Norm Reeves Genesis of Cerritos - Service Center

The staff acknowledged me quickly and were helpful and polite. The customer lounge was clean and comfortable. Additionally, my vehicle was ready within three time-frame that the Kyle said it would be fini polite. The customer lounge was clean and comfortable. Additionally, my vehicle was ready within three time-frame that the Kyle said it would be finished and ready to pick up. More

good very good repair was very long because of circumstances out of their hands, but the made the process as painless as can be circumstances out of their hands, but the made the process as painless as can be More

The staff at Norm Reeves Genesis of Cerritos is always so nice and helpful. Everything is always completed in a timely fashion. nice and helpful. Everything is always completed in a timely fashion. More

Very poor communication. Impossible to directly contact personnel and status not updated as promised. Vehicle damaged during 'repair'. Not all tasks completed as stated. Impossible to directly contact personnel and status not updated as promised. Vehicle damaged during 'repair'. Not all tasks completed as stated. More

Combined with Hyundai and when you have an elevated car the service should match the car. No introduction. No acknowledgment of appointment. No acknowledgment of prior service or patronage. the service should match the car. No introduction. No acknowledgment of appointment. No acknowledgment of prior service or patronage. More

Great service representative explaining what service would be provided. All work done timely and vehicle was received washed and interior clean. would be provided. All work done timely and vehicle was received washed and interior clean. More

Always clean and the service staff is friendly and professional. I have had my G80 for 2 years and have had the same experience every time. professional. I have had my G80 for 2 years and have had the same experience every time. More

Genesis of Cerritos have knowledgable and friendly staff who do there best to provide excellent customer service. who do there best to provide excellent customer service. More

Service writer went out of her way to make sure that she could answer all my questions about the set up of the cars various features and followed up with text messages on anything that she could not answer could answer all my questions about the set up of the cars various features and followed up with text messages on anything that she could not answer while I was there. Mariela was very friendly and helpful through the process. More

All went well. It will be nice when Genesis has there own dealership I was happy with the service It will be nice when Genesis has there own dealership I was happy with the service More