Pros: Kerry Smith was great- kept his word and was totally professional. Would totally recommend him. No , I do not work for this company- it is just that oftentimes there are negative experiences with "add-ons", and so forth, and he didn't do any of that. However, the dealers in the city sure did try. Hence my driving an hour to buy here, instead of closer to home! He also delivered the car and explained everything about the car. Top-level service by him!! Cons: The wait for the Finance Dept was a bit long however. Facilities are a bit spartan, though clean. But was there to get a car, not eat hot dogs.