Norris Acura West

Reason for Visit: Sales

I recommend this dealer: No

My Review of Norris Acura West:
I wish I would have bought my car somewhere else. They have awful customer service. They tried to go up on the price of the car after we settled on a price and then didn't inspect the car to make sure everything was working properly. The radio didn't even work after been notified of the problem days before, they didn't have all the keys to the vehicle and didn't clean a spot on the back seat and know I've noticed a dent in the front of the car that was pre-existing. I had to waste my time going back to the deal to get my keyless entry keys but not to my surpise they didn't have but one in stock and they suppose to give me 2. All they offered was to show me accessories to buy instead of giving me one of them free after all this headace. Now I got to go back to the deal and get the second keyless entry device. They didn't even offer to pay me for my time. I highly recommend buying somewhere else even if it is a little more expensive!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Norris Acura West:
I was completely screwed by this dealership. They sold me a LEMON Acura CL-S and refused to replace it. Five transmissions and three years later, I sold it to CarMax. My attorney said we would win a lawsuit in court, but that it could be dragged through the courts for years based on his experience with Honda America, Inc. and this dealership. Don't trust these people.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Norris Acura West:
I highly recommend Norris Acura West, especially Roger! He made my first car buying experience wonderful, was patient in answering my questions, and, best of all, did not pressure or push me into anything. At Norris, they are respectful, willling to assist, and just have a good attitude. Price-wise, they closely matched what other dealers offered me. So for me, the decision to go with Norris was easy.

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