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Norm Reeves Genesis of Cerritos - Service Center

Cerritos, CA

4.7
235 Reviews
Call Service Center (562) 561-2242

235 Reviews of Norm Reeves Genesis of Cerritos - Service Center

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November 16, 2023

Always clean and the service staff is friendly and professional. I have had my G80 for 2 years and have had the same experience every time. More

by Alston_Flowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear that you've consistently had a positive experience with our service team and that your G80 has been well taken care of for the past 2 years. We appreciate your continued trust in our dealership.

Helpful
November 13, 2023

Genesis of Cerritos have knowledgable and friendly staff who do there best to provide excellent customer service. More

by Drooskee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle V.
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Nov 15, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our knowledgeable and friendly staff. Your satisfaction is our top priority.

Helpful
November 12, 2023

All went well. It will be nice when Genesis has there own dealership I was happy with the service More

by hastypatty
Recommend Dealer
Yes
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Nov 13, 2023 -

Norm Reeves Genesis of Cerritos responded

We're glad to hear that everything went well with your service experience. Your anticipation for a dedicated Genesis dealership is noted, and we're pleased to know you were happy with the service we provided.

Helpful
November 12, 2023

Service writer went out of her way to make sure that she could answer all my questions about the set up of the cars various features and followed up with text messages on anything that she could not answer More

by wkroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Norm Reeves Genesis of Cerritos responded

We're delighted to hear about your positive experience with Mariela, especially her dedication to answering all your questions and her proactive follow-up. Your feedback on her friendliness and helpfulness throughout the process is greatly appreciated.

Helpful
November 10, 2023

Anaceli, and Kyle are the absolute best! Always quick and efficient. Especially when they wash my car. More

by N8 Manz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernesto Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anaceli, and Kyle
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Nov 13, 2023 -

Norm Reeves Genesis of Cerritos responded

We're thrilled to hear about your positive experience with Anaceli and Kyle, and their quick, efficient service, including the car wash. Your appreciation means a lot to us, and we're proud to have them on our team.

Helpful
November 06, 2023

I was treated very well. Thank you I have one suggestion. When picking up your own vehicle I think they should remind you that turned the headlights off More

by brenda.polisky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback and for choosing us. we appreciate your feedback and will use it to improve moving forward. If you have any more comments or future automotive needs, feel free to reach out. Your input is valuable to us

Helpful
November 04, 2023

I had a great customer experience and felt that the customer service really goes above and beyond to help the customer More

by robertjflores100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Lingao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Pantoja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle predmore
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Nov 06, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience with us! We're delighted to hear that our team went above and beyond to provide you with great customer service. Your satisfaction is our priority, and we look forward to serving you again in the future.

Helpful
November 04, 2023

So easy to set up and very flexible. They made the experience so enjoyable. I dont know if i could do it any other way anymore. More

by rvalemania0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vito Beato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perla Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aidan Nuno
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Nov 06, 2023 -

Norm Reeves Genesis of Cerritos responded

We're delighted to hear that you found our service setup easy and enjoyable! Providing a seamless and flexible experience is our goal, and we appreciate your positive feedback. If you have any further automotive needs, please don't hesitate to reach out. Thank you for choosing us!

Helpful
November 03, 2023

I love norm reeves. I wish we had one in San Diego. The service. The attention to detail! Bravo! More

by Gillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Lingao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariela Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your love and appreciation! We're delighted to hear about your positive experience with Norm Reeves. While we may not have a dealership in San Diego, we're always here to serve you whenever you need us. Your feedback is greatly appreciated!

Helpful
November 03, 2023

My service agent was top notch. Kyle Predmore was most gracious, communicative and helped explain the problems I experienced in my vehicle. More

by jknski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Report | Print
Nov 05, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words about Kyle Predmore! We're delighted to hear that he provided you with top-notch service and effective communication. Your satisfaction is our priority, and we appreciate your positive feedback. We're here to assist you with any future automotive needs.

Helpful
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