Norm Reeves Honda Superstore North Richland Hills

Front of the house was fine and pleasant , except for when they tried to get into a vehicle that was 2x what I told them . The original inspector of the was missed a lot of things and didn't do a good jo when they tried to get into a vehicle that was 2x what I told them . The original inspector of the was missed a lot of things and didn't do a good job job at all, had to bring it back to get the issues fixed . The used car sales mgr took great care of the issues for me More

Awesome service. Fair prices. Friendly helpful staff! I highly recommend Norm Reeves Honda for service. Fair prices. Friendly helpful staff! I highly recommend Norm Reeves Honda for service. More

He kept me appraised of the work being done. He is the best! Very professional. He is the best! Very professional. More

Not trustworthy with punctuality or escalating issues for customers Can't help with basics or troubleshooting customers Can't help with basics or troubleshooting More

Angel was the best service advisor! Made my visit pleasant! Great service department! No hassles about service! Made my visit pleasant! Great service department! No hassles about service! More

I went in for a recall. Was told a tire needed to be replaced bc it was able to be punctured easily in its condition. But that the warranty only covers after that happens. I Was told a tire needed to be replaced bc it was able to be punctured easily in its condition. But that the warranty only covers after that happens. I was also advised that two other things might need looking into but the printed receipt does not mention any of that. I got the new tire and now the system keeps telling me the tires are off balance. Can't be true bc I bought two new tires and all 4 got balanced. I don't have 3 hours to come drop my car off for another update. More

The Norm Reeves Honda dealership in North Richland Hills has lost all of my trust and customers might want to think twice before visiting their service department. In addition, my experience with this Norm has lost all of my trust and customers might want to think twice before visiting their service department. In addition, my experience with this Norm Reeves Honda dealership and the fact that they represent the Honda logo makes me question if I will ever purchase another Honda. That's saying a lot, as I have owned 5 Honda vehicles since 1997. In this instance, my power steering failed on my 2013 Honda Accord EXL and almost caused an accident. I took my car to Norm Reeves to have it repaired and was told that there are known issues with the 2013 Accord models and electronic power steering. They assured me they would check with Honda to see if any of the work required is covered under the warranty extension. Upon further research, it turns out that there is a well known issue for the EPS, detailed here: https://static.nhtsa.gov/odi/inv/2014/INCLA-PE14033-1736.PDF Here's my issue with Norm Reeves Honda and my customer experience. After performing diagnostics on my vehicle, I was told that the EPS module would have to be replaced and total cost for the service would be ~$1,100. They assured me that my problem is not covered under the extended warranty for the known EPS issues. A week later, I receive a text from my service representative telling me that they are almost done with the work required, but they ran into minor programming issues which would be resolved the following day. On the following day, I am contacted by the service manager (Elizabeth) letting me know that they made a simple mistake during diagnosis and will need to perform additional repairs which will increase the cost to ~$4,500. When I asked her to explain the miss and the outrageous cost, she was very dismissive and repeatedly said that mistakes happen and it was a misdiagnosis. When I stated that I would like to speak with my service representative when he is available, she refused to let me connect with him (Tyler) and said that this conversation ends with her. Elizabeth was very dismissive when I asked how such a misdiagnosis could occur. Instead she tried to convince me that it was a simple honest mistake. She showed absolutely no interest in trying to make this right - something as simple as this would have gone a long way: 'hey we screwed up, how can we make this right?'. Instead the conversation was very much a one-way conversation where Elizabeth was going to dictate the pace of the conversation and determine who I would be able to speak with in the service department. So, in short: - Norm Reeves originally misdiagnosed my car and quoted me a price - Norm Reeves kept my car for a week, supposedly did a full installation of a brand new EPS controller that they were then unable to program - Norm Reeves then ran another diagnostic on the vehicle and told me that the new cost of repair is ~300% higher and they figured out that the EPS controller didn't need to be replaced after all. - Told me that the first diagnosis was a simple misdiagnosis, but their current diagnosis is accurate and correct, and I should be OK with spending 300% MORE to have the car repaired by their mechanics who failed to correctly perform the first diagnosis. Really? Buyer and customer beware! Be very aware. More