Northland Volkswagen

Northland Volkswagen
3813 Montgomery Rd.
Cincinnati, Ohio 45212

Sales: (513) 531-5500
Service: (513) 531-5500
Parts: (513) 531-5500

Manufacturer: Volkswagen

Most Reviewed Employees
Tim Marsh Tim Marsh
G. M.
Bob Bailey Bob Bailey
Sales Manager
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Shuttle Service
Free Coffee
Free Drinks
Free WiFi
Customer Lounge Area
Rental cars available
Cable TV
Parts Store
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: Closed

Sunday: Closed


Parts

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: Closed

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
27 Reviews
Northland Volkswagen

Overall Score: 5 Star Rating4.7



About Northland Volkswagen
Certified: Northland Volkswagen
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Northland Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Northland Volkswagen
Cincinnati's oldest Volkswagen dealer, close to downtown, UC and Xavier. Specializing in VW sales parts and service. Choose from: Jetta, Passat, GTI, Rabbit, Golf, Touareg, Eos, New Beetle, Tiguan & Routan. We specialize in VW and that's ALL we do. New cars come with Free lifetime oil changes. We also have a free service shuttle. Come experience the "Northland VW Difference" today.


MarkfromMason
12/3/2011 11:27:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Evan, Mark, Tim

My Review of Northland Volkswagen:
I purchased a Certified Preowned Vehicle. I received professional treatment and courtesy throughout the whole shopping and buying experience. This dealership has a low pressure approach to customer service that is hard to find these days. If your looking for a VW in the Cincinati area, you owe it to yourself to check out this dealership. These people are friendly, knowledgable, and easy to work with.

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kybourbon
9/21/2011 11:06:46 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: don't remember

My Review of Northland Volkswagen:
The day I called I got in for an oil change, my old dealer told me it would be five days before I could get in. I travel a lot for my work I need to be able to make appoiontments that day or the next.

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dkasprowicz
7/29/2011 7:52:06 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry, Service Consultant

My Review of Northland Volkswagen:
Overall good experience. I own a late 80's VW that I was sputtering. I dropped it off after work and by the next morning I received a call with the issue identified. They had to order the part but had it installed by the next day. Overall good customer service, no pushy sales for unecessary parts or work. I will be coming back for service and potentiall my replacement VW :-)

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crazycharlie
7/23/2011 8:01:01 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: John Moorman

My Review of Northland Volkswagen:
Clean facilities, quick turn-around provided by the service department, great & clear communication provided by the Service Manager, overall very satisfied with the total service experience that was provided to me and my GTI.

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griffin123
7/21/2011 4:09:23 PM

Overall Score: 2 Star Rating   2.5  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Lance, Mike

My Review of Northland Volkswagen:
Ultimately car purchase was not painful. after car test salesman passed me off to someone else and went to sell a car to someone else. Never saw him again. Didn't feel as if he really cared to answer any questions or work for his commision. After sale no one called or emailed me a thanks for my business. Never heard from anyone. They could learn something about customer service. Probably would not recommend them to anyone I know.

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VWNorthlandFan
5/31/2011 1:17:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ken Tarvin

My Review of Northland Volkswagen:
Great overall car buying experience- which I had been dreading. Ken enabled my car shopping and purchase experience to be positive, as he answered questions promptly. I purchased my last car 11 years ago from this dealership and they've handled most of the servicing of that car. Overall, I trust them.

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JAStober
5/19/2011 2:30:44 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ken Tarvn

My Review of Northland Volkswagen:
Buying experience was not 'painful' as expected and dreaded - there was absolutely no pressure. Went to Northland because of its close proximity to my home. Sales person was new to selling VWs - so it was a learning experience for both as I had not bought a new car for over 20 years - but I knew exactly what car I wanted which eased the process and the sales person was always positive in his attitude and willingness to assist my needs.

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sarad
5/14/2011 10:40:53 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry

My Review of Northland Volkswagen:
Northland VW was very helpful in explaining the diagnostic procedures for my 2000 Turbo Deisel car. They needed to keep the car one extra day and so offered me a considerable discount which I greatly appreciated. The communication, service and repair was excellent. Thank you Northland; thank you Jerry!

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ajordan@cinci.rr.com
5/9/2011 12:46:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Brian, Lois, Jerry

My Review of Northland Volkswagen:
The service appointment acvcomodated my schedule. The convenience of having a compfortable waiting area with room to use my computer made the wait go by quickly. The service was done within the time specified and fixed the problem. By using my Rewards points, my bill was reduced significatly and matched the estimate.

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coachbrown112466
5/2/2011 11:55:54 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: lance leitner

My Review of Northland Volkswagen:
salesman lance leitner took care of me beyond belief, ordering my car and getting everything i wanted in my new 2012 r-line cc, and driving it off the showroom floor which was awesome!!! northland vw has always been there for me even with my 01 jetta before the cc. northland has the best service all-around

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Reviews 11-20 >>