Read Reviews Northampton Volkswagen

Northampton Volkswagen

Northampton Volkswagen

48 Damon Road
Northampton, Massachusetts 01060

(413) 586-3102

Manufacturer: Volkswagen

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  • Customer Service:

    4.9

  • Quality of Work:

    5.0

  • Friendliness:

    4.9

  • Overall Experience:

    4.9

  • Pricing:

    4.8

24-Month Rating

based on 65 reviews

4.9

4.9 out of 5

65 lifetime reviews

Northampton Volkswagen

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Certified: Northampton Volkswagen

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Northampton Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Northampton Volkswagen
We are a high quality Volkswagen dealer proud to service the Northampton, Amherst, and Springfield areas of Western Massachusetts. You can expect to a lways be treated in a neighborly fashion when you come to our dealership. This is true regardless of whether you're here to test drive a new Volkswagen or used car, get an estimate on your car, secure auto financing, or figure out exactly what auto part you need.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 12:00 PM - 4:00 PM


Service

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

Customer Lounge Area Free WiFi
Free Coffee Television
Free Drinks

csparks9
4/12/2013 2:24:28 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chandra MaronnChandra Maronn

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Northampton Volkswagen:

Looking into possible replacement for my Corolla, so I'm considering a Golf. Had a pleasant chat about the specifics (Volts being one of the only brands to retain value like Toyota) and was pleased with the calm and articulate manner of customer service.

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Response From: Northampton Volkswagen
Added: 4/12/2013 2:49:41 PM

Thanks so much for the feedback! It is our goal to provide a truly exceptional experience for our customers. We are so pleased that you feel this way and hope you continue to service with us!

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jjrodgers
4/3/2013 4:21:23 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason LeClairJason LeClair

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Northampton Volkswagen:

I wanted to surprise my wife by buying her a new vehicle. In my research I discovered Jason LeClair, of Northampton VW. His knowledge of the products and his ability to accommodate my special requirements were superb. He was able to secure the best price for my purchase, especially since other dealers were also competing. A surprise birthday present...this venture was not easily pulled off. However last weekend Jason LeClair delivered a 2013 VW Beetle convertible for my wife's 60th birthday party, bow and all! My wife was thrilled, to say the least. Jason's attention to detail, professional manner and promptness of response were factors in my decioiosn to buy from this dealership. Jon Rodgers. 413-320-3103.

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Response From: Northampton Volkswagen
Added: 4/3/2013 4:42:35 PM

Jon, Thank you so much for taking the time to write this stellar review! We are so glad to hear that Northampton Volkswagen, Jason, and yourself all pulled off the surprise for your wife's 60th birthday!! We appreciate you allowing us to earn your business! Congratulations on the purchase of your wife's new 2013 VW Beetle! We look forward to working with you in the future!

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DrJeffS
1/8/2013 5:09:22 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark FlynnMark Flynn

  • Customer Service:

    5

  • Quality of Work:

    N/A

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Northampton Volkswagen:

I had a very good sales experience with Northampton Volkswagen in general and specifically with my salesperson Mark Flynn, who made the process very comfortable and easy. He was very knowledgable regarding the Volkswagen line and took his time to explain the features of the Toureg I was interested in and ultimately purchased. Excellent service was continued following the sale with a thorough introduction of the details of the car and on a return vist for installation of a roof rack and inspection sticker which were done on time as promised with courtesy shuttle. I would highly recommend both the dealership and Mark in particular for your vehicle purchasing needs.

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Response From: ShannonAllen
Added: 1/9/2013 5:13:26 PM

Congratulations on the purchase of your Toureg. Mark is an excellent sales person with a deep knowledge of the Volkswagen line and i am glad that with that help you were able to find the perfect VW for you, as well as show you all about the vehicle itself. Thank you so much for taking the time to write this review.

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realtobe
1/7/2013 7:36:31 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason LeClairJason LeClair

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Northampton Volkswagen:

Great customer service! Jason is the best car salesman I have ever met. Excellent car buying experience - I would definitely recommend friends and family to Northampton Volkswagen.

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Response From: ShannonAllen
Added: 1/9/2013 5:11:12 PM

Customer service is our top priority here at Northampton Volkswagen, and it is great to hear that you experienced that here at our dealership. Jason is a great asset to our team and i am glad to hear he was able to help you find the perfect car. Thank you so much for your kind review.

Twitter
SaraDuhl
1/6/2013 3:19:20 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason LeClairJason LeClair

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Northampton Volkswagen:

Jason Leclair was a wonderful salesperson to work with. Very friendly, great customer service, and always helpful! Would recommend to anyone else looking for a positive interaction.

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Response From: ShannonAllen
Added: 1/9/2013 5:09:46 PM

Sara, Thank you so much for your kind words. I will make sure Jason and all of our staff here at the dealership see your review and know that you appreciated their their work and customer service. Congratulations on your car!

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Knputnam
1/5/2013 1:09:35 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason LeClairJason LeClair

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Northampton Volkswagen:

Jason was an awesome salesman ! I was in and out very quick and the service from everyone was very friendly and helpful. Thank you for Jetta I love it!

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Response From: ShannonAllen
Added: 1/9/2013 5:08:28 PM

It is so great to hear that Jason helped you find the perfect Jetta. Congratulations on your new car!

Twitter
mebad
1/5/2013 12:36:48 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason LeClairJason LeClair

  • Customer Service:

    5

  • Quality of Work:

    N/A

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Northampton Volkswagen:

This was my first experience with Northampton V.W. Jason was very easy going, not pushy at all. Everyone there seemed very friendly. It was a nice no pressure experience. Thanks. Jay

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Response From: ShannonAllen
Added: 1/9/2013 5:07:05 PM

Thank you for taking the time to write this review. We pride ourselves on providing a no-pressure sales environment for all of our customers and it is great to hear that Jason made you feel that way. Congratulations on your new car and if there is anything we can help you with in the future please don't hesitate to give us a call.

Twitter
jpezanelli
1/5/2013 12:34:25 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark FlynnMark Flynn

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Northampton Volkswagen:

When the time came for me to get a new car, my wife suggested a VW, she's had a Beetle since 2007 and loves it.

Northampton VW is very close to where we live, and after test driving a new Jetta, I was hooked. Great ride, better, more comfortable than either Toyota or Honda, in my opinion, great price, friendly efficient service (that would be Mark).

Driving this car really puts a smile on my face, I'd recommend the Jetta and the dealership to anyone.

Jack Pezanelli

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Response From: ShannonAllen
Added: 1/9/2013 5:05:23 PM

Jack, thank you so much for your kind words. We always love hearing feedback from our fellow Volkswagen lovers! I will make sure Mark sees your review and knows that you are so happy with your vehicle and your experience here. Congratulations on your purchase and i hope that you continue to enjoy your VW's for years to come.

Twitter
cblackwell
1/5/2013 12:22:32 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason LeClairJason LeClair

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Northampton Volkswagen:

Jason was very helpful and walked me through the whole process of buying my first new car. He spent a lot of time showing me all the features, and I appreciated not feeling rushed. I am very pleased with my new purchase, and I will recommend him to my friends.

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Response From: ShannonAllen
Added: 1/9/2013 5:03:07 PM

Congratulations on the purchase of your first new car! We know sometimes the process can feel overwhelming and it is great to hear that Jason helped make that all go as smoothly as possible for you. Thank you for taking the time to write this review.

Twitter
dmega@baypath.edu
1/5/2013 12:21:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason LeClairJason LeClair

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Northampton Volkswagen:

Jason was very professional and efficient. He returned my calls and imformation needed when inquiring about a purchase. My friend also purchased a new car from him and was very satisfied.

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Response From: ShannonAllen
Added: 1/9/2013 5:01:37 PM

Thank you so much for your kind words. It is great to hear that you had such a great experience here with Jason and i will make sure he sees your review.

Twitter

Reviews 11-20 >>