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North Hills Toyota

Pittsburgh, PA

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rated
203 Reviews

7401 McKnight Road

Pittsburgh, PA

15237

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203 Reviews of North Hills Toyota

August 23, 2013

Avoid them at all costs. Totally unprofessional staff that reflects every bad review they have already received. You can expect the following: 1. Deception at every turn, including "bait & switch" tactic More

by UNHAPPYPAPPY
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
J.P. Cruz
Aug 26, 2013 -

North Hills Toyota responded

I've read your review and I would like to get in contact so that we may be able to privately discuss these issues further. We want to do what it takes to earn your business; not steer you away. I would like to extend my most sincere apologies for any acts or events that have led to your distrust in our dealership. I assure you our team acts with integrity and sincerity; we truly care about the safety and satisfaction of our customers. At the very least, your insight will help us determine new ways to improve our dealership. I look forward to speaking with you. Sincerely, Charvette Anderson, Customer Relations Manager 412.318.3000 x217

August 21, 2013

I went in to lease a car for the first time with ZERO preparation. Les Cruz and Craig Conway were very friendly and made the whole process easy and quick for me. It was pleasure doing business with the More

by BJLEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Conway, Lez Cruz
Aug 22, 2013 -

North Hills Toyota responded

We appreciate your feedback and the opportunity to have done business with you. Thank you for choosing North Hills Toyota and congratulations on your new car! It is reassuring to know your experience was a great one with the help of Lez and Craig. Should you need anything else from our dealership, please feel free to stop by or call us. We also invite you to check out our Facebook and Twitter pages. There you'll find the exclusive specials and dealership updates we offer to our fans! Happy driving, Charvette Anderson, Customer Relations Manager 412.318.3000 x217

August 19, 2013

North Hills Toyota made the buying experience wonderful. I came in late one night and the staff there stayed with me until we had gone as far as we could go with paperwork. Mike Hull, the financial directo More

by fin533
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hull, financial director, and Steve, the general manager
Aug 21, 2013 -

North Hills Toyota responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At North Hills Toyota, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I’m so happy to hear that we were able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Best regards, Charvette Anderson, Customer Relations Manager 412.318.3000 x217

August 15, 2013

After having a semi-horrible experience with another sales associate at the same dealership, Craig picked up the pieces and made our experience memorable. He was friendly, outgoing, and best of all, kno More

by Quelgavi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Conway
Aug 16, 2013 -

North Hills Toyota responded

It is unfortunate your first experience at North Hills Toyota did not meet your expectations. Thank you for allowing our team a second chance to prove ourselves. I'm pleased to hear Craig was able to turn your experience into a memorable one and that his help led to the purchase of your new car! Craig is a true asset to our team and will certainly appreciate this encouraging feedback. Until we have the pleasure of working with you again, we invite you to check out our Facebook and Twitter pages. We offer exclusive dealership specials and updates to our fans! Thanks again, Charvette Anderson, Customer Relations Manager 412.318.3000 x217

August 12, 2013

Craig was an excellent salesman! I would recommend anyone looking for a car to see Craig. Very professional, while making the experience easy and fun. More

by sgielarowski26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Conway
Aug 13, 2013 -

North Hills Toyota responded

Reviews like yours let our team know we are on the right track. Thank you for the 5-star review and sharing your shopping experience! Craig's patience, character and product knowledge truly make him an asset to our team. I'm glad you had the pleasure of working with him and that he was so helpful during your time spent at North Hills Toyota. I will be sure he hears of your praises! Should you have any further questions or concerns, please do not hesitate to reach out to any of our team members. We anticipate working with you again in the future. Best regards, Charvette Anderson, Customer Relations Manager 412.318.3000 x217

August 03, 2013

I had a great experience buying my new Toyota! I could not be happier with the sales and service team. Thank you to Craig, Vernon and Lennie for all of their assistance with my purchase. They were knowle More

by ThomasBugel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vernon, Lennie and Craig, Craig Conway, Lenny Spudich
Aug 05, 2013 -

North Hills Toyota responded

Ron and Angela - congratulations on your new Toyota! It certainly was a pleasure assisting you and we are grateful for the 5-star rating. We devote ourselves to providing excellent customer service and feedback like yours lets us know our efforts are being noticed. Thank you! We look forward to taking care of all your future automotive needs. Be sure to like and follow us on Facebook and Twitter to take advantage of the exclusive specials we offer! Enjoy! Charvette Anderson, Customer Relations Manager 412.318.3000 x217

July 28, 2013

After visiting another dealership, we called North Hills Toyota and got a much better price on a Toyota Highlander (with a trade in). Les was courteous, efficient. and helpful. The transaction was smooth, a More

by jda2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lez Cruz
Jul 29, 2013 -

North Hills Toyota responded

Congratulations on your new car and thank you for choosing our dealership to do business with! We appreciate the kind words and positive feedback. I will be sure Les hears of your encouraging review and we all look forward to working with you again in the future. Should you need anything else, please do not hesitate to reach out. Thank you, Charvette Anderson, Customer Relations Manager, 412.318.3000 x217

July 26, 2013

My experience was sooo bad that I will have to type it up and email to anyone who wants to read it on request. I can't believe I was raising my voice inside a dealership and walked out twice. I was also ch More

by MichaelPaulin
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Plus two other employees John and Lenny., Will Kraft, Michael Hull
July 23, 2013

Experience wasn't bad. The time spent there wasn't as long as my prior visit there 2004. Employees were very friendly and professional. Interested in seeing how next visit is at the Service D More

by wilsonhill
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Conway
Jul 24, 2013 -

North Hills Toyota responded

At North Hills Toyota we are constantly looking for innovative ways to improve our dealership and we're encouraged to know we have made some beneficial changes since your last visit. Thank you for continuing to put your trust in our dealership; we're glad you had a pleasurable experience. We all look forward to working with you again when the time comes for service. Before then, be sure to check out the exclusive discounts and specials we offer on our Facebook and Twitter pages. All you have to do is like and follow us! See you again soon, Charvette Anderson, Customer Relations Manager 412.318.3000 x217

July 19, 2013

If you want an easy going no hassle car buying experience this is the place. Jason Russell was an excellent salesperson and after a minor hiccup after arriving at the dealership Steve Allen did a wonderful j More

by ts12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Allan, Jason Russell
Jul 22, 2013 -

North Hills Toyota responded

Congratulations on your new FJ Cruiser and thank you for choosing North Hills Toyota. We are committed to providing excellent customer service and it does not surprise me Jason was willing to go above and beyond for you during your most recent trip to our dealership. Thank you for taking the time to share your experience with us as well as the 5-star rating. We will be sure Jason hears of your awesome feedback and we all anticipate the next time we may be able to do business with you. Stay up to date by liking and following us on Facebook and Twitter. Our fans also receive exclusive access to dealership specials! Enjoy your new FJ! Charvette Anderson, Customer Relations Manager, 412.318.3000 x217

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