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Newport Lexus

Newport Beach, CA

Overview
Reviews
4.9
1,749 Reviews
Call Dealership (949) 477-7107
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3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 1,749 reviews

May 15, 2024

Great customer service; the team was great! Robert manzano was a great service advisor and took special care of me when I returned my loaner car & got lost looking for the rental car company! More

by Mmmurray5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert manzano
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May 17, 2024 -

Newport Lexus responded

We're delighted to learn about your positive experience and the great assistance provided by Robert! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 14, 2024

I visited here 5/11/24 for routine maintenance. Received great customer service from Kevin. Service dept improved alot since my last visit a few months ago. More

by lurspi
Recommend Dealer
Yes
Employees Worked With
Kevin
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May 17, 2024 -

Newport Lexus responded

We're delighted to learn about your positive experience and the great assistance provided by Kevin! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 14, 2024

Vance Remmey was extremely helpful and patient through the entire process. He walked me through different options and explained everything to me. I had a really good experience at this dealership thanks t More

by Sheidamaghsoud
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vance Remmey
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May 17, 2024 -

Newport Lexus responded

Congratulations on your new vehicle! We're thrilled that Vance provided you with a helpful sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

Helpful
May 14, 2024

Kevin did a great job of Communicating with me on my Cars issue and resolved the. Matter quickly. He is very effective in his role ! Enjoyed working with him More

by Ed Shriber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Mahjoob
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May 17, 2024 -

Newport Lexus responded

Congratulations on your new vehicle! We're thrilled that Kevin provided you with a great sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

Helpful
May 14, 2024

I live in Pasadena. I purchase my 2018 Lexus GS & always take my car for service. The service advisor kept me updated throughout. My car was service in a timely man More

by arecolon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
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May 17, 2024 -

Newport Lexus responded

You had a positive experience with Newport Lexus! Keeping customers informed and providing timely service are important aspects of customer satisfaction, and it's great to hear that we excelled in these areas during your visit. Thank you for recommending Newport Lexus for car service needs.

Helpful
May 13, 2024

I came here for an oil change and the experience was great. I recommend it. More

by bbobloblaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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May 16, 2024 -

Newport Lexus responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
May 12, 2024

Always great and friendly service. Thank you. Will return again for my next service. Thanks More

by Caree
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kevin
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May 14, 2024 -

Newport Lexus responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 11, 2024

I love Newport Lexus. They are professional, honest, and care about their customers. My service representative, Peter Perez, is knowledgeable and has been patient with me More

by Christine Henderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
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May 14, 2024 -

Newport Lexus responded

It's fantastic to hear that you had a great experience and that Peter provided knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
May 10, 2024

Efficient and courteous service. Good clean amenities. Don’t mind waiting in a well lighted and spacious waiting room More

by melapastora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Perez
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May 14, 2024 -

Newport Lexus responded

It's great to hear that you had a friendly and fast service experience with us! We're glad you liked the video feature as well. We'll be here whenever you need your next oil change or any other service. Thank you for choosing us, and we look forward to serving you again in the future!

Helpful
May 10, 2024

Polite and professional. Shuttle service was nice as well. Hope this dealership will stay the same with the new ownership. More

by Chuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vance Remmey
Report | Print
May 15, 2024 -

Newport Lexus responded

It's great to hear that you had a positive experience with us! We strive to provide polite, professional service, and we're glad that our shuttle service was convenient for you. Rest assured, we are committed to maintaining the same high standards of customer care even under new ownership. Thank you for your kind feedback, and we look forward to serving you again in the future!

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