Northside Honda

I recently took my vehicle into Benson Honda for an oil leak. The same day, they call me back and say there is no leak, the drain plug just needed to be tightened. I explained to them that I checked that leak. The same day, they call me back and say there is no leak, the drain plug just needed to be tightened. I explained to them that I checked that already and the leak was coming from elsewhere. They insisted that my vehicle was “fixed”. A few days later, oil is still leaking on my driveway so I look under it and it is filled with oil again. I take it back and they have it for 3 days then call me and tell me that it’s the oil pan gasket. I insist that it is coming from a different place so they replace the oil pan gasket and check for leaks and find a leak from the rear main seal. So they have to drop my transmission to fix it and now take about another 4 days to get that fixed. My wife goes to pick it up and when she brings the vehicle home, I notice it covered with scratches, dings, my rear bumper was messed up and creased from being backed into something and front bumper was scraped as well and a bunch of mismatched touchup paint trying to cover up spots on it that they had put there. Not to mention that my vehicle now had about 90 miles added to it. I called them back and my wife took it back in and then Richard “service director” was being real rude with my wife and telling her that there is no way that they did any of that and pretty much telling her that she was making it all up. She then told them to check the paperwork and see if there was damage on it when we brought it in. Richard then went in and checked and came out and said they would fix the damages. I go today to pick it up and some of the scratches are out but there are still dings and a lot of touchup paint on my vehicle. That is not the way I brought my vehicle in to them! I then tried to talk to Craig Davis (supposedly runs the place) and he denied to speak to me about the incident telling one of his workers to tell me that he was too busy to deal with that. That is totally UNPROFESSIONAL! If there is a matter of this sort, you talk to the customer to try and fix it! I then talked to Richard again and he stated there was nothing he could do and he doesn’t believe that any of his workers did the damage to the vehicle. I asked him about the mileage on the truck and he said that they have to test drive it to make sure it works properly and I then said what if the damages happened while they were test driving the vehicle and he said that impossible because they don’t drive that far. He contradicted himself by saying the miles on the car are from the test drive but they don’t drive that far. Me and my wife have been loyal customers of Benson since 2004 and have purchased numerous cars and had many family members purchase vehicles from here, but I can honestly say that we will NEVER return to this dealership again! Not even to change the oil on our vehicles! My level of trust has gone out the window with these people! If I were you, I would stay away from this place! More

I was able to walk away with the type of car i wanted for the amount of money I was willing to pay each month. The overall experience was great and I am glad that I chose this dealership. the amount of money I was willing to pay each month. The overall experience was great and I am glad that I chose this dealership. More

Dana Caldwell did a superb job in finalizing the details on the purchase of my wife's new Honda Accord. From start to finish the entire Benson Honda Team treated us with the utmost respect. The team made on the purchase of my wife's new Honda Accord. From start to finish the entire Benson Honda Team treated us with the utmost respect. The team made us feel as if we were their top priority. Dana took the time to explain the specific features of the new car making sure my wife was familiar with all the options. We never felt rushed and we encouraged to ask as many questions as necessary until we understood how everything worked. She provided us her card and encouraged us to call back if we needed to go over the vehicle features again or had an other questions. We did considerable research before beginning the buying process and were ready to wage a battle in what is typically a stress purchase. However from start to finish, the process was made much easier by an exceptional Benson Team. The Benson Team stated they were committed to giving us the best possible deal...and they delivered hands down in every category. More

Issue number 1: my battery died in August of 2011 so I Issue number 1: my battery died in August of 2011 so I of course called Benson to get a replacement. It was replaced previously while under the Hond Issue number 1: my battery died in August of 2011 so I of course called Benson to get a replacement. It was replaced previously while under the Honda bumper to bumper warranty. When it died the second time Benson refused to replace the battery. The battery was installed in 10/2008 and died 8/2011. The battery (factory) states it has a 36 month replacement but since the battery was replaced under warranty that warranty no longer applies. Thanks guys really appreciate you looking out for your customers. Issue number 2: I am driving by the dealership on Saturday, service light had gone off while shopping. Pull up and sit in the express lane for 5 minutes. No one stops to ask me anything, very odd usually have service department guys swarming me when I pull up. I walk in the express service department and ask for an oil change from one of the gentlemen behind the counter. I immediately get a shake of the head stating that they are no longer taking any oil changes for the day. Although its 15 min before close when I finally walked inside I was rather surprised by his response. I was even told they would not have taken any more oil changes after 2:30, an hour and a half before they close. So once again I had to go somewhere else to get my car serviced. Interesting that I can pull up to a jiffy lube and get my car serviced and cleaned in under 10min. I bought by Honda new in 2006 and have had it serviced at Benson ever since. Unfortunately my experiences over the past month has been enough to make me move on. I would think they would value the customer experience at this dealership as they had in the past but apparently that is no longer the case. I am glad there are other Honda dealerships in town that are willing to take my money. respectfully, a former customer More

I first traveled from my home just outside Austin down to San Antonio to buy a Honda from Benson Honda back in 1988. I had a very good experience then, and when we recently were shopping for a new Honda, I San Antonio to buy a Honda from Benson Honda back in 1988. I had a very good experience then, and when we recently were shopping for a new Honda, I requested a price quote from them again. I also requested quotes from all the Honda dealers in Austin, Temple, San Marcos, and San Antonio. Andy Irizarry, sales mgr. at Benson, had exactly the car I wanted and he also quoted me the best price of all the dealers. Beyond that, while many of the dealers bombarded me with "form" e-mails that made it clear no one had even read what I was writing to them, or knew what I was looking for, Andy's communications were personal and specific to my needs. We made the trip down and bought the 2011 CR-V from Benson. Salesman Mike Cuellar handled all the leg work, and was friendly and knowledgeable. The whole process moved quickly and efficiently. Andy was on site all afternoon, and was available if we needed him. We drove home that afternoon in our new CR-V, having paid exactly the price Andy quoted us by e-mail at the beginning. This was an excellent, no hassle and best price car buying experience. I gladly recommend Andy, Mike, and Benson Honda. Andrew Forsythe More

I recently purchased a vehicle from Benson. I will NOT be returning! FIrst, they refused to put gas in the vehicle I purchased so I got a car with the gas light on so I had to fill up the tank on my own. be returning! FIrst, they refused to put gas in the vehicle I purchased so I got a car with the gas light on so I had to fill up the tank on my own. The vehicle then needed to be serviced and detailed and they told me to bring it back the next day. I took it at 9 am and around 845 pm, i called to see what is going on with my vehicle (since I did not get a call yet). I was told that it was still being detailed that they are doing an excellent job on it and it would be ready in the morning whenever I was willing to go and get it. I pick up my vehicle, the gas light is on again and my vehicle now has over 150 miles extra put onto it! Not to mention that the inside of my car was not even detailed, was not vacumed, stains where still all over the carpet and seats (which they were supposed to get out) and the outside of the car was full of water spots (as if they just ran it through a simple car wash and didnt even dry it off). I am inclined to believe that someone took my vehicle home or was just joy riding in it and ran all of the gas out of it! I WILL NEVER RETURN TO THIS DEALERSHIP!!!! More

K helped me figure out how to program the auto door lock and unlock feature. He was very knowledgeable, friendly and patient through the whole process. and unlock feature. He was very knowledgeable, friendly and patient through the whole process. More

Great experience in purcahsing new 2011 Honda via internet sales. So fast and the best part of it the delivery of vehicle to the door of my house!! Excellent service and offer given! Great commu internet sales. So fast and the best part of it the delivery of vehicle to the door of my house!! Excellent service and offer given! Great communication and clarity of all that was being processed! Thanks so much!!! Would do another purcahse exactly the same way!!! More

Best treatment by salesman ever. He was so very personable & we left with our new CRV knowing he will be of further assistance should we be in need. He keep us informed to delivery date & etc. The personable & we left with our new CRV knowing he will be of further assistance should we be in need. He keep us informed to delivery date & etc. The dealership searched & got the CRV we so wanted.They even went out of their way to bring us to theri dealership to pick up our CRV.That so impressed us. We shall defintely refer anyone Brandyn. Thank You More

I bought a 2003 Civic from Benson, with no warranty. Three weeks later, it needed a brake job. I took it to an independent repair shop, but they could not fix the problem. I took it back to Benson, and Three weeks later, it needed a brake job. I took it to an independent repair shop, but they could not fix the problem. I took it back to Benson, and they said I needed a new seal on the master cylinder. Since I had so recently purchased the car from them, I asked them for a discount off the almost $500 dollar repair bill. Cliff, the sales manager, flatly refused to give me a discount, saying "You bought the car as is". However, when my boyfriend spoke with him, he came away with a discount of about 15%. I think this is discriminatory and prejudicial against me, a woman and Hispana. Cliff thought he could just talk like that to me and get away with it. I am very angry at the fact that he was willing to work with another man and not with me. I will not go back to Benson Honda, but will go to Gunn where the service is excellent. More