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Norm Reeves Hyundai Superstore - Service Center

Cerritos, CA

4.6
784 Reviews

784 Reviews of Norm Reeves Hyundai Superstore - Service Center

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March 03, 2020

I will only take my Hyundai Sonata to Norm Reeves Hyundai and to Gary Ohnesorgen in the service department. He goes above and beyond the norm. If I could I would give him 10 stars More

by mrjamesleon
Recommend Dealer
Yes
Employees Worked With
Gary Ohnesorgen
Mar 04, 2020 -

Norm Reeves Hyundai Superstore responded

We really appreciate the great review and 5 star- rating!

February 27, 2020

I really had a positive visit to have my car serviced. Gary Ohnesorgen helped me. He was friendly and great. Keep him around. Hard worker. More

by bettyjjbaker
Recommend Dealer
Yes
Employees Worked With
Gary Ohnesorgen
Feb 28, 2020 -

Norm Reeves Hyundai Superstore responded

Thanks for taking the time to share about your experience and the 5-star rating, Betty!

February 26, 2020

Gary & Service dept were very easy to work with. Was able to get an appt immediately & no waiting once here. Have always been satisfied here. More

by D&K
Recommend Dealer
Yes
Employees Worked With
Gary
Feb 27, 2020 -

Norm Reeves Hyundai Superstore responded

We appreciate this great feedback and 5 star- rating!

February 16, 2020

The service is excellent, the employes are nice and they understand what we need for ours cars, also they give some suggestions or recommendation to the next service. Thanks More

by Carmen
Recommend Dealer
Yes
Employees Worked With
Gary Ohnesorgen, Al Garcia
Feb 17, 2020 -

Norm Reeves Hyundai Superstore responded

Thank you for the great review and 5 stars, Carmen!

February 15, 2020

I had an appointment at 7:30AM for an oil change, thinking that if I was one of the first customers, maybe it wouldn’t take long. It took 2 1/2 hours. I also asked if they would put lubricant on my r More

by CC
Recommend Dealer
No
Employees Worked With
Mario
Feb 18, 2020 -

Norm Reeves Hyundai Superstore responded

Hi CC, we regret to hear this and the inconvenience it caused you. Please give our Service Director, Sean Osborne, a call at 562-405- 3580 to talk more about this.

February 13, 2020

I came to service my Hyundai Santa Fe Sport, the check in process was smooth and the service rep Nicholas was very helpful explaining the work done, excellent customer service, I will be back to this locatio More

by William I
Recommend Dealer
Yes
Employees Worked With
Nicholas Wiley 5 stars
Feb 14, 2020 -

Norm Reeves Hyundai Superstore responded

We truly appreciate the 5 star- rating and awesome feedback, William!

February 13, 2020

My service rep was Mario Valdivia. I went in without an appointment and he let me know what the recommended service was. When he saw me struggling to find a coupon to make the service more affordable he he More

by VWill
Recommend Dealer
Yes
Employees Worked With
Mario Valdivia
Feb 13, 2020 -

Norm Reeves Hyundai Superstore responded

We appreciate this great feedback and 5 star- rating!

February 12, 2020

The best service. My Elantra is 10 years old and I wouldn't trust anywhere else with scheduled service to my car. Gary Ohnesorgen, Service Advisor, is exceptional. More

by JC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Ohnesorgen
Feb 13, 2020 -

Norm Reeves Hyundai Superstore responded

Thanks for the awesome feedback about your experience with us, JC!

February 11, 2020

Cerritos Hyundai/ Kimberly and their team did my oil service in a timely time as promised and I was able to go to work on time. More

by Nancy
Recommend Dealer
Yes
Employees Worked With
Kimberly , Al Garcia
Feb 12, 2020 -

Norm Reeves Hyundai Superstore responded

We really appreciate the great review and 5 star- rating, Nancy!

February 07, 2020

I have always received excellent service since the day I purchased the car. And also I always received excellent service in the service department. Tim O'Neil is a very courteous. And professional Service a More

by ce.hagopian
Recommend Dealer
Yes
Employees Worked With
Tim O'Neil, Al Garcia
Feb 10, 2020 -

Norm Reeves Hyundai Superstore responded

We really appreciate the great review and 5 star- rating!

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