Nissan of Fort Myers - Service Center

Sutherlin Nissan has the best service staff! Once again, Jimmy supervised the service of our 2008 Nissan Altima, and no matter how busy he is, he always manages to make us feel that we have his Once again, Jimmy supervised the service of our 2008 Nissan Altima, and no matter how busy he is, he always manages to make us feel that we have his full attention and we trust his advice. We also appreciate the new seats in the waiting room, along with the clean facility. More

Keeping us informed Took our Murano in for an oil change as well as a few other maintenance issues. Jimmy kept us informed of what the tech found as well as costs involve Took our Murano in for an oil change as well as a few other maintenance issues. Jimmy kept us informed of what the tech found as well as costs involved. We are sorry we do not know the tech's name, but Jimmy always provides us with outstanding service. More

A must fix We were under time restraints because we had to get back to Toronto . However my drivers window would not function . This meant that sometimes it woul We were under time restraints because we had to get back to Toronto . However my drivers window would not function . This meant that sometimes it would not close. Not good for a long trip! Our consultant, Jimmy, said just get here early and they would fix me up. Sure enough , the master board was the problem and replaced the same day. He was very professional and polite. We come here every year so now I feel confident that my Altima will be well looked after! More

The customer service was absolutely wonderful. My caregiver was Jimmy, and he made my experience easy & made me feel important, and like he would do anything for me! It was wonderful! My caregiver was Jimmy, and he made my experience easy & made me feel important, and like he would do anything for me! It was wonderful! More

Great Service Experience ! Thanks to Mr Jimmy Epps.~ I have known Jimmy for many years and he is the best service Adviser I have ever encountered.anywhere. He was very courteous Thanks to Mr Jimmy Epps.~ I have known Jimmy for many years and he is the best service Adviser I have ever encountered.anywhere. He was very courteous and knowledgeable....kept me informed of what to expect..He showed me the customer lounge, and made me feel comfortable at Sutherlin Nissan.I will ask for Jimmy whenever I take my vehicle to Sutherlin Nissan for service.. Rick Hendricks Fort Myers January 11,2016 More

LEAF software update Jimmy in the Service Dept goes the extra mile to insure customer satisfaction. In difficult circumstances, Jimmy makes it all work out to benefit the Jimmy in the Service Dept goes the extra mile to insure customer satisfaction. In difficult circumstances, Jimmy makes it all work out to benefit the customer. Thank You. I look forward to our next visit. Greggory Hamilton More

Long-time customer never forgotten We have purchased autos at Sutherlin Nissan in Fort Myers for the past 12 years. Each time their sales and service team have been courteous, fair an We have purchased autos at Sutherlin Nissan in Fort Myers for the past 12 years. Each time their sales and service team have been courteous, fair and helpful. The cars are prepped to perfection, and demonstrated fully before you go off the lot. Michael, the general manager, is always available to assist and offers his expertise long after the sale. My new Rogue was hit in a parking lot last week while I was in a store. I contacted Michael for advice. He didn't disappoint, made a suggestion and then arrangements for how to handle the situation. I may look at other cars, but always go back "home." More

HORRIBLE NISSAN DEALER! BAD!! HORRIBLE! AWFUL!! OBNOXIOUS!! NASTY SERVICE!!! More than one week after promising fix the A/C deliver my NISSAN VERSA 2012 NEW, they gave me it BAD!! HORRIBLE! AWFUL!! OBNOXIOUS!! NASTY SERVICE!!! More than one week after promising fix the A/C deliver my NISSAN VERSA 2012 NEW, they gave me it back but NOT WORKING!! How can it be? The day before they said they were testing the car!! OK, I leave the car there at the dealer and take a taxi home.. following day Manager TONY says that a stone went to the A/C. Car is under WARRANTY!! I have additional WARRANTY but that is also not valid!!! WHAT? Finally he suggests me call the Customer Service NISSAN who finally understood the BAD SERVICE!! Tony has the courage to say that to fix the A/C would cost me US$ 750 !!! (I purchased the car NEW, it is UNDER WARRANTY and purchased extended WARRANTY!!! RIDICULOUS!! Now the Customer Service will call me next week.. I keep on vacation without A/C but LUCKY to DO NOT LIVE in FORT MYERS as the Sutherlin Nissan of Ft Myers is making me think about selling and NEVER MORE buy a NISSAN!!! By the way, love my other car, a LEXUS!!! Maybe TOYOTA will be my 2nd car!!! Stay away from this DEALERSHIP if you can!!! More

Took the car into the dealership to get a spare key, the belongs to my niece and she was promised a spare key and remote by G. Rosa, well after getting there and waiting for 2hrs G. Rosa backed out of his p belongs to my niece and she was promised a spare key and remote by G. Rosa, well after getting there and waiting for 2hrs G. Rosa backed out of his promise because he said " we have to cut a key and program it and i'm not losing $200.00 in that deal " if we wanted the key we had to pay for it. We spoke to different managers and the all treated with desrespect and looked at us like we were trying to rip them off. All in all they are a bunch of unprofessionals that don't care about what happens once the car is out the door. I will NEVER EVER recommend this dealership to anybody!!!! More