a transmission specialist, let the xxxxxx that doesn't deal with them figure it out! THE CUSTOMER IS FOOTING THE BILL! The Service Rep obviously doesn't listen nor does he communicate with the techs on the floor! They placed my bill under the previous owners info, for one, secondly they jerked me around with when the vehicle would be ready! Made me drive there from Long Island City after assuring me that the vehicle would be ready by 2pm to find out after replacing my transmission they were never going to change my safety neutral switch! So between gas & tolls I had to pay for their F-up!These techs are supposed to be ASE certified & look to cut every corner they can! Will told me that the part would be $200 the first day, then $300 the second day, what would it be on the 4th & 5th days? Never the less they will eat the cost of the part, like they were doing me a favor! So not only did a pay for the transmission but had to pay for a rental car for 7 days! No courtesy car! Despite their screw up in communication of when and how long the vehicle would be down/ready. Upon paying for the bill some how or another the payment was for several thousand dollars $ .01 cents! Now paying in cash, the cashier had the audacity to ask for the penny, & made change for the .99 cents! Worst experience at a dealership ever, at least at a mechanics shop you could understand things like this but not at such a prestigious dealership like New Rochelle Toyota. I will never take another vehicle to any dealership for service ever again! Pay for union mechanics at rates that are ridiculous & for what just to get F-ed around at a higher price! NEVER AGAIN!!!!! Oh have to make you laugh, the Senior Service Mgr.'s voice mail said that he was on vacation until July. Left a message and no one ever returned my call! It's like a circus over there, no one communicates & you have all these techs, managers, and customer reps. so you think the place would run like clockwork! But it couldn't get any more screwed up! Thank God they sell vehicles because their service department is the worst ever! There are a lot of other words I would like to use about this dealership but wouldn't be worth it, they know how bad they really are! Really sucks to get screwed around like this! So I left my invoice number so one day when they see this maybe they can contact me! Fat chance of that Invoice No:315508

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Customer Service
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I Recommend This Dealer: No

Employees dealt with

Will

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Yes
cforbin
12/17/2013
Reason For Visit
Service

"I brought a Prius in April. Took my car to New Rochelle..."

I brought a Prius in April. Took my car to New Rochelle in Oct for it's first oil change. Everything is fine. About 3 weeks later, I noticed that one of my front headlights was out. Of course the first thing I did was Google the problem. Seemed that there are reams of stories about the high cost of a headlight for a Prius. I said, these are all from the West coast, I shouldn't have a problem in NYC. Not. I called New Rochelle Toyota to make an appointment to get the headlight replaced. I asked the cost, I was quoted $100. I asked again was this for the bulb and replacement I was assured yes. Great, I thought, West Coast is just cray cray. Went for my appointment, ok I was late. They told me that I had to come back and that the cost was about $300. I said to replace a headlight. Yes, because the part was almost $200 and we need to diagnose the problem. I mentioned that my high beams did not seem to work either. The Service Manager says to me, see that means that we probably need to replace the ballast. Come back. I smiled and left. 1) A prius does not have conventional highbeams vx low beams, so no ballast involved. The service manager didn't seem to know that. I purchase the exact headlight on Amazon, brought 2 bulbs and had it replaced by a friend's mechanic for $170. All reports says that Toyota tries to rip you off when it comes to replacing the headlights, don't know why, but they do. But to not know the workings of a car, start quoting all kinds of pricing and you are the service manager. Well I am now looking for a new place. My advice, do not use New Rochelle Toyota.

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Overall Experience
I Recommend This Dealer: No

Employees dealt with

didn't get their name.

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Yes
 
1
dube
10/28/2013
Reason For Visit
Service

"First I was sent to Parts, then parts sent me back to..."

First I was sent to Parts, then parts sent me back to Service. While I was in "Parts" I wasn't acknowledge for a few minutes, until someone said will be with you in a minute. I wanted to order a spare regular key for my Coralla, not a remote. They sent me back to Service, where I met Jimmy Jessiman who was most helpful and courteous. I appreciate Jimmy in getting me the discount on the "surprise remote Coralla key" thanks to Jimmy asking the Manager, manager agreed to give the remote for the cost of a regular car key. I was most grateful for the courtesy from New Rochelle Toyata. Thank you! I highly recommend this dealership to anyone. Brother Bernie Dube

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Customer Service
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Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Jimmy Jessiman

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Yes
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