North Hills Toyota

Avoid them at all costs. Totally unprofessional staff that reflects every bad review they have already received. You can expect the following: 1. Deception at every turn, including "bait & switch" tactic that reflects every bad review they have already received. You can expect the following: 1. Deception at every turn, including "bait & switch" tactics. 2. Aside from the receptionist (who was fantastic) the staff either sneers at you or looks like an underfed shark. 3. Forget making appointments, they will wait on you when they feel like it. 4. You would think in 2013 the salesman would have, a.) Stopped wearing gold chains b.) Not sat around in a huddle playing on the internet and sounding like frat boys an hour before the big mixer c.) Not yelled things at the customers such as, "I CAME TO WORK TODAY TO SELL A CAR, DO YOU FOLKS WANNA BUY A CAR!!! (all of which happened). Lastly, please oh please, please, please stop letting your staff watch "Glengarry Glen Ross". Don't "Always Be Selling", maybe try "Always Be Courteous", or "Always Be Using Deodorant" because both of those would be a BIG upgrade. PS-Consumers be aware: Last year they were charged with "117 summary offense counts for grounds for disciplinary proceedings—engaging in conduct in connection with the sale of vehicles which clearly demonstrates unprofessional conduct or incompetency to ooperate as a licensee." Classy place... More

I went in to lease a car for the first time with ZERO preparation. Les Cruz and Craig Conway were very friendly and made the whole process easy and quick for me. It was pleasure doing business with the preparation. Les Cruz and Craig Conway were very friendly and made the whole process easy and quick for me. It was pleasure doing business with them. More

North Hills Toyota made the buying experience wonderful. I came in late one night and the staff there stayed with me until we had gone as far as we could go with paperwork. Mike Hull, the financial directo I came in late one night and the staff there stayed with me until we had gone as far as we could go with paperwork. Mike Hull, the financial director, emailed me promptly the next morning with financing percentages, monthly payments and other pertinent information. I was able to ask him questions throughout the day and he always responded promptly. Steve, the general manager, was able to order a car for me that had the options and colors I wanted and the car was there in 2 days. I was able to secure a monthly payment I could live with - and a car that had everything I wanted. I can't speak highly enough about the customer service I received and am totally satisfied with my new car. More

After having a semi-horrible experience with another sales associate at the same dealership, Craig picked up the pieces and made our experience memorable. He was friendly, outgoing, and best of all, kno sales associate at the same dealership, Craig picked up the pieces and made our experience memorable. He was friendly, outgoing, and best of all, knowledgeable. His professional manner combined with his passion for his job influenced our decision when purchasing our car. Overall, he was great, I couldn't have asked for anyone better! Thanks Craig! More

Craig was an excellent salesman! I would recommend anyone looking for a car to see Craig. Very professional, while making the experience easy and fun. anyone looking for a car to see Craig. Very professional, while making the experience easy and fun. More

I had a great experience buying my new Toyota! I could not be happier with the sales and service team. Thank you to Craig, Vernon and Lennie for all of their assistance with my purchase. They were knowle not be happier with the sales and service team. Thank you to Craig, Vernon and Lennie for all of their assistance with my purchase. They were knowledgeable, kind, and courteous! Thank you again, Ron and Angela DeLuca More

After visiting another dealership, we called North Hills Toyota and got a much better price on a Toyota Highlander (with a trade in). Les was courteous, efficient. and helpful. The transaction was smooth, a Toyota and got a much better price on a Toyota Highlander (with a trade in). Les was courteous, efficient. and helpful. The transaction was smooth, and the whole experience was pleasant and enjoyable. More

Experience wasn't bad. The time spent there wasn't as long as my prior visit there 2004. Employees were very friendly and professional. Interested in seeing how next visit is at the Service D wasn't as long as my prior visit there 2004. Employees were very friendly and professional. Interested in seeing how next visit is at the Service Department! More

If you want an easy going no hassle car buying experience this is the place. Jason Russell was an excellent salesperson and after a minor hiccup after arriving at the dealership Steve Allen did a wonderful j this is the place. Jason Russell was an excellent salesperson and after a minor hiccup after arriving at the dealership Steve Allen did a wonderful job of explaining the mixup. I contacted the dealership and told them I was interested in a 2013 Blue FJ Cruiser. They didn't have one in stock but asked what options I would like to have and then went out and found one that fit my liking. I then came in to meet with them and have my vehicle appraised for trade. They offered me a $1,000 over blue book and discounted the FJ a great deal. Jason made the whole process go smooth and even took the time to install the tire cover that wasn't on when the vehicle arrived at the dealership. He then filled up the tank showed me how everything worked and even synced my phone with the FJ so that I can make hands free calls. I can't wait to take the FJ up to the mountains camping tonight. Give the guys a try, like I said there are laid back and easy going!!! More