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Niello Volkswagen - Service Center

Sacramento, CA

4.8
850 Reviews

850 Reviews of Niello Volkswagen - Service Center

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July 12, 2023

My two year inspection was done perfectly from the time I walked in the door until I picked up my car at the time I expected it. I was surprised that there was no charge for replacing the cabin filter as man More

by caterpro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Niello Volkswagen responded

Thank you so much for taking the time to write such a nice review. We always want to go the extra mile and ensure all of your needs are met! Please don't hesitate to reach out to us if we can assist further!

July 12, 2023

My experience was excellent, and I felt confident in the work that was done the future work recommendations from Travis. More

by COCLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2023

Both service reps were outstanding and a pleasure to deal with. Will definately return with all our future needs. Thanks, More

by TEEMEX08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2023

Not impressed with service department. Expected better communication and effort from service department. I feel as though they did not attempt to work with warranty company in order to bil More

by RNSUMIDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Bybee, Daijah Marsh-Macias
July 11, 2023

The staff is always polite and helpful, even once when I didn’t have an appointment! More

by Csmith7410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2023

Good experience all around. The window problem was not fixed . All others were fine thanks More

by strand.eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2023

This dealer ship has been there for me very helpful and knowledgeable courteous and kind More

by CLJJONES.25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2023

It has been a pleasure to have my car serviced by the Niello Volkswagen staff.Matt Wirth has been exceptional. He encourages my questions in a patient manner and explains how to use the newer technology More

by barbarajeanweaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Timmel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bybee, Daijah Marsh-Macias, Taylor Gaynor, Claire Thomas
Jul 20, 2023 -

Niello Volkswagen responded

Matt is an awesome member of the team and his work always reflects it! Please let us know if we can help with any of your sales, service, or parts needs in the future. Thank you for the review!

July 03, 2023

The Service Department personnel and customer service is outstanding as evidenced by my responses to the survey questions. More

by eric.mische
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bybee
Jul 12, 2023 -

Niello Volkswagen responded

Thank you for the positive review, Eric! We appreciate your feedback and hope to see you again soon.

July 02, 2023

Had my atlas in to fix an issue with the passenger air bag. It took over a day and I was offered a loaner. Brent was great and kept me informed along the way. The loaner was great but happy to have my car More

by lamoraga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Niello Volkswagen responded

Thanks for taking the time to share your 5-star experience with us. We'll let Brett know how much you appreciated him keeping you in the loop. Happy driving!

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