Nissan of Garden City

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Nissan of Garden City:
This dealership is the absolute worst! Please please please do not go near this dealership! I have been the victim of the biggest scam possible. They go to any and all extents-- lying to make a sale. Their practices are so unethical- they are truly the most ruthless people I've ever encountered in my life!!! I can't stress that any more, how disgusting their behavior is. They give a quote then to be faced with an extrodinary amount on the contracts, doubling what was originally discussed with severely different terms than agreed. They will deceive you, con you, and scam you! Please pass the word to anyone you know looking to buy a car. Reputations are upheld for a reason, and unfortunately I've learned first hand that there is truth to it! Car salesman are the biggest jerks and the conduct the dirtiest business.
If one person stays away from this dealership- that is one less person burned by their supremely disgusting sales practices!!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Nissan of Garden City:
I was at Nissan of Garden City for 6 hours on Saturday, 09/05/2009. I negotiated the price with the sales person Richard Cox. We agreed upon $26,100 for Nissan Maxima 3.5 S (base model) with the rear spoiler. The rear spoiler was an add on (which would otherwise cost about $400). They gave me a "We Owe" receipt so I can schedule an appointment at a later date and have the rear spoiler installed. I was happy with the deal but when I went into the Finance manager’s office, the finance manager (I can't seem to recall his name) slapped additional $1050 in some BS fees which I was totally unaware of. Breakdown was something like this, $200 for doc fee which sounds legit, cost of the car went up by $250 because according to the dealer, he was not obligated to honor the labor day sale. After arguing for like 30 mins he decided to give me $250 instead of $500 labor day cash. Another $600 in finance fees because I chose 0 APR. This fee turned out to be a BS fee. No other dealer charged this fee. When I looked at the paperwork, this $600 was added to the cost of the car.

Total cost of the car was $27,150 (about $1050 more than the agreed upon price) @ 0 APR which I still thought was a good deal. But thats not the point. Point is, the sales person, Richard took us to the Finance Manager's office making me believe that I will be paying $26,100(Plus taxes and registration) but by the time I walked out of the office they charged me $1050 more than the "agreed upon" price. I did not have much time to go to another dealership and start this all over again. So, suppressing my frustration and anger, I agreed on the deal. I think the way this dealership went about the whole deal was totally unethical.

My awful experience with the dealership did not just end there. One week after my purchase, I got a call from the dealership advising me that they now have the rear spoiler in stock and that I should schedule an appointment to have it installed. Since they do not provide a loaner car, I had to take a day off from work just to get this installed. Anyways, I dropped it off around 11:00 AM. Name of the service advisor was Peter. I received a call from him in the evening around 4 PM (after about 5 hours) telling me that they ordered the wrong part and that I would have to reschedule the appointment! I could not believe this.

Anyways, moving on. I took up this issue with the customer relations manager, Bob Stone and they did provide me with a loaner car the second time around. I don't even wanna mention the run around they gave me to get the loaner car.

In any case, I dropped off the car the night before and when I went to pick it up the next day, the rear spoiler was installed but to my horror, I was missing the rear center brake light from the rear window. When I called back the service department and asked to speak with Peter, they literally put me on hold for 25 minutes just to tell me that he will call me back. He did call me back after like 5 hours and he told me that it is illegal to drive with two rear center lights. Hence, they decided to throw my light (which I paid for BTW) in garbage!!! At that point I realized that their service department which is probably worth millions, stole my $100.00 light!!!! I guess I can still talk to some manager or something but some things are just not worth it. I am done with this dealership.

STAY AWAY FROM THIS STEALERSHIP!!!!!!!!!!!!!!!!!!!!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Nissan of Garden City:
My experience with Nissan of Garden City was in a word, horrific. One of the finance managers, Jim Golden, gave me an extremely high interest rate. When I tried to negotiate this interest rate down, he proceeded to call me "sweetie" and "honey", which was incredibly demeaning. After I told him no deal, I got up to leave, and he told me "Maybe if you actually paid your bills on time, we wouldn't be having a problem". I couldn't even believe my ears. When I turned around and said he was completely unprofessional, he just sat there with a smug look on his face.

DO NOT BUY A CAR FROM THIS DEALERSHIP! THEY DO NOT CARE ABOUT THE CUSTOMER AND WILL DEMEAN YOUR CHARACTER RIGHT IN FRONT OF YOUR FACE!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Nissan of Garden City:
Ilve been through dealerships since 18, any of them fall intwo categories, make money or make customers. I stumbled across nissan of garden city with an online ad on optimum autos. They had a very good deal with a used suv. I went to the dealership and we settled on getting the truck for the price (it was in very poor conditions) as long as parts were exchanged with our truck. That part went flawless. The crap hit the fan when a full month later they still didn't pay off the trade in note to chase. I had to show up 3 days in a row for them to finally overnight the check. We were ahead in our payments (thank god) so we incured no late fees from over due payments. Then their 'rebate' check would never come in... Came 3 more times for it too. It finally apeared at their 5 towns location and I had to pick up myself (30min drive). During this time my truck squeeked a lot, I brought it to my mechanic and we discovered that the truck had absolutely no shims on the brake pads. I inquired with the dealership (should've known better) and they said that would cost me 360 bucks for a truck that shouldve had their 140 plus pnt inspection (it was bought under extended warranty). This was also a truck that had passed insp the previous month too. I called up my friend at an infiniti dealership and he explained to me I had 90 day warranty that covered any of these problems, not to mention that a serious issue like this shouldve been covered before they put the truck for sale. I come back with this new knowledge and explain it to them, they don't budge again, saying they know nothing about it and that cars operate fine without them(so why bother makin the part?). They only got jarred when I threathened to use my lawyer to get the issue settled. All of a sudden they were ordering the parts, and they were instantly friendly. Two weeks later I get a call from svc and a mail saying the parts are in. As per usual they claim they open srv at 7am. Svc opened at 745am. Work started at 8am supposedly (yes I was the 1st one there). A full 1.5hrs later I get 'called' for a question. They don't have my parts in. No one knows anything 10mins later they come back telling me half the parts are in (they magically apeared) and that the full job will be done by days end somehow. Attrocious dealership from front to back, steer clear from this ghastly hole.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Nissan of Garden City:
The sales department was not bad, but the service department left a bad taste in your mouth. The service technicians all appear to be in training there. the assistant manager was disrespectful and needed a course in customer service. In 20 years of taking my cars to dealerships for repair this was the first time I have ever lost my temper with anyone. They would have to start over from scratch with almost their entire staff. The only helpful person there was Herman. He should be the one to teach the rest, including the manager and assistant manager, how to be honest and respectful to the customers.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Nissan of Garden City:
My friend bout a car from this delaership about a 8 months ago and was told that she could have her friends name removed from the lease after 6 months of good payment history and that the payments would ebe less. Well, that was not the case and my friend needed to get her friends name of the lease so i decided to be a good friend and use my name and credit to her with the problem. Several times times we went there. the first time my friend was told they would put thru the refinace paperwork and that it would take about 2 weeks to get back to her with the information from the bank letting her know that she was approved or declined. Needless too say that never happend and that was supposed to be Ellen doint that. The second time i went with my friend and we were told that they dont do refinance and that we should go thru a credit union on our own to get a better rate for the lease. unfortunately that did not pan out becuase I was not related to my friend. The third time, i went with my friend and the cosigner that originally had on the lease and we managed to finally get someone who appeared to know what they were doing. it only took three hours of waiting and being told another 5 minutes after every 30 minute interval. the person helping us was Jose A., which i must say he was very professional but did not know how to estimate time at all. my friend and i filled out the paperwork and waited with anticipation and finally were told that everything went thru and it should only be another 5 minutes. after 30 minutes had passed we were told that the paper work to be done under my name first becuase my friends credit score was not high enough. And then 30 minutes later we are eing told that the payment are going to go up 50 dollars mnore per month. Sadly my friend needed to do this to get the first cosigner of the lease but what we did not know and failed to read,becuase after waiting three hours you just want to leave, the terms of the new agreement. No one bothers to read the paperwork that is being signed becuase you are so tired of waiting, which i thing that they doi intentionally. we signed a new contract and we were not told that care now will be 352.74/month for 71 months @ 7.19% interest. In addition to that, Jose told us that he was throwing in a service agreement which he told us was for free oil changes for the entire time that we had the car. I thought that was really nice of him but come to find out that he added an extended service agreement for $1500. I will be wrinting more on this since i will going back to the dealer ship to find out why there is an extended service agreement which i did not ask for nor did my friend and why the rate is high if my credit sciore is better then hers and why a nissa sentra 2008 would cost 25,000 if 8 payments were already made on it. The original lease was costing her 13,000 something plus the finance charge bring the total cost close to 20,000. And now the new cost is 5,000 with a new finace charge and a higher rate and higher monthly payment. Never, ever trust someones word at any dealership....read...if they rush you for a signature then walk away......... always ask more then one once or twice what it is that you are signing especially if you dont understand it clearly.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Nissan of Garden City:
This was the worst experience ever. They called the quote we got from Baron Nissan a lie and told my husband he should learn how to do math. They wanted $50 dollars more a month and expected 5k down whereas Baron wanted $0. The manager got in my husbands face as we were leaving and said "oh this is going to be fun" as he tried to start a physical altercation with my husband. The people who run the dealership are classless, uneducated jokes who pray on the uneducated consumer. A word of wisdom, do your research if you plan on shopping there. We were there to buy two cars that day, instead we walked out laughing and went to Baron Nissan where Jared took good care of us and gave us the price we were told up front knowing we were going elsewhere to shop around. Do not go to Garden City Nissan unless you want to run the risk of being assulted by an over aggressive uneducated manager who doesn't take well to no thank you. I feel bad for any woman who tries to tell this man no in a social setting. FYI - we got a fully loaded 2009 Maxima SV premium & technology package 0 down financed 63 months $616 at BARON NISSAN, GO THERE!!!!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Nissan of Garden City:
they advertised a price for a pre owned car on the internet and they promised me that i'll get this price, but after all the promises they just overcharged me with over $2000 more then the agreed on price, i asked them a few times during the financing process why the amount financed is so much but they assured me that that's only the full amount before taking out my down payment & trade in value, and i was rushed to sign all the documents without having the ability to review them, & guess what, when i came home & i looked over at all the documents i just realised that they simply ripped me off with more then $2000, & there is no one to talk to at the dealership about it

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Nissan of Garden City:
I made an offer on an online car and they agreed to it. They said we had to take it home the same day for insurance purposes and the we would have to sign a secondary contract which held us to financing with them if I didn't return the next day with a bank check. (A deposit was taken on the car by credit card). When I returned the next day, the sales man, Ellen in Administration and the Sales Manager were not there. I was given a receipt and that's all. I didn't even get the paperwork required by N.Y. State. Here's the good part. It seems that they decided to withdraw the advertised "Certified Warranty" on the car and never told us. It never was a negotiating point nor was it mentioned as we closed the deal with the paperwork. We came back to the dealership to clear up all the uncertainty and again Ellen was not there. We were assured we could handle the rest by phone as we live quite a distance away. Days have gone by and they refuse to respond to our calls. Then the salesman inferred that perhaps there was co warranty but he couldn't say for sure because the people who could weren't taking our calls. I called their other dealership and after they checked for us, we were told that since we got the car at a good price that they withdrew the warranty and we were told. NEVER HAPPENED! I never would have bought the car without a warranty. Bottom line - they are liars.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Nissan of Garden City:
While I loved my salesman, the rest of the staff stinks here. I got a good deal on my car, but you cannot get an answer from anyone in Customer Service for various issues.

You cannot get an answer from anyone in the parts or service department for questions - I had to leave a voice message for someone to call me back and they never did.

When I called a Customer Service Rep. for assistance, she reassured me she was hired to help clean up the image of the dealership and when I called her two weeks later for another issue, she no longer worked there.

When you have to resort to contacting the sales rep. to get someone from the service department to call you back, something is wrong here.

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