Nissan South Morrow - Service Center

I made an appointment due to my check engine light being on. I was on time for my appointment. The service adjuster was very nice and pleasant however lacked communication. After waiting over 5 hours, I wal on. I was on time for my appointment. The service adjuster was very nice and pleasant however lacked communication. After waiting over 5 hours, I walked up to the work station and asked for a status. To be told that the technician is still trying to make a diagnosis and that they have been busy. I was then told that I had an electric problem and the diagnostic is $500, but was told seconds prior that the tech was working on the diagnosis. I do not believe my car was touched after over 5 hours of waiting. I asked for my car to be pulled around and after 20 minutes still no car. I asked the service advisor to please pull my car around so that I could leave. A waste of time. Very disappointed. More

Took car for oil change 1 day after after having it detailed got it back black paint was spotty chrome wheels were dirty detailed got it back black paint was spotty chrome wheels were dirty More

While healing from rotator cuff surgery, I recently had a frustrating experience with a flat time and a useless spare. My personal advisor Andre Wright kept me informed re status of repair. Andre was frien frustrating experience with a flat time and a useless spare. My personal advisor Andre Wright kept me informed re status of repair. Andre was friendly; yet professional and informative. Though I never met the mechanic he/she also did a terrific job. Thank you Stan More

I am about to schedule my THIRD service visit in a month for the same issue- the check engine light. I brought my car in and told the service rep the problem. I also said that the gas mileage was way off. H for the same issue- the check engine light. I brought my car in and told the service rep the problem. I also said that the gas mileage was way off. He replied that I had Biden to thank for that. I should have left right then. They "fixed" the issue but reset a sensor instead of fixing the real problem- the air mass flow sensor. The code was on the receipt. No one pointed it out to me. Two days later, my check engine light came back on. I brought the car back. The service rep looked at my receipt and said that the problem was my mass air sensor but they always reset the sensor and see if that fixes the issue. They claim that policy is to help save money. How? I had to pay three hundred dollars and miss work. The service rep said that "he didn't know that the air mass sensor" was the issue and that they didn't tell him. No way is that the truth. He also said that I would have to drive 150 miles for the sensor to "reset". Two days later, the check engine light came back on. I am about to schedule my THIRD service visit after contacting the corporate offices. I have zero faith in the service department. I am driving in a car that isn't safe. I also believe that Morrow knows that my car is unsafe but wants to use the "saving me money" scam. **Update** I brought my car back to the dealership on April 29th. I told them that this was my third visit in a month and the problem isn't fixed. Who knows what damage my car has suffered due to their "policies". I also told them that my car will be repaired and I wasn't going to pay a dime for it. I guess the manager came down and I explained the issue to him. He took my key and said that he would take the car back and see what codes popped up. Three hours later, I was told that they cleaned out the engine and changed the air filter. The CEL was off and I asked would that light come on again. He said no. We shall see. I will never take my car back to Morrow Nissan. Ever. The level of incompetence is only outdone by the level of grifting. More

Worst experience of my life. Vehicle spent 2 months waiting for a warranty part. Service department has poor communication with each other AND the customer, and they NEVER answer Vehicle spent 2 months waiting for a warranty part. Service department has poor communication with each other AND the customer, and they NEVER answer the phone. You just leave callback messages that are never delivered. No one checks the key dropbox for keys, managment is never around, and the staff ignores you. You could stand there for 20 minutes without being greeted or acknowledged. I will drive much further to another dealership. Never again will they touch my current vehicle, or sell me a future one. More

Unprofessional. That’s the best word to start off with. No sense of urgency or treating the customers politely. All the service members except Kwasi were either hang That’s the best word to start off with. No sense of urgency or treating the customers politely. All the service members except Kwasi were either hanging out or doing their own thing. I came for an appt about one thing left with other issues that were not caused by me. The manager(rod) is NO better, he has set the climate of the service department to relaxed & unbothered. Workers don’t worry about customer conplaints because that’s the energy the mangers has. More

My past visit on 8/21/21 will be my last visit to this service department. They never answer the phones and leaving a message is pointless. One service advisor in particular is the main reason I will go o service department. They never answer the phones and leaving a message is pointless. One service advisor in particular is the main reason I will go out my way to another Nissan dealership for service. That advisor is Dakyre Jones, he is extremely unprofessional and cold. Upon returning to get my car, he left for the day without so much as a call to inform me of the status of my car and when he was called by another staff member because MY CAR KEY couldn't be located, he hung up in my face. I just got my key back today and not once had he reached out to contact me about them. I called all day to the service department with no answer. When I asked for the service manager, I was told he was in meetings and that I would receive a call back. I received nothing and therefore I am done with this location. More