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Norm Reeves Genesis

Irvine, CA

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5 Reviews

14 Auto Center Drive

Irvine, CA

92618

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July 17, 2024

I have owned six different vehicles, all from different brands, so I have spent a lot of time at all kinds of service centers. Genesis of Irvine has been the best service experience I have ever had. I will More

by noahnation2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Serdar, Derrick
September 26, 2008

I had a very disappointing experience with this dealership when I bought a Santa Fe in 2004. Granted is was 4 years ago, but I still get angry when I think about it. In a nutshell, we agreed on More

by sherbear
Recommend Dealer
No
Employees Worked With
forgot name
August 27, 2008

Service writer informed me that it would cost $105 to investigate complaints such as squeaking brakes and mysterious noises in gas tank when driving. Only if a new part were needed would the charge be w More

by Oobaman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Tech Writer
June 26, 2008

This Douglas franchise also owned a Nissan dealership in Huntington Beach. Their sales process includes adding alarm and service warrantee packages to the contract after the monthly payment has been agreed More

by rcarney
Customer Service
Recommend Dealer
No
Employees Worked With
customer service
January 17, 2007

My experience with the salesperson Jonathan was very good, he was very laid back and actually listened to me--rare for a car salesperson--when I explained my wants, concerns, and questions. My exper More

by lkao87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Campa, Dave Sewell