Nissan of Vacaville

Beware of doing business with Nissan Vacaville. Alina Shahan, Internet Sales Manager cannot be trusted and has no ethics! Despite selling me a car online, seeing a copy of the cashier’s check, prom Alina Shahan, Internet Sales Manager cannot be trusted and has no ethics! Despite selling me a car online, seeing a copy of the cashier’s check, promising that she had already had the vehicle moved off the sales lot to prevent it from being sold and supposedly prepare it for my arrival, and knowing I was driving over 8 hours to pick up the car, she called an hour before my arrival lying claiming that the vehicle had accidentally been transferred to another dealership and sold before she had arrived for work. This was a complete lie as I had a nearby friend immediately drive to the dealership who witnessed my car being sold to another family while Alina watched. Alina was aware that I had already experienced another dealership sell a vehicle I was waiting for in transit, so she had assured me that I had nothing to worry about; either she is the most incompetent sales person ever or she is just that dishonest. When I asked to speak to the sales manager on duty Rojan Walford, he refused to come to the phone or return my calls. Driving up to try and buy this car cost me two days of frustration and over $500 in gas and lodging. No one should trust doing internet sales with Nissan Vacaville and should be aware that the fraudulent owners also own 11 other Nissan dealerships in the San Francisco and Sacramento area. If owners allow one dealership to operate so underhandedly, it stands to reason that all of their dealerships are disreputable. My previous attempt to buy that same Pathfinder model at Pinnacle Nissan, was a waste of time as well. After accepting the price by Salesperson Mark Smith on a Nissan Pathfinder (in transit), I began to worry when he and Michael Turcotte, Sales Director both stopped returning my messages while I was attempting to complete the sale and send a deposit or down payment to hold the vehicle. I waited 3 weeks for a Pathfinder that they had been already sold. It finally took researching through Peoria Nissan (same deceitful owners) and multiple days of duplicitous attempts to sell me a different model to finally uncover that Pinnacle had already sold my Pathfinder to someone else before it had arrived. Both Mark and Michael were well aware that my current vehicle had died and it was already a hardship to wait for the Pathfinder while it was it transit, but clearly they didn’t care that I was without a vehicle since I never could get them to be honest enough to admit that they had obviously sold my car for an extra buck and didn’t care how I was impacted. If these dealerships are this dishonest and have this poor of professionalism when they are supposedly trying to earn your business, I can’t imagine how horribly they would treat Nissan owners after they already have your money. Frankly, I’ve given up because I no longer trust Nissan if they allowing dealerships to behave so dishonesty, so I’ve decided to sell my current Nissan Murano and will not purchase another Nissan again. Nissan will never get another dollar from me; now I understand why the Murano and Pathfinder score so poorly in National reviews! As a teacher, I try not to buy into stereotypes that all car sales people are dishonest, but frankly this entire experience has left me distrustful of anyone associated with Nissan. More

I want to give thanks to the finance team and sales team for always being attentive to my questions. Since day One this dealership has been transparent and understanding to my situation, thanks to Oscar and for always being attentive to my questions. Since day One this dealership has been transparent and understanding to my situation, thanks to Oscar and Randy for all the hard work . More

They have a great team and staff. They have a variety of vehicles and they are all good. I’d you are interested you should go check them out. vehicles and they are all good. I’d you are interested you should go check them out. More

It was awesome Austin is a extremely knowledgeable salesman. He help me decide what vehicle was best for my needs and budget. I love my new Tundra. Thank you AUSTI Austin is a extremely knowledgeable salesman. He help me decide what vehicle was best for my needs and budget. I love my new Tundra. Thank you AUSTIN MILLER. More

Excellent experience Everything went fast and was totally explained.The people are friendly an very accommodating. We were offered treats(coffee,water,cookies)anytime we Everything went fast and was totally explained.The people are friendly an very accommodating. We were offered treats(coffee,water,cookies)anytime we had a short wait.Over all the best deal and experience we have had when purchasing a new vehicle . More

Awesome customer service We would like to thank Grant in helping us select our family car. We came to look at car we had originally wanted and saw that it was not the right fi We would like to thank Grant in helping us select our family car. We came to look at car we had originally wanted and saw that it was not the right fit. Grant showed us a couple of other options and then we found the one. He was so helpful and excellent customer service. He entertained our seven yr old who was getting restless. If you want a great car salesmen asked for Grant. He will get the job done!! More

Awesome service Nissan of Vacaville was wonderful to deal with. Grant Lion, in particular, was knowledgeable, courteous, personable and helpful. He made the whole p Nissan of Vacaville was wonderful to deal with. Grant Lion, in particular, was knowledgeable, courteous, personable and helpful. He made the whole process of buying the car less daunting. Thanks, Grant! More

Friendly Great service and knowledgeable Above and beyond with prompt service. Really friendly and was knowledgeable on specifics I asked about. Even if there was s question that he wasn’t 10 Above and beyond with prompt service. Really friendly and was knowledgeable on specifics I asked about. Even if there was s question that he wasn’t 100% able to answer he promptly came back with the direct answer More

Great experience starting with website I received an immediate response when I submitted a question about a car that I saw on the website from Edgar. He was able to reach out to me fairly I received an immediate response when I submitted a question about a car that I saw on the website from Edgar. He was able to reach out to me fairly quickly to set up an appointment to view the car! He also gave me a call before the appointment to remind me of time & a safe drive due to the weather! The experience meeting with Edgar in person was also very friendly & efficient. I had time to consider my available options, including contacting my personal loan agent to see what they would cover & to get an accurate cost/month for finance. Overall a great experience from the dealership More

Mr. Edgar Garcia patience and customer service was the best My experience as a first time car buyer was superb thanks to Mr. Edgar Garcia. He listen to my concerns and needs in addition to understanding that I My experience as a first time car buyer was superb thanks to Mr. Edgar Garcia. He listen to my concerns and needs in addition to understanding that I was on a budget. Mr. Edgar Garcia made sure that I got the vehicle I wanted at a price that I could afford. Thanks you for your efforts are well appreciated and will not go unnoticed. I LOVE my Nissan Kicks and I will definitely go back to Nissan of Vacaville, CA when I need my next car. More