Niello Volkswagen

good communication from the service team, and wonderful experience with both the sales and service team. Would recommend to others. experience with both the sales and service team. Would recommend to others. More

Ron kept me up to speed with the diag and repair statuses every step of the way. Very happy with the service and speed of the repair. every step of the way. Very happy with the service and speed of the repair. More

I travel from Napa for service @ Niello because they are more trustworthy than dealers nearer to me. more trustworthy than dealers nearer to me. More

Good ,time saving…. ,tell accurate information about my car.fully satisfied with your service thanks ,tell accurate information about my car.fully satisfied with your service thanks More

They are always so helpful and kind when bringing in our cars. Clean and nice. cars. Clean and nice. More

Although the dealership is far from my home they always accommodate me with deliveries with the most polite people. My experience at the VW dealership was fantastic accommodate me with deliveries with the most polite people. My experience at the VW dealership was fantastic More

Fast, honest, friendly and informative. I Always enjoy my visits here and appreciate how they explain things clearly and charge honest and fair prices. I Always enjoy my visits here and appreciate how they explain things clearly and charge honest and fair prices. More

As a first-time vehicle leaser, I was very fortunate to visit Niello Volkswagen. Spencer was great with follow-ups, ensuring I found the perfect vehicle that met all my needs. Jose was EXTREMELY helpful an visit Niello Volkswagen. Spencer was great with follow-ups, ensuring I found the perfect vehicle that met all my needs. Jose was EXTREMELY helpful and a pleasure to work with, making sure I was familiar with all the new features and functionalities in the new model. Louis from finance was also very considerate of my budget and worked with me to reach a number I felt comfortable with. Will was also very helpful in answering all my questions regarding the paperwork. Overall, it was a fantastic experience working with the team, and I would definitely return when looking for my next vehicle. More

Servicing our fleet of family cars, I have worked closely with a half dozen Dealerships and Repair centers. The customer service at a number of these locations has significantly dropped off over the last 5 y with a half dozen Dealerships and Repair centers. The customer service at a number of these locations has significantly dropped off over the last 5 years. Niello VW, however, is the notable exception to this downward drift. OK, it took me a week to get an appointment to get my battery replaced, but I'd be lying if I didn't say that the people I worked with in the Service Department have got to be the happiest, friendliest people on the planet. These are people who know and love cars, and also seem to sincerely care about their customers. This is such a rare thing these days! Beyond that, because they seem to care and love cars, I feel much better about having them care for my $30k+ vehicle, and feel less bothered the high service cost because they are on my side. Thank-you for doing all that you can to make servicing my car a pleasurable experience! More

I felt that I was valued . And I was listened to. I was important. Valued And I was listened to. I was important. Valued More