Norm Reeves Genesis of Cerritos - Service Center

Customer service is driven by SOP, which is not conducive to good customer service at all to good customer service at all More

I like the way the whole group of people do their job and the professionalism that service employees especially my advisor keep doing the good job thanks the professionalism that service employees especially my advisor keep doing the good job thanks More

Attentive service and staff. Provided me with a nice loaner and fix my car with care. Provided me with a nice loaner and fix my car with care. More

We enjoyed our buying experience and now our first rate service experience! Way to go Norm Reeves Genesis of Cerritos service experience! Way to go Norm Reeves Genesis of Cerritos More

Very professional and Comfortable location and lounge. Best Genesis location I’ve been to. Kyle was friendly and confident Best Genesis location I’ve been to. Kyle was friendly and confident More

Kyle is great; he is attentive to detail and very accomodating to customer. He is helpful. accomodating to customer. He is helpful. More

Dealership failed to tell me my car was reset back to factory settings, they could not fix a software problem car has about valet settings alert, my car was delivered nicely washed however it was unknown factory settings, they could not fix a software problem car has about valet settings alert, my car was delivered nicely washed however it was unknown whether my car was given a test drive after factory recall More

Sorry for such a poor rating. Doesn't have as much to do with Norm Reeves Genesis of Cerritos,, but that the 2023 Genesis GV60 Performance car that I purchased from this dealersh Doesn't have as much to do with Norm Reeves Genesis of Cerritos,, but that the 2023 Genesis GV60 Performance car that I purchased from this dealership is the worse costly investment in cars or anything else I have ever purchased. I would like to get an offer if you Norm Reeves Genesis of Reeves would buy the car back, although I shudder about any such offer because I think it has devalued more than any car me or my family has ever bought. It has only about 20,000 miles on it. More

Quick respond in good way and did good job to completed the task , excellent result, and good personality. the task , excellent result, and good personality. More

Just another Genesis dealer. I haven't gone to another one to compare their service so can't accurately rate I haven't gone to another one to compare their service so can't accurately rate More