Northside Honda

I bought a 2003 Civic from Benson, with no warranty. Three weeks later, it needed a brake job. I took it to an independent repair shop, but they could not fix the problem. I took it back to Benson, and Three weeks later, it needed a brake job. I took it to an independent repair shop, but they could not fix the problem. I took it back to Benson, and they said I needed a new seal on the master cylinder. Since I had so recently purchased the car from them, I asked them for a discount off the almost $500 dollar repair bill. Cliff, the sales manager, flatly refused to give me a discount, saying "You bought the car as is". However, when my boyfriend spoke with him, he came away with a discount of about 15%. I think this is discriminatory and prejudicial against me, a woman and Hispana. Cliff thought he could just talk like that to me and get away with it. I am very angry at the fact that he was willing to work with another man and not with me. I will not go back to Benson Honda, but will go to Gunn where the service is excellent. More

I recently bought a 2011 Oddysy, and had a problem with the tailgate. I should have taken it to where I bought it (Benson), but instead I took it to the dealer closest to where I live. I had made a Satur the tailgate. I should have taken it to where I bought it (Benson), but instead I took it to the dealer closest to where I live. I had made a Saturday appointment for 9:00am, but when I arrived, they had no record of it. I waited there for nearly 8 hours before they finally told me that they would have to order a part. I was not happy at all, but all I could do was schedule another appointment for the following Saturday. When I arrive at 7:30am the next Saturday for an 8:00am appointment, they told me that the computers were down, so they wouldn't be able to check me in, tell me if the part was in, or even begin to look at the repair. They suggested I wait until the system came back up. They said I could leave it with them until the following Monday, but that they couldn't guarantee it would be ready then. I live about 30 minutes away from this dealer, so I asked if I could get a loaner or a rental since this was their mistake. They refused, so I told them that I would just have to go to another dealer. They told me that since the repair was under warranty, and I had started the claim with them, I would not be able to transfer the service to any other dealer. So, I sat back down and waited. At noon, there was no progress to get the system back up, and no attempt as far as I could tell. I finally left fuming, and called Benson. Then I called Benson and talked to Cory. I explained what the other dealer had put me through, and he said he thought he could take care of the problem. He just asked me to fax him a copy of the report from the other dealer. He called me back within a few days to tell me that he would take care of getting the part transferred from the other dealer to Benson. He scheduled the repair for the following Saturday at 8:00am. When I arrived, Cory immediately came out to get the keys from me. Judging from the large number of people that were already in the waiting room when I arrived, I figured I was in for a long wait. I was completely wrong, though. Everyone that was already there, including me, was out the door in under 2 hours. Everyone there seemed to know what they were doing and were gettin gthings done. Incredible service. Thanks! More

Shopping for a car at Benson Honda and having Ke help us was probably the most pleasant experience I've had buying a car. He was very informative without being pushy, showed me cars that had what I was look was probably the most pleasant experience I've had buying a car. He was very informative without being pushy, showed me cars that had what I was looking for and didn't push me into buying something I really didn't want. I would highly recommend shopping with Ke and Benson Honda and would return there again for another car. More

Brandyn Van Pelt did a super job in reviewing the features of the Honda Civic for us--from hood to trunk, and the console and features inside the Civic. We had stopped by about six weeks ago when w features of the Honda Civic for us--from hood to trunk, and the console and features inside the Civic. We had stopped by about six weeks ago when we were first interested in buying a new car. He discussed the features of the various Honda products and warranties, and took us on a test drive. He was patient with us, answered all our questions, and let us know when the 2012 Civics would be available. When we returned, he explained the differences between the different Civics that were available (the 2012s!). When we finally decided on the Civic, he and his sales manager were able to come in at a very attractive price. We had discussed various options to include leasing, but the sales price was so attractive, we decided to purchase and finance the vehicle. The contract and financing process went smoothly and were completed same day and professionally by Lori. Overall, a great experience!! We definitely would recommend Brandyn and Benson Honda to all our friends. More

Kewause provided the most friendly, honest, warm service I have ever experienced at a car dealership. I walked in the dealership nervous, and hesitant yet optimistic. I was attempting to trade in my 'gas g I have ever experienced at a car dealership. I walked in the dealership nervous, and hesitant yet optimistic. I was attempting to trade in my 'gas guzzler' for a gas efficient vehicle. He was quite honest with me about my overall situation and I was very greatful for that. I was quickly put at ease when he mentioned 'I don't over-promise and underdeliver'. That made me tear my wall down and confide in his guidance. He went above and beyond for me in every aspect possible throughout the purchase and after the purchase. I was pleased to drive away in a 2011 Honda Accord. I knew when he told me that I was part of the 'family' that I really was! I am proud of my purchase and proud to recommend such a phenominal person to purchase your next new vehicle from. I will definitely be a lifetime customer! More

I have bought from Benson Chevrolet before and the sales experience was okay, but the service after was terrible, terrible and more terrible. Even when I went the very last time and I told myself I should experience was okay, but the service after was terrible, terrible and more terrible. Even when I went the very last time and I told myself I should not be going here. I also tol the service guy that morning that I get bad service when I come here. Sure enough very disspleased. Benson Honda so far has far exceeded and just hope to continue the great service that they promised. More

Brandyn Vanpelt the sales person at Benson Honda made the new car buying process easy and stress free while his after sale followup was exceptional. He was very knowleadgable about all the features in th new car buying process easy and stress free while his after sale followup was exceptional. He was very knowleadgable about all the features in the car and took time to walk us through setting them up after the sale. We informed him that we did not like the stripe that came on the car, he sent the stripe guy to our location the next work day to have it removed. He also followed up with us several days after the purchase to inquire if there were any issues or concerns and if we were enjoying the car. This was a good buying experience. More

On 4/6/11, I had made the decision to trade in my 2005 Dodge Magnum for a more economical car and Fred set me up with a 2006 Honda Civic! I was aiming for anything and didn't expect to get into a Honda C Dodge Magnum for a more economical car and Fred set me up with a 2006 Honda Civic! I was aiming for anything and didn't expect to get into a Honda Civic! I was very thrilled & happy with my purchase and he didn't over-do the selling points or anything. He was very straight-forward and to the point. I love that! The Finance Mgr, Chris was also an easy-going guy and was very factual on everything. They both deserve bonuses!! I love these guys!! Have been spreading the word about this place & those guys! Will definitely go back there again!! :-) More

no pressure sales. they wanted our business and got it because of price and quality of dealership. Especially Brandyn Van Pelt. We felt like he took extra special care of us without giving us the "hard because of price and quality of dealership. Especially Brandyn Van Pelt. We felt like he took extra special care of us without giving us the "hard sale". He was very knowledgable on the Pilot and knew how to explain the feature we asked about. More

My old car was to be repaired an mind you it was a 2001 CR-V, but after finding out the cost, I decided to ask what the car was worth. Before I could even get to the floor of the sales room, Ke called m CR-V, but after finding out the cost, I decided to ask what the car was worth. Before I could even get to the floor of the sales room, Ke called me so that I would know approx. what to expect. At that point I knew I was going to have a straight forward, no hassle, fun experience. I was so right! Ke was not only knowledge and enthusiastic, he took my single parent status into consideration in order to get me into the most affordable and economical vehicle that I could afford. I felt his honesty and sincerity was not for his pocketbook, but more for me as a person. Nowadays, that is hard to come by. If you are shopping for a Honda and want a no hassle, honest experience, then Ke is the ONLY person for you. BTW tell him Michelle M. sent you!! ;) More