Nissan South Morrow - Service Center

Trust is the main factor when it comes to car repair. Trust that what they tell you is needed is really needed, trust the repairs were actually done and done properly, and trust that you got a good price Trust that what they tell you is needed is really needed, trust the repairs were actually done and done properly, and trust that you got a good price. I can trust Dan Jones at Nissan South with my car. Most service people will give you a list of repairs and services, insisting all need to be done that day. While I still get the repair/service list, Dane gives me the must haves. He listens to my version of what I think is wrong and always tells me "let me check it out." This is why I have returned to Nissan South for my car maintenance. My 2000 Nissan Maxima is 12 years old, I bought it with 27,000 miles and it still looks great and still runs great. More

I have had alot of work done at this dearlership. I trust my service advisor and he always takes time to explain everything that needs to be done on my car. I have never had a bad experience and I am always my service advisor and he always takes time to explain everything that needs to be done on my car. I have never had a bad experience and I am always satisfied with the jod done. They always complete the work in the amount of time promised and value that I dont always have alot of time to spare. They make me feel confident, and comfortable about bringing my car there to get repairs done. I would not go anywhere else because of the great customer service that Dane Jones provides. More

I would give this dealership 5 star only because of the service department. The sales department is having very bad reviews from other people as well as my personal experience at this dealership with sales service department. The sales department is having very bad reviews from other people as well as my personal experience at this dealership with sales rep is not good. Back to my ratings, I will always ask for Jason to write my service order and Viet to work on my car, even if I return after 10 years for service. More

NISSAN SOUTH, MORROW, GA.: I went in for a part (catalytic converter) in May, 2011 for "check engine" light to go off so I could get inspection required in Ga. My mechanic (not Nissan) had just ru (catalytic converter) in May, 2011 for "check engine" light to go off so I could get inspection required in Ga. My mechanic (not Nissan) had just run the test to determine what it needed right before and had called and spoke to Richard at Nissan about it. He had hoped to get a code to clear it until I could get it fixed so I could get inspection done, because I was very ill and emission test was due the next day (my birthday). My job requires driving and it's important I stay legal. Richard said I'd have to bring to them for a diagnostic. By the time they got through "fixing" it, they had NOT replaced the part I went in for, but replaced two more parts, including computer!! (mechanic pointed out they didn't even give me a new computer but refurbished and charged $1018.00 for just that part!). They also replace another part (throttle, I think) and that bewildered my mechanic...made no sense to him. The total I ended up paying was $2,108 for a 10 year old car! The parts they replaced, with diagnostic aside, were not necessary for check engine light to go off. It's questionable whether these even showed in their diagnostic but regardless, the part I went in for was the FIRST (and only necessary) thing that should have been replaced, but they didn't. And the next day the check engine light came back on! I took car back (and ended up being hospitalized later that day, eventually having surgery as result of illness...that's why it took a while to try and resolve. But I've spoken to Richard about this several times, including shortly after I'd taken car in). Since my health has gotten better, I've tried and tried to talk to Nissan South and their home office with NO results. They keep saying to go back for a diagnostic (at first they wanted me to pay for another!) and if 2 parts (which they shouldn't have put on in first place) don't work they'll replace. They're missing my whole point! They didn't fix the part that needed fixing in the first place, so why would I take it back for that!? I asked for enough money ($1,000, Richard said it'd take) back to get my mechanic to fix....I don't trust Nissan South. But home office is like a parrot...only repeating what Nissan South says and not listening to concerned with my complaints. Guess they don't care to check and see the BBB rating and complaints against this dealership. I like Nissans and had thought of one day purchasing a new one, but rethinking that!!! If you can't get the home office to help, then your hands are tied....outside of the hassle of taking legal action or doing consumer complaints to protect others from same fate. When I told Richard my mechanic said the part I took it in for should have been the FIRST thing replaced and only) Richard didn't deny that. He said they didn't know about the catalytic converter because it didn't show on their original diagnostic. It happened after I left there (ridiculous). But when my mechanic and I looked at their paperwork they'd hand written in that the car needed a catalytic converter in Bank 2 (same thing my mechanics diagnostic had shown). That was noted on the first day I took it!, so they did know! My mechanic said I have the right to know the code of Nissan's diagnostic. When I asked Richard over the phone about it recently, he claimed he didn't have it (even though he could see the rest on computer) and would have to get it (I believe he meant "come up" with a code for the two parts they replaced...why didn't he show me the codes to begin with?). I have asked the home office for just the money back to cover the catalytic converter (again, $1,000, Richard said). With what they charged ($2108) I'm still in the hole for what I needed. I want my mechanic I trust to do the work! I have seen many complaints on them, and they have a "F" rating with the Better Business Bureau. The BBB noted their failure to respond to customer complaints. Why am I not surprised!? I would NOT do business with this company! JW, Georgia More