North End Mazda - Service Center

I've been taking my 2002 Mazda Protege5 to North End Mazda for 10s of thousands of miles. I bought it in 2004 with 38,000 from a small used car dealer and it's still running great at 132,000 (and climbi Mazda for 10s of thousands of miles. I bought it in 2004 with 38,000 from a small used car dealer and it's still running great at 132,000 (and climbing) thanks to all the great work from the service crew at North End Mazda. I come from a family of do-it-yourself types, mechanics, engineers, etc. so I've learned a lot about engines and how all the parts work together and I tend to be able to diagnose problems fairly accurately. As a college student with no money I spent time with my dad replacing worn out parts with refurbished ones from the junkyard and doing basic maintenance like oil changes and tire rotations on my first two cars. So you might wonder why someone who does their own maintenance and repair would take their car to a dealership to be worked on. Well, initially, it was due in a large part to having moved to my own apartment and not having a driveway to work in anymore, secondly, I was working a lot between 2 jobs and had no time to deal with maintenance or repairs. My first major repair was difficult to diagnose until the engine light finally came on. I brought it to the auto shop where I'd gotten my inspection sticker for years. They told me the EGR valve was malfunctioning and that it would take them a week to get the part and then install it for me. I couldn't wait that long, so I went up to North End Mazda figuring they'd likely have it on hand or could get it immediately. That first visit sold me. Roger listened to me as I explained a few things about the car and the diagnosis I'd gotten as well as other concerns that were minor but needed addressing. Never once did I feel uncomfortable or patronized- because I'm a woman. Not only did they get my car fixed in a day, but they gave me a loaner vehicle free of charge to go to work. The repair was done right the first time, there were no additional fees and the pricing was fair and service was beyond what I expected. Since then I've taken my car back time and time again. Roger consistently gets me the best deal and tells me honestly and upfront what's going on. I never get the run around you hear people say they get from some less reputable dealerships. I'll get update phone calls if I have to drop it off and he'll ask me if I want something done before they do it if it was found on a full circle inspection. Awesome. Most recently, I brought the car in for a replacement AC compressor. The original was malfunctioning and making a horrid sound. A new AC was installed but something was still wrong with the system due to physical break down of the original part and North End had to order and install a second new AC a few days later. I got a great price, got to drive two different new (2010) loaner vehicles, and I've got colder AC now than I think I've had in a couple of years. I feel the service team at North End Mazda go out of their way to make sure they take care of their customers, so I've been recommending them to everyone, including people that don't own Mazdas. I've also had the pleasure of talking with some of their sales staff about a Speed6 that was on their lot. All in all, great staff at North End Mazda; definitely people you'll enjoy doing business with. More

We brought out car in with an intermittent check engine light. The dealership and especially Roger kept looking for the issue until the determined the root cause and fixed it. I am very happy with the se light. The dealership and especially Roger kept looking for the issue until the determined the root cause and fixed it. I am very happy with the service department. Even though there are others closer that could take care of this car, I trust this dealership to maintain this vehicle the way it should me maintained. More

I can't say enough how Great the Service Dept. is at North End Mazda !!! They go out of there way to make sure all my needs are taken care of !!! Roger Hanks and his Team are excellent to deal with each North End Mazda !!! They go out of there way to make sure all my needs are taken care of !!! Roger Hanks and his Team are excellent to deal with each and every time !!! Keep up the GREAT Job !!! The Sale Team is Great Too !!! Looking forward to maybe purchasing a Miata next year !!! More

One of the reason I will most likely buy another (my 5th) Mazda from this dealer. They uncovered what was making my car seem sluggish, pinpointed preventive mainenance issues I had been neglecting, and combi Mazda from this dealer. They uncovered what was making my car seem sluggish, pinpointed preventive mainenance issues I had been neglecting, and combined all the required actions into a set of actions which didn't break the bank. Very gratifying service visit. More

I purchased my Mazda 5 from North End Mazda a year ago. I am still very pleased with the sale process and feel I got a good buy. I have had all my maintenance done at the North End Mazda Service Departmen I am still very pleased with the sale process and feel I got a good buy. I have had all my maintenance done at the North End Mazda Service Department. Unfortunately the car had issues outside regular maintenance(cracked transmission case). Although it was an unexpected problem, North End Mazda handled it wonderfully. I have had nothing but prompt, friendly, conciderate, and informative service at North End Mazda. More

Been taking my car to Roger and the guys over at North End Mazda for over a year now. Have recommended them to friends and family who are looking for a trust worthy, well priced facility. My car is servi End Mazda for over a year now. Have recommended them to friends and family who are looking for a trust worthy, well priced facility. My car is serviced promptly and ready when promised at the price expected. Wouldn't go anywhere else! More

They provided a loaner vehicle because it was a 7 hour service (60k service, ac recharge, etc). Service is always friendly. I continue to return to the dealership for service because I can rely on the s service (60k service, ac recharge, etc). Service is always friendly. I continue to return to the dealership for service because I can rely on the service and because of the people. They always let me know when upcoming service will be needed. More

Having work done at North End is always great. Today Roger opened early so I could pick up my car in time to get to work. These guys always do great work and have great customer service. I would bring m Roger opened early so I could pick up my car in time to get to work. These guys always do great work and have great customer service. I would bring my car to them for service even if it weren't a Mazda. More

Had a problem with the rotors on my CX-7. I called North End Mazda yesterday to report the problem and they got me in today which was great. Upon entering the service station, I was helped immediately. I End Mazda yesterday to report the problem and they got me in today which was great. Upon entering the service station, I was helped immediately. I was told that the job would take approx 2 hrs and they offered me a loaner in the meantime so I did not have to wait around... great customer service! Within the communicated timeframe the work on my car was completed. Roger went over the work in detail with me to ensure I was satisfied. From other service stations I have been to in the past, these guys go above and beyond in customer satisfaction. I will definitely be back at North End Mazda for future service needs. More

I brought my car in for its 15K mile service. Roger explained to me what was to be checked and serviced during the car's time in the shop. The service was as advertised and the car was ready when promi explained to me what was to be checked and serviced during the car's time in the shop. The service was as advertised and the car was ready when promised. This is my car's second time going in for service at Mazda and I would recommend it to anyone. Only recommendation would be a discounted price for oil changes if you bought the car from North End but that is in no way related to the service received during this visit. More