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Niello Volkswagen - Service Center

Sacramento, CA

4.8
432 Reviews

432 Reviews of Niello Volkswagen - Service Center

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May 29, 2024

very friendly and efficient staff. i liked the follow up email and recorded video about fficing customer an update More

by jeniuytingban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
May 27, 2024

not repaired properly facing same problem. they charged me $700 but didn’t fixed problem More

by aman kanyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Stevenson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Niello Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
May 26, 2024

Some of our work had to go through a warranty, and Jacob was awesome and dealing with him. He was extremely polite and he was really great to work with and we really appreciate all of his efforts. More

by carolsnyder51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
May 29, 2024 -

Niello Volkswagen responded

Carol, thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
May 26, 2024

Very honest and helpful. Great customer service! Get the job done fast, and gave me a ride home and back to get my vehicle, highly recommend them! More

by little_miss_sheriff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
May 29, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
May 24, 2024

Brent is informative about my vehicle. The mechanics are great and so is Brent, great! More

by NAYJOYOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Niello Volkswagen responded

Thank you for the kind words for Brent and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
May 24, 2024

Great service provided every time I take my Jetta in for service. Advisors are always helpful and friendly. More

by csusmguy
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
May 29, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
May 24, 2024

Great dealership. I'v always received good service and the staff are always friendly and helpful. More

by MARLETTESABIN
Service Time
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
May 24, 2024

Service rep Jason provided top-notch customer service. Mechanic provided a thorough, detailed diagnostic with a video going through everything. More

by JDHOENIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
Report | Print
May 29, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
May 23, 2024

Clean dealership, friendly staff, good products, and accurate repairs. I would recommend this location to anyone. More

by BRIAN S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Niello Volkswagen responded

Thank you, Brian, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
May 23, 2024

The service rep Jacob was great to work with and was also knowledgeable. Explained everything in detail. More

by VKRIST1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob - Service Rep ⭐️⭐️⭐️⭐️⭐️
Report | Print
May 29, 2024 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

Helpful
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