Nissan Kia of Middletown

I saw a truck on the internet and was interested so I I saw a truck on the internet and was interested so I filled in the make a offer option and sent the e mail. The first reply was questions wha I saw a truck on the internet and was interested so I filled in the make a offer option and sent the e mail. The first reply was questions what am make model am i looking for ? Well I would think it was the vehicle that i made a offer on. Other questions trade / finance / etc and the BIG QUESTION was what can he do to get me to come their and drive it home. My answer to BIG QUESTION will you accept my offer.Email reply was what ever i have to do to make you happy. But still no answer about offer. So decided to drive to dealer to see truck in person when i arrived happen to see same person i emailed told him that he never gave me a answer about offer he said that he didn't receive it gave me keys to truck and asked where i was from so told him which is a 75 mile ride away in New Jersey asked for my offer so i told him after 10 min came out and said no to offer and gave me his price and said that it was closing time and had to go. I would think that a person making a offer over the internet and then driving 75 miles to see the vehicle would be a good potential customer but i guess not to them. NOT A CUSTOMER FRIENDLY DEALER More

Purchased a used vehicle from this dealership. Asked sales rep to verify integrity of battery as I needed a car in great working condition. A mere 5 months later, battery is dead. Returned to dealers sales rep to verify integrity of battery as I needed a car in great working condition. A mere 5 months later, battery is dead. Returned to dealership for assistance. Was belittled and lectured by the unprofessional, customer service- lacking sales manager, Andrew Rodriguez. Was told that I purchased a used car and the battery was OK when the car was sold. No consideration was given otherwise. Also needed another minor part that was discussed during the sale, took 6 months to have the part ordered and installed by them. This was only after I made 7 calls to the sales rep and stopped by the dealership 3 times. I'm happy with the sale, but disenchanted with the pathetic customer service- no follow-up, no concern for losing customers. Buyers just beware to follow- up if they promise something and don't expect world- class customer service. You'll never find me shopping at this dealership for any service or vehicle in the future. More

I have a 03 Nissan Sentra and the car needed a lot of work so i went to Nissan dealership every week with questions about my car and to get more parts every time i walked in gorge opens the door for me w work so i went to Nissan dealership every week with questions about my car and to get more parts every time i walked in gorge opens the door for me with a smile and a hello then i go up the desk and see chuck he is always there to answer my questions and to make sure i have the right parts for my car and to make sure i know what the part does and how to probably put it in. i am very happy with the parts department and i will always go there when i have a questions or need parts. Sincerely, Elizabeth Mann More

The worst dealership ever. AVOID this dealership, question them and you will be cursed out by their manager Andrew Rodriguez, one of his staff grabbed his crotch while we were on our way out of the d question them and you will be cursed out by their manager Andrew Rodriguez, one of his staff grabbed his crotch while we were on our way out of the dealership. The shadiest, most unprofessional people I have ever met. They are rude, nasty and very condescending. I made complaints with Better business Bureau, Trade Commission and Nissan North America. Their sales rep Diana Ritz will make it a point to tell you she's having lunch! Got my Nissan Juke from another dealership, sales rep and manager are very nice, smooth transaction. AGAIN AVOID THIS DEALERSHIP! More

We have been dealing with this service department for over 15 years. They have had their ups and downs. When we first started going to Nissan of Middletown Scott was the service manager and has been al over 15 years. They have had their ups and downs. When we first started going to Nissan of Middletown Scott was the service manager and has been all through the dealership, now that he is back in charge of the service department you can see the positive changes in everything they do. I enjoy working with all of the guys in the service department, but without Scott I probably wouldn't go back. More

Want a rude and unprofessional experience from a dealership that is all about business and nothing for customer satisfaction? Then purchase a car from Nissan and Kia of Middletown NY. I've had multi dealership that is all about business and nothing for customer satisfaction? Then purchase a car from Nissan and Kia of Middletown NY. I've had multiple issues for YEARS with this dealership. We've had two Pathfinders in the past and two Kias (Sportage and Sedona) and this dealership has been the only convenient location for servicing our vehicles. We brought in our second Pathfinder for a simple oil change when the service guy approaches us and says "your cylinders are misfiring and you need a new distributor rotor." My father being he was a very car-savy person turns to the guy and says "Really? A new distributor rotor? Why don't you take another look underneath that hood and tell me where you can find a distributor and then come back and get me and I'll show you where the ignition coils are." After having multiple arguments with the service department over what we as car people know exactly what's wrong with the vehicle and the typical service department looking to charge us for unnecessary work to get more money we decided to say the xxxx with it and did the work on the cars ourselves with the help of rockauto.com. But continuing with my story. 6 years later after our last visit to this dealership, my mother and I decide to come into this dealership to inquire on pricing for a lease on a 2012 Kia Rio. We were approached by a salesman by the name of Ezra. I specifically explained to the gentleman that we came here to simply ask for pricing, look at the car, but we weren't going to make a deal at the moment because we had a death in the family and there are certain personal matters that need to be settled before we can commit to a lease. This guy understood, said "no pressure" and had us test drive a Rio. All went well until we sat down and asked for numbers. Now I understand that dealerships have to sell their products and they will try to make business with you then and there. All dealerships we went to have. But the other dealerships understood when we said "now is not the time for us to lease it. We need time. Just give us numbers so we have an idea." and they understood, gave us info on their lease programs, gave us their cards, shook our hands and said they looked forward to making business with us when we felt ready. This rude and unprofessional jerk from Kia of Middletown on the other hand, decides to pressure us and when we reminded him of what we said when we came in and that I was standing my ground, he makes a comment on "how is the death of your father going to affect you financially?" and how I'm wasting his and my mothers time. So I, completely fuming in anger at this point, reply to this unprofessional jerk with "How dare you! Who the xxxx are you to say I am wasting my mothers time?! First of all, I don't give a s@#$ about your time being wasted. You are getting paid to sit there to babble on about your product and give me your offers and see if I say yay or nay. Secondly, I am looking out for the best interest for my mother. You on the other hand are looking out for the best interest of your pockets. We specifically said and you agreed, that we weren't making a deal today. Told you we had a death in the family, so we needed time to lease and the only reply you give is "how will this affect you financially" so CLEARLY you never had a death in your family to know. Thank you very much for infuriating a potential customer with an extremely unprofessional if not vulgar comment." And I walked out with my mother fuming as well. It's too bad Nissan didn't close this dealership during the recession. I would highly HIGHLY recommend to AVOID this dealership at all costs both sales and service departments. The unprofessionalism in this dealership is legendary, probably encouraged from the management department, and they only care about your money. Nothing more. So do yourself a service and go to Newburgh Nissan or any other trusted Nissan or Kia dealer. More

Great experience start to finish in record time. Armando was a true gentleman and helpful above and beyond what we expected from a dealership. Lynda made our financing as easy as 1,2,3. What we thought woul was a true gentleman and helpful above and beyond what we expected from a dealership. Lynda made our financing as easy as 1,2,3. What we thought would be a lengthy process was just a few short hours. With less than 6 hours total at the dealer over two days we were driving away in our pre owned vehicle. We returned for a service issue two weeks later and were very pleased with the service department. We just stopped by and were reassured our vehicle would be repaired under warranty. We were given a loaner car until our car was repaired which was unexpected but very welcome being a 1 car family. Nissan of Middletown and its staff stand behind the cars they sell and beside the customers they serve. Thank you for making our experience a positive and enjoyable one, we will see you again when it's time for a new car! More

My name is lenny macpherson i purchase one used nissan altima 2006 at this dealer for $8,000 plus taxes because i trust the buying used car with 105000 miles from this dealer i will be worry free but i is altima 2006 at this dealer for $8,000 plus taxes because i trust the buying used car with 105000 miles from this dealer i will be worry free but i is a complely nighmare went i test drive the altima for like 10 minutes at the hightway on hightway speed in 84 est i feel like car Was good but after i buyed the car and drived home at the firts stop around. Dolson avenue at middletown ny i feel the the firts conplaint the transmison junpy and jerks like i never have a car before 1 and second gear xxxx like xxxx very jumpy so i am very dissapointed about my big misake geting rip off from this dealer ship. And due they told me the car is over 100,000 thousand is not warrantied in my vehicule. Is a joke went i was dealing they say all king the good things abut this car luke need nothings clean car fax mind condicion and will run for another 200,000 thousand and more lies now i am stuck with i car the i can not even drive safely and loss all my money because i trust in this dealer i recomend you guys stay away from this dealership a least if you buying brand neew maybe they dont rip you off like they did to me thanks. Or be prepare with $ 4,000. 0r more for a new trany like me maybe selling my soul or organ my liver o some i will be able to repair my new junk car buyed from this nissan dealer More

AVOID THIS PLACE...DO YOURSELF AND YOUR FAMILY A FAVOR! Horrible experience from start to finish. Rude, derogatory, confrontational, treated like a number not a name. Don't make the mistake folks! Opened u Horrible experience from start to finish. Rude, derogatory, confrontational, treated like a number not a name. Don't make the mistake folks! Opened up a case with Nissan Of America More

Worse professionalism I have ever see from a car dealership. Both salesman and sales manager belittled me. Claimed that was the bottom line best price and laughed at me when i said i don't believe t dealership. Both salesman and sales manager belittled me. Claimed that was the bottom line best price and laughed at me when i said i don't believe them. Told me to shop other dealership and see if i could find a better price which i did and was sold a car for almost $3000 less and almost $80 dollars less a month. Luckily for the terrible service i got a better deal going elsewhere. Thanks for the unprofessionalism. Their loss, and mine and another dealerships gain More