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Niello Volkswagen - Service Center
Sacramento, CA
445 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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445 Reviews of Niello Volkswagen - Service Center
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July 15, 2023
We never received a text from Roger saying our car was ready to pick up. So we wasted a lot of time (many hours) waiting until we finally stopped in at the dealership to find out how much longer it would ready to pick up. So we wasted a lot of time (many hours) waiting until we finally stopped in at the dealership to find out how much longer it would be - or if we needed to leave it a few days. He told us he sent a text hours earlier, but we never received it. We figure he must have typed the number in wrong. Other than that, he was nice and polite - even recommended a restaurant, etc. But wasting our time waiting was a real drag. More
by 4DCUNNINGHAM
Verified CustomerEmployees Worked With
Helpful July 15, 2023
Exceptional in their customer service. Exceptional in their customer needs. Exceptional in their online service. Exceptional in their customer needs. Exceptional in their online service. More
by PAULA.PFAU
Employees Worked With
July 15, 2023
Brent was very friendly and knowledgeable. Had m car back quicker than expected. Will be back. Had m car back quicker than expected. Will be back. More
by bsfuller
Employees Worked With
July 15, 2023
I will buy a car from this dealership based on the excellent quality of the service department. excellent quality of the service department. More
by junebug81444
Employees Worked With
July 13, 2023
Matt was very helpful and friendly. He was thorough in explaining what needed to be done and what the process would entail. He was thorough in explaining what needed to be done and what the process would entail. More
by KAYLAN.DIAS
Employees Worked With
July 12, 2023
My experience was excellent, and I felt confident in the work that was done the future work recommendations from Travis. work that was done the future work recommendations from Travis. More
by COCLARK
Employees Worked With
July 12, 2023
My two year inspection was done perfectly from the time I walked in the door until I picked up my car at the time I expected it. I was surprised that there was no charge for replacing the cabin filter as man walked in the door until I picked up my car at the time I expected it. I was surprised that there was no charge for replacing the cabin filter as many people on the USA ID4 Facebook site indicated they had to pay to get there’s replaced. Great job everyone at Niello VW More
by caterpro
Employees Worked With
July 11, 2023
Not impressed with service department. Expected better communication and effort from service department. I feel as though they did not attempt to work with warranty company in order to bil Expected better communication and effort from service department. I feel as though they did not attempt to work with warranty company in order to bill at a higher rate. More
by RNSUMIDA
July 11, 2023
Both service reps were outstanding and a pleasure to deal with. Will definately return with all our future needs. Thanks, with. Will definately return with all our future needs. Thanks, More
by TEEMEX08
Employees Worked With
July 11, 2023
The staff is always polite and helpful, even once when I didn’t have an appointment! didn’t have an appointment! More
by Csmith7410
Employees Worked With
