Nissan Of Redlands

Jahan Carter "JC" was an Awesome Customer Service Representative. His Greeting was refreshing and genuine. I didn't have to give him much information about my car. Mr. JC retrieved it and applied al Representative. His Greeting was refreshing and genuine. I didn't have to give him much information about my car. Mr. JC retrieved it and applied all the necessary elements for my Oil Change today. He informed me of changes needed for my breaks for future return requirements when l am ready without pressure. Thank you for loving what you do at Metro Nissan of Redlands. I was in and out in No Time. I will return with a Smile. Thank you everyone. Sincerely, La Verne Smith Clayton 7/25/20 More

I bought a new car at metro Nissan and I test drove the 2020 Sentra SV. I decided to go with the Senta S I wasn’t given the option to test drive it cause Machito said it was the same thing but it didn’t ha 2020 Sentra SV. I decided to go with the Senta S I wasn’t given the option to test drive it cause Machito said it was the same thing but it didn’t have a couple of the features. Driving the car home from the dealership. It stalled on me right after exiting the freeway. I called and spoke to Francisco Wright the Sales Manager. He was oblivious to the situation. And gave me the only option to take the car in to get inspected. I explained to him that I didn’t feel comfortable keeping this car especially just 5 mins after driving off the lot. These people have ripped me off during the Covid pandemic. I wouldn’t recommend anyone buying at Metro Nissan. They take your money and after that they treat u like xxxx. The Manager Francisco is the worst one of all. He doesn’t provide any solution. He said there is no return policy on New cars and if I wanted to return the car it would be under a voluntary abandonment. And that would go on my credit. BUYER BEWARE IF THE CAR BRAKES DOWN ON YOU THERE’S A NO RETURN POLICY. I recommend you buy at a dealership that gives you a return option so that you are not forced to keep an unsafe or unreliable car‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️ More

This dealership advertises prices online you cannot get. They tack on $2300 worth of “options” and they mostly won’t tell you this over email or phone. They want to get you down even in a pandemic to try an They tack on $2300 worth of “options” and they mostly won’t tell you this over email or phone. They want to get you down even in a pandemic to try and get you in person. This is a decades old scam to operate in a grey area. I’d avoid this dealership at all costs. If they have a price advertised you will not be able to buy the vehicle for that amount. Don’t even waste your time contacting them, just move on to another dealership. More

Dealership is no customer oriented! I have never been so disrespected by a dealer in my life. We went to this dealer looking to buy a vehicle and trade in our current vehicle. After look I have never been so disrespected by a dealer in my life. We went to this dealer looking to buy a vehicle and trade in our current vehicle. After looking at a few vehicles we found a vehicle that we like and start the finance process. As we are in the process of working a deal on the finance terms for the vehicle we see another sales person take the vehicle on a test drive with another customer then return and start working a deal with the customer for the same vehicle. I have bought 30-40 vehicles over the years for my personal use and my business, and never had a dealer allow two deals be worked for the same vehicle at the same time. The dealership had 30+ vehicles of the same model, one of which was the same color and options. There is no reason for them to take a vehicle that has an active deal being worked other than to see who is willing to pay more for the same vehicle and making the dealer and sales person more money. I would in no way recommend this dealership to anyone. More

** WARNING DO NOT GO TO THIS DEALERSHIP NO MATTER HOW GOOD THE OFFER SEEMS IN AN ADVERTISEMENT OR WHAT THEY SAY ON THE PHONE Horrible experience buying a car from this dealership never experienced such GOOD THE OFFER SEEMS IN AN ADVERTISEMENT OR WHAT THEY SAY ON THE PHONE Horrible experience buying a car from this dealership never experienced such slimy and unethical behavior. From the time of seeing a listing on Truecar and calling verifying the price with no additional fees or tricks….. Going in and tacking on $2,300 for accessories / upgrades. Being forced to finance to get some of the BS charged reduced. At signing trying to tack on a $2,000 dealership extended warranty and bully tactics attempting to make it stick when refused. After all this, signed and paid the 2019 Pathfinder had only one keyfob. Told this happens in resell cars and we should have asked in advance. No help ended up paying the service department $380 so we can have a second key for the vehicle • I would rate them a 0 but not an option More

WATCH OUT!!! Classic example of bait and switch!!!!! as other comments say here watch for hidden cost and lack of professionalism and communication!!!!!!Again,classic example of bait and switch. I do not as other comments say here watch for hidden cost and lack of professionalism and communication!!!!!!Again,classic example of bait and switch. I do not recommend sales department at this dealership. More

Watch out for hidden costs Was with sales person Alexa yesterday and when her manager came to meet us, the 2017 Jeep that was advertised on car gurus had an additional cost of $ Was with sales person Alexa yesterday and when her manager came to meet us, the 2017 Jeep that was advertised on car gurus had an additional cost of $2,400. This meant that this dealership and/or the sales manager is/are not honest. Can’t trust people or companies like this. More

Lack of professionalism and communication So disappointed of this place, Edith help us to get a Nissan Sentra and trade in my Altima, she act wit a lot of lack of professionalism she didn’t fo So disappointed of this place, Edith help us to get a Nissan Sentra and trade in my Altima, she act wit a lot of lack of professionalism she didn’t follow up to help us after we call her several times she always said will do the deal but at the end we felt ignored by her definitely i don’t recommend this place.. More

Mike Martinez is absolutely RUDE I've been a Nissan owner for a very long time, and never in my life, I met a person so rude. This individual works at Metro Nissan of Redlands and his I've been a Nissan owner for a very long time, and never in my life, I met a person so rude. This individual works at Metro Nissan of Redlands and his name is Mike Martinez. No respect for women, and tried to embarrass me for his mistake in front of the whole dealership. At least own up to your mistake like MAN. You need to be educated on how to communicate and comprehend the words that are coming out of your mouth. I hope this message reaches you, so you know exactly what you're worth. More

Fantastic Service Center! I wanted to take a moment to tell everyone how great my experience was in the service center. I had a oil change appt and my service adviser was Mike I wanted to take a moment to tell everyone how great my experience was in the service center. I had a oil change appt and my service adviser was Mike Martinez. My appt was at 8am on Saturday. Mike was a great guy, very knowledgeable, and got me in and out very quickly, he even got my car washed for me! The service center was very clean, comfortable, and even had complimentary drinks and food. I worked in the car dealership business for over 6 years before I moved out here from NJ and I must say this is one of the best dealerships around. I will most certainly be back! More