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Niello Volkswagen - Service Center
Sacramento, CA
445 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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445 Reviews of Niello Volkswagen - Service Center
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June 09, 2024
Tried to disconnect my dash cam. Do not like that at all. Very Sketchy but the work was fine but to be charged a man hour for a quick code check and test for a stored code rather tha Do not like that at all. Very Sketchy but the work was fine but to be charged a man hour for a quick code check and test for a stored code rather than a half hour. Not to thrilled about it More
by Customer
Verified CustomerEmployees Worked With
Helpful June 08, 2024
As always, the experience was smooth, the service was friendly and professional. Niello always goes the extra mile to keep my car running well. They even gave it a much needed wash! There were no pressu friendly and professional. Niello always goes the extra mile to keep my car running well. They even gave it a much needed wash! There were no pressured up sales - just complete information and recommendations to keep things optimal. More
by JennSawtelle
June 08, 2024
Very friendly and efficient but patient crew. Oil change is worth the price and staff are honest about necessary versus optional repairs. Oil change is worth the price and staff are honest about necessary versus optional repairs. More
by Suz
June 07, 2024
Vary helpful. Gave me a lift even though I was outside the area. Excellent customer service. Gave me a lift even though I was outside the area. Excellent customer service. More
by HinojosaBonnie4
Employees Worked With
June 07, 2024
Appt for recall! ! Refused warrenty service with miles $2k past “suggested service point”, then tried to sell warrenty work!!! Pathetic!!! Requested all recall work. W ! Refused warrenty service with miles $2k past “suggested service point”, then tried to sell warrenty work!!! Pathetic!!! Requested all recall work. Was told “two recalls done over air WHILE DRIVING”. This is a safety impossibility!!! More
by TYOUNG110
Employees Worked With
June 07, 2024
Very helpful. Got me a lift even though I was out of the area range. Excellent customer service. Got me a lift even though I was out of the area range. Excellent customer service. More
by HinojosaBonnie4
Employees Worked With
June 06, 2024
We’ve always had excellent experiences at Niello VW Service. They are very professional and customer oriented. They listen carefully to your explanation of your car’s issues and make sure to address th Service. They are very professional and customer oriented. They listen carefully to your explanation of your car’s issues and make sure to address them. Travis Cole is an outstanding service rep. More
by RROLPH
Employees Worked With
June 06, 2024
Jacob was my service guy. I learned a lot about the service for my ID 4. He was friendly and communicated the time frame and process, which put me at easeJacob was the service I learned a lot about the service for my ID 4. He was friendly and communicated the time frame and process, which put me at easeJacob was the service technician who helped me with my ID 4. I gained valuable insights into the servicing of my vehicle through our interaction. He was friendly and effectively communicated the time frame and process, which made me feel at ease. Additionally, he also washed my car and charged it up to 80%. Overall, it was an excellent first-time experience. He even washed my car and charged it 80%. It was a really good first-time experience. More
by MICHAEL.SAMARITANO
Employees Worked With
Jacob Smull
June 03, 2024
everyone was friendly, good listeners, and responsive. The waiting area was clean and comfortable. Communication was excellent. The waiting area was clean and comfortable. Communication was excellent. More
by aimkraus
Employees Worked With
