Read Reviews North Shore Mazda

North Shore Mazda

North Shore Mazda

99B Andover Street Route 114
Danvers, Massachusetts 01923


(888) 713-1056

North Shore Mazda
Manufacturer: Mazda

Write a ReviewWrite a Review

  • Customer Service:

    4.6
  • Quality of Work:

    4.7
  • Friendliness:

    4.7
  • Overall Experience:

    4.5
  • Pricing:

    4.6

24-Month Rating

based on 52 reviews

4.6

4.6 out of 5

202 lifetime reviews

North Shore Mazda

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Certified: North Shore Mazda

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, North Shore Mazda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About North Shore Mazda

The origins of North Shore Mazda begins with our grandfather, who got into the car business while selling vegetables at the Farmers' Market in Waterbury, CT. It was there that he decided to start fixing the trucks that both the merchants and the farmers used for business.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

kiko123
5/7/2013 9:57:37 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jovan Moxley Jovan Moxley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North Shore Mazda:

My husband and I worked with Jovan while purchasing our new CX-5 and had a great experience (I know - hard to believe at a car dealership!) Jovan was friendly, helpful and worked with us to get us to the exact price point we needed to be at. No high pressure sales tactics, and even came in during a storm because he had committed to a time to meet with us. I was incredibly impressed and absolutely recommending this dealership, and especially Jovan to everyone I know who is looking for a car.

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macneitl
3/22/2013 7:59:40 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jovan Moxley Jovan Moxley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North Shore Mazda:

have to say that was the 1st time i have been to a car dealer and I wasnt annoyed, Jovan was very helpfull and the whole experience was great.
I would recommend this dealer to all. Great job

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nikkilu
3/20/2013 11:04:15 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jovan Moxley Jovan Moxley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of North Shore Mazda:

Jovan and Eric were both very accomodating. We went in with a set budget and they worked with us to meet that budget and to also walk away with a vehicle we were happy with.

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kerryo507
3/9/2013 5:47:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
James BennettJames Bennett
Jovan Moxley Jovan Moxley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North Shore Mazda:

North Shore Mazda is the best Mazda dealership around. Jovan made the entire process so easy. I did not feel uncomfortable at any point. Eric welcomed me back over the intercom the day I bought the car. James made the paperwork less tedious and found me the best bank to finance through. I cannot see myself ever driving anything other than a Mazda and will go to North Shore as long as they are around.

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todd5432
3/6/2013 11:02:52 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Jason LudwigJason Ludwig
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of North Shore Mazda:

Jason Ludwig is rude, condescending, and overall a poor salesperson. He flat-out refused to negotiate the vehicle price despite the fact that it was priced a minimum of $200 above its value, he lied that they were closing (it was 7 PM, the dealership closes at 8 PM) to discourage me from test driving the car on the highway, and he dismissed the results of the pre-purchase car inspection and the cheaper car price found at other dealerships as "fishy". Well, apparently it takes one to know one. Do not do business with this horrid, "fishy" joke of a dealership.

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Cricket53
2/26/2013 10:39:57 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jovan Moxley Jovan Moxley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North Shore Mazda:

This was the best experience I have ever had in purchasing a vehicle. Friendly salesman, knowledgeable, patient as he answered all of my questions. No pressure. Thank You North Shore Mazda for having such a salesman on your team. The experience was wonderful!! I highly recommend doing business with you as the way I purchased my vehicle and the experience I had I couldn't have asked for more.

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RATER231
2/25/2013 11:18:57 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Albert BlankAlbert Blank
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North Shore Mazda:

I have worked in the auto industry for 20+ years and it was a pleasure to do business with you. The car buying experience was top notch and my sales person Al was excellent.

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ruthhendrickson
2/22/2013 2:33:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jovan Moxley Jovan Moxley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North Shore Mazda:

I had spent quite a bit of time researching autos online as well as asking my family and friends for recommendations. I was most impressed with the Mazda 3 and Mr. Moxley and the North Shore Mazda dealership made purchasing this car a pleasant experience. I give this salesman and dealership a 5 rating because they made buying a car stress free and fun. I feel I got a fair deal and they got a good trade-in and a customer that will refer others to them.

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BostonETC97
2/21/2013 10:35:06 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jovan Moxley Jovan Moxley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North Shore Mazda:

Looking to lease a new Mazda 3 sedan, we paid a visit to North Shore Mazda. We were introduced to Jovan, who showed us all the features of the 2013 model. The exact car we were looking for was right there on the lot! Unlike most car buying experiences, this one was quick, easy, painless, and even fun! There was no haggling. We told Jovan exactly where we wanted to be with monthly payments, and he made it work flawlessly. Truly an exceptional experience, and I'd highly recommend Jovan, and the entire team at North Shore Mazda. From the test-drive to the delivery, we had fun, got a great deal, and love the new car!

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pezzhome
12/4/2012 2:12:40 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jovan Moxley Jovan Moxley
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North Shore Mazda:

We do not buy cars often- mostly because we find the experience to be unpleasant. That was not the case with this purchase. We dealt with Jovan Moxley. He was extremely knowledgeable about the vehicles and very helpful in structuring the deal. The finance manager, Jim, was equally pleasant and competent. I would absolutely buy here again and will recommend the dealership highly to others.

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