Norman Hyundai - Service Center

Norman Hyundai responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the delay in providing you with an update on your car. Our team at Norman Hyundai strives to provide prompt and efficient service, and we regret that we fell short of meeting your expectations. We understand how important it is to keep our customers informed, and we are working diligently to resolve your issue as soon as possible. Please know that we appreciate your patience and understanding and will do everything we can to ensure you have a positive experience with us moving forward. If you have any further concerns, please do not hesitate to contact our new management team. We value your business and look forward to serving you again. Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you for taking the time to share your recent experience with us. We sincerely apologize for any inconvenience and frustration you may have experienced during your visit to our service center. First and foremost, we appreciate your patience and understanding as we work to address the issue with your vehicle's check engine light. The P0400 code can be challenging, and our team is dedicated to providing a comprehensive and accurate resolution. We understand the urgency of the matter and are actively working to expedite the process. Regarding the need for an engineer, please rest assured that we are in contact with the necessary experts to resolve the P0400 code. While we cannot provide an exact timeline, our team is diligently working to secure their availability as soon as possible. Regarding the loaner vehicle situation, we understand the importance of keeping you on the road during this process. We sincerely apologize for the delay in providing a loaner vehicle and are actively working to address the shortage. As these are very limited, transportation is the consumer's responsibility. We understand the frustration these circumstances may have caused, and we genuinely appreciate your understanding and cooperation. If there is anything specific you want to discuss or have further concerns about. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction. Thank you for choosing Norman Hyundai, and we look forward to the opportunity to regain your trust. Servicing You and Nothing Else! Norman Hyundai

Stevens responded

We already had it fixed. Thanks! My husband had to bring his car in again a few days later for a different issue and again your service department informed him that they wouldn’t be able to look at it for a few days. We took it down the road again and got that issue resolved that day as well. We will no longer do business with Norman Hyundai.

Norman Hyundai responded

Hello Thunder, Our team enjoys summer thunderstorms as well! We have researched the name provided in your profile. Our team does not have records of this profile having any experience with us! We have no documents or transactions named 'iamthunder' at our location! Our Normam Hyundai team asks you not to make false allegations online and to consider that you left the Norman Hyundai team a disreputable review. If you have left this Review in goodwill, be sure to contact us with the name the experience took place under, as we cannot contact you! We look forward to having a constructive conversation with you! "Servicing You, Nothing Else!" Your Team at Norman Hyundai

iamthunder responded

If your records are as bad as your service., I imagine that you don't.