Northside Chevrolet

My daughter bought her first car with you on July 16, and after 5 days it broke down, and they never responded, we took it to a certified workshop and they told us that the car was a superficially fixed to l after 5 days it broke down, and they never responded, we took it to a certified workshop and they told us that the car was a superficially fixed to later be sold and scam the customer You sold a car even knowing that it was in poor condition, you are thieves, what was supposed to be a wonderful experience for my daughter turned into the worst nightmare, (cavender chevrolet,Boerne) are the worst, they have no ethics and they do not care about the customer,They lied to my daughter saying that the car had a 90-day warranty and when I called to report the damage they said, sorry, it was a mistake, the car did not have a 90-day warranty. More

Had the displeasure of my 2022 Silverado ZR2 breaking down (Wednesday 7/12/23) in San Antonio while traveling to Austin from Brownsville, TX. Called the nearest dealership (Vara Chevrolet) and got told t down (Wednesday 7/12/23) in San Antonio while traveling to Austin from Brownsville, TX. Called the nearest dealership (Vara Chevrolet) and got told they wouldn’t look at my truck until mid August. I then called Northside Chevrolet. Boy what a difference. I spoke to a service advisor, I believe her name was Katrina. Told her my situation. She was very friendly and professional. She said they could possibly look at my truck within a day or two. Got my truck towed into the shop late that afternoon. Met with Service Advisor Andrew Barr. Told him what had happened. He treated my wife and I courteously and professionally. He set us up with a Lyft to the airport so we could rent a car. Got a call from Northside (Andrew Batt) late Thursday (7/13/23) afternoon that my truck was fixed and ready to go. Really appreciate Northside expeditiously repairing my truck. If anyone from Vara Chevrolet’s Service Department reads this review, this is how people traveling should be treated when in need. If you’re in need of repair while traveling, I highly recommend Northside Chevrolet’s Service Department. More

Helpful and quick process. Appreciated the drinks and pop corn while we waited in the lobby Appreciated the drinks and pop corn while we waited in the lobby More

Unprofessional and awful customer service! !! Please choose somewhere else to service your car, this place will make you go through xxxx. It was my first time here and it will be my last! I was !! Please choose somewhere else to service your car, this place will make you go through xxxx. It was my first time here and it will be my last! I was harassed by the manager!!! I will never wish on anyone to have to go through what I did today. My car took almost 2 months to receive it back and it took almost 3 weeks for them to provide a loner while the car is been fixed. In top of that, they will want to charge you for anything even for hail damage when is something you can’t control and plus I’m receiving my car all scratched up after leaving it with them for 2 months!!! My car is not even running probably how it should! My Service advisor was Chris Ramos and even spoke with the Service Parts Senior advisor Lupe Lara and the head manager of this dealership and they will not listen to the customer not even go above and beyond to ensure customer satisfaction!! Even made multiple attempts to them and left voicemails and they will never give you a call back and once you show up they will lie in your face. Waste of my time to ever had to considered to service my car here. Totally disappointed. More

Unprofessional and rude customer service, if you want to call it that or "lack of" better said. Work completion was questionable and service advisor made every excuse to contradict my concerns and questions call it that or "lack of" better said. Work completion was questionable and service advisor made every excuse to contradict my concerns and questions. They will not listen to the customer much less take the time to ensure customer satisfaction. After attempts to address concerns, management will not respond or reach out to the customer. Complete waste of time and business. More

Very impressed with the attention to detail and the overall professional attitude everyone I interacted with displayed. I will definitely be returning to and also recommending this dealership to friend overall professional attitude everyone I interacted with displayed. I will definitely be returning to and also recommending this dealership to friends and family. Keep up the great work guys! More

I recently contacted the collision department to schedule an appointment for an estimate. Unfortunately, the representative who answered my call was not particularly helpful or courteous. Despite my attempts an appointment for an estimate. Unfortunately, the representative who answered my call was not particularly helpful or courteous. Despite my attempts to explain what my insurance told me or if it was necessary I could pay out of pocket, she abruptly ended the call, leaving me feeling frustrated and upset. She said she couldn't schedule my appointment because she was the only one there, like I don't see that as an issue. In addition to her rudeness, I was disappointed that she seemed to be misinformed about my insurance coverage and disregard me saying I could pay out of pocket. I have the relevant paperwork in front of me, which clearly states that I have the freedom to choose any dealership or repair shop that I prefer. Yet, she insisted that I could only work with certain providers, which was not the case. After the call ended, I attempted to reach out to the representative again, but my calls went unanswered. This lack of responsiveness only added to my negative experience with the dealership's collision department. I hope that in the future, the dealership's representatives can be more informed and courteous, and that they will take steps to ensure that customers receive the service and attention they deserve. Attaching proof that my insurance has no problem with whatever shop I decide to use. More

I live out of town and bought my 2022 Silverado Duramax Certified Preowned. Cristobal Cavazos was the dealer that was helping me and he text me and told me he had this truck with 98 miles on it and had all Certified Preowned. Cristobal Cavazos was the dealer that was helping me and he text me and told me he had this truck with 98 miles on it and had all the other features that I wanted plus more than a competitor's truck I was going to buy. Once I showed up the truck had 2k miles, not the 98 that he texted me. The rest of the sale went smoothly a few days later I noticed that the parking sensor (the beeping noise) wasn't working. After some digging, I found out this is related to the chip shortage I text Cris, and he told me to take it to a locate dealer for help and that dealer confirmed my thoughts. Once I told this to Cris he told me the truck had the chip in then later recanted that statement and told me the truck was on the list to get the chip when it come in. Thanks to an internet search I also learned that the emergency braking feature also doesn't work because of the missing chip. I was not made aware of the safety risk that this truck had on it at the dealership. Not even two weeks after I purchased this truck my check engine light came on and it is an exhaust issue. I text Cris and got nothing back from him on this. I have messaged the dealership and called the GM and left a voicemail and still nothing. Nothing better than getting tricked into buying a car and then getting ghosted by them when you need them the most. Northside Chevrolet cant is trusted. More

I’m still having issues with alignment but I live out of town but hard to get back to get it checked out. Will they still be able to bring it in? town but hard to get back to get it checked out. Will they still be able to bring it in? More

Easy Easy and great warrantied work. People are super nice. I only wished I would have actually purchased from them. People are super nice. I only wished I would have actually purchased from them. More