Newport Lexus

Great deal, nicest people, no pressure, what else would you want from a dealer. A very pleasant experience verses other dealers. I forgot great coffee :-) you want from a dealer. A very pleasant experience verses other dealers. I forgot great coffee :-) More

I bought the new ES 350 during my lunch time. It was easy, fast and friendly. Sales person gave me his card to go to buffer and buy what I want for my lunch while he prepared all nesessary paperwork, so easy, fast and friendly. Sales person gave me his card to go to buffer and buy what I want for my lunch while he prepared all nesessary paperwork, so when I finished my lunch, I just have to sign the papers and drive my new car back to work. Great service! More

I have given Newport the highest ratings possible because they are terrific in every respect. The sales team is friendly, helpful, interested in your needs and capable of providing the answers to all your qu they are terrific in every respect. The sales team is friendly, helpful, interested in your needs and capable of providing the answers to all your questions. The service staff from the top down are all so helpful, friendly, and professional every step of the way it is amazing. I have never felt so comfortable and at ease with a car dealership in my life. It is obvious that they are not there to just get me into a car, any car, and out the door. Newport, as a whole, works very hard to make sure that if I do buy or lease a car, that it is the right car for me and mine. More

I have leased well over 20 vehicles over the year for myself, my wife and my kids. I have never had a more positive experience. Nathan Cooper knew the car like he lived in it. He was able to make the tra myself, my wife and my kids. I have never had a more positive experience. Nathan Cooper knew the car like he lived in it. He was able to make the transaction go very smoothly. There was no hassling over the lease amount and they took my prior Lexus in trade. Then he spent about one hour going over every feature of the vehicle, and of course I only remembered about 25% of what he told me so when I needed more information I called him and he was able to answer my questions quickly. I would strongly recommend Nathan and this dealership. Dont get me started on how this place looks, when you enter you think you are in a 5 star hotel!!! More

I am so pleased with the service, the friendliness of attendents, the helpfulness, cleanliness of the building,and their honesty. I do feel the service is pricey. Like to see it low for the standar attendents, the helpfulness, cleanliness of the building,and their honesty. I do feel the service is pricey. Like to see it low for the standard check ups. More

Customer Service people is not friendly. They seem to be don't care about customer very much. Because when I ask them how to set up to use the blue tooth. The technician in customer service tell me that eve don't care about customer very much. Because when I ask them how to set up to use the blue tooth. The technician in customer service tell me that everything is in the user manual book. More

I negotiated a deal on a 08 Ls460 over some period of time. The car was the one I wanted but we had a few issues when it was time to buy it. Someone at the dealership scraped it against a pole. The deale time. The car was the one I wanted but we had a few issues when it was time to buy it. Someone at the dealership scraped it against a pole. The dealer no longer wanted to sell me the car but I wanted it anyways, repaired of course. They repaired it and it came out GREAT. Thanks Hugh. More

This weekend I received the BEST treatment I have ever received purchasing a car. I usually run when I see a sales person but I will never have to feel this way again after visiting Newport Lexus. My received purchasing a car. I usually run when I see a sales person but I will never have to feel this way again after visiting Newport Lexus. My husband and I were treated like gold by the Internet Manager John Coon. Not only did he have the car waiting for us when we arrived it was even set up in it's own special showroom. We were originally looking at purchasing at another dealership and John pulled up the cars we had interest in and spent over 45 minutes on the phone explaining the difference between the cars. Not only did he do this without meeting us he took the time to explain the original cost of these items as we were looking at pre-owned cars and went through each maintenance schedules. We felt safe that we were dealing with a dealership with not only high integrity but also that they cared about their clients. John was not only incredibly knowledgeable but we actually really enjoyed spending time with him. Greg Lawson in finance was kind and informative as well. Besides the beauty of this magnificent dealership the people we encountered are 5 STAR and the reason we will always go back. More

These guys did not clearly explain my trade in value and the financing for my new car. I got a terrible deal. Shame on me the financing for my new car. I got a terrible deal. Shame on me More

This is the worst experience I have ever had. I have been without a car for 8 of the 10 months that I have owned my Car. The Tires were cupped when I bought it there was a dent in the side door and they gave without a car for 8 of the 10 months that I have owned my Car. The Tires were cupped when I bought it there was a dent in the side door and they gave me a CarFax that was 4 months old. They even had me come back to sign a new agreement 60 days after I had purchased the car which I didn't know at the time was a Illegal. When I almost died in the first accident after I had just purchased the car their own technician is the one that said that the tires were cupped and very noisy. I called and 2 of the managers Bobby and Allen were as rude as you can get. My father has been working on cars for 40 years and he looked over the car and right away could tell they had sold me a Lemon. I had to go to Corporate Lexus to get help and I'm positive that Newport Lexus will hear about it. I plan on articles in every major Newspaper in So Cal. I even have an invite to be on the News to discuss consumer fraud. Not to mention the 2000 people that are on the Port Street Email Group I'm on that will love to find a new place to buy their next car. Since 20% of them have Lexus vehicles now!!! More