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Niello Volkswagen

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
1,170 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,170 reviews

March 21, 2025

Ron was super professional and helpful. He explained the issues and how they would be fixed well. He arranged Lyft for me to and from work, which was convenient. The dealership also charged More

by NURIDDINIKROMOV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ron and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 21, 2025

I had to bring in the car on an emergency basis, the work was performed right away without delay to get the car working again. When I picked up the car, it was washed and cleaned. More

by gbauer001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
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Mar 24, 2025 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. Jason and our team appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 18, 2025

Jose was awesome! Down to earth, zero pressure and made for one of the quickest and smoothest buying experiences ever! We would happily purchase another VW from Jose a More

by JOE.HORN85
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Niello Volkswagen responded

Joe, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Jose can do to assist you, please do not hesitate to let us know. We are always happy to help! Scott Russo General Manager srusso@niello.com

March 18, 2025

Fantastic service. Explained service needed and what can be deferred until next interval service. Service time estimate was accurate! More

by LISARAYCULVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Niello Volkswagen responded

Lisa, Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 15, 2025

Jose was responsive and attentive to our request and needs. He was great to work with. More

by MKELLY93117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gwaltney III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khaled Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. Jose and our team appreciate your business and hope to see you again soon! Scott Russo General Manager srusso@niello.com

March 15, 2025

He is a very good writer. He knows VW. I always go to the Niello’s for service and to buy my cars. More

by COOLBRAD100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 15, 2025

Service writer was great and it’s fixed this time. Service department is also very good wish I was closer More

by dean.lagoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do not remember names but great people
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Mar 17, 2025 -

Niello Volkswagen responded

Dean, Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 15, 2025

Other than the second Lyft driver, it was a very pleasant experience. Thank you very much More

by CGSHACKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with Travis and our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 13, 2025

All of my interactions with this dealer were positive. Service agent was Flexible helpful ptofessional . Liked the text communication. More

by COHENCATHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, Cathy, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 12, 2025

Very pro, smooth communication, I really had a good experience with this last service / repair More

by JEROMEBALLESTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Niello Volkswagen responded

Jermone, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matthew met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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