North County Ford

Safety Recall on 2023 Ford Transit Camera - Nick Rodriguez was Outstanding - Fast, Professional and provided a Lyft Ride Home during Service - Great Job ! Rodriguez was Outstanding - Fast, Professional and provided a Lyft Ride Home during Service - Great Job ! More

I have been coming here for service on my 2018 F350 for the last 4 years. The last 2 visits have been horrible. This current one I dropped the truck off last week for a steering stabilizer replacement. the last 4 years. The last 2 visits have been horrible. This current one I dropped the truck off last week for a steering stabilizer replacement. They had to order the part but were going to have it the next morning. Then all you get is the run around. Kept the truck all week and through the weekend. 25 calls today alone. Finally got someone to answer the phone and miraculously the truck is ready. They claimed the service tech called in sick Friday and no one else could install it? Clown show for sure! More

Salesperson and finance managers lie and fraud people. Withholding your credit approval, to sell you warranty. It's also known by upper management. They give Vista a bad name. Withholding your credit approval, to sell you warranty. It's also known by upper management. They give Vista a bad name. More

Had a 9am appointment showed up early just for an oil change, 4hours later I was still waiting this the second time I had dealt with this service department and this will be my last time as well, until change, 4hours later I was still waiting this the second time I had dealt with this service department and this will be my last time as well, until something changes with this department or department manager I've had enough! More

Too bad there's not a zero star. Where to start? Had appointment, brought in my car. Didn't hear back. Next day after leaving messages which in itself is difficult, no one retu Where to start? Had appointment, brought in my car. Didn't hear back. Next day after leaving messages which in itself is difficult, no one returns your calls. Told hadn't looked at it yet, but would call when they did. Also mentioned there was a nationwide shortage of the parts. Waited 2 more days, left many messages. Finally, after 6 days of not reaching anyone I got name of manager and number. Left message for manager of what was going on. He/she never called me back. We went back to service department Monday and was total chaos in Service Center. Spoke to service rep who appeared not to give a darn. Told me the technician assigned to my car doesn't work weekends. But now it was Monday and he was taking day off. Seems there is only 1 tech back there??? Got call back next day saying repair would be 811.00, far more than estimated 400. as shown on paperwork given to us at when leaving car. Picking up today. Used to be at least average service department. Not anymore. More

Very helpful and very easy to work with! Came in to check a vehicle, did a trade in and got out there with a new vehicle! They worked with us with our budget and tried to help us get the bes Came in to check a vehicle, did a trade in and got out there with a new vehicle! They worked with us with our budget and tried to help us get the best rate and price! Everyone was amazing especially John and Mike! More

The service department is a clown show. Appointment times don’t mean anything and they have a don’t care attitude. If a mistake is made you get a it’s not my fault response and won’t take r Appointment times don’t mean anything and they have a don’t care attitude. If a mistake is made you get a it’s not my fault response and won’t take responsibility. More

I got my order in to North County Ford (NCF) for a 2023 Maverick. I was assured that my order was one of the first to be submitted. After not getting confirmation from Ford I contacted my dealer at NCF to Maverick. I was assured that my order was one of the first to be submitted. After not getting confirmation from Ford I contacted my dealer at NCF to ask what they knew about my order. I was assured that they had the order submittal proof that my order went in. By now, I knew it was too late; orders had closed. They told me they had the order submittal proof that they would send me. I ask them to do that , four times I asked them to send me the proof. I still have not gotten the proof nor have I heard from them at all. For being totally none responsive and potentially not truthful I wont deal with North County Ford ever again. More

Scammers. Rip-off. Doubling sale price on a 22 ford lightning pro! From $40k to $85k. What thieves! AVOID AT ALL COSTS Rip-off. Doubling sale price on a 22 ford lightning pro! From $40k to $85k. What thieves! AVOID AT ALL COSTS More

Used the dealer for maintenance & repair of our F250 several times. Over the years the service & quality of work has decreased dramatically. Our latest experience was with Rob one of the service reps. several times. Over the years the service & quality of work has decreased dramatically. Our latest experience was with Rob one of the service reps. We turned in our truck to find a radiator leak, we were told we need to replace the radiator because it had holes. No problem, that an oil change & 3k and later we have our truck back. Noticed a oil leak, brought it back. Turned out the tech never completely tightened the drain plug. Not a deal breaker mistakes happen. What sent flags up is that now they say a radiator gasket is going bad and we need to take the engine apart to find it. (The same work we just had done) . 100% questionable we took it for a second opinion, turns out the gasket was fine, and the leak was coming from the secondary radiator (which is attached to the radiator we replaced). Now we are curious if the radiator even needed to be replaced since the same leak still persists. I would advise anyone thinking of using north county ford service depart to go somewhere else and save $$$$ and the dishonesty of the service reps. It’s a shame what the place has become. More