Northside Honda - Service Center

Incomplete work, incompetent and dismissive service advisor I had an alignment performed as part of some other work. When delivered, the alignment was off. Way off. Rear toe tolerance is 0.16 to 0.04. It was de I had an alignment performed as part of some other work. When delivered, the alignment was off. Way off. Rear toe tolerance is 0.16 to 0.04. It was delivered at -0.05. Normally this would be obviously highlighted in red on the printout, but the printout was delivered in black and white. I raised the issue to the service advisor who divined that my car "must have a bent strut for the alignment to be that far off." What insight! He could tell from some numbers on paper in the office what his mechanic who was under the car failed to see! Or, maybe the strut is fine, but the alignment wasn't correct? Maybe the mechanic messed up? There were no "before" numbers provided, so that's a failure. Tire pressures weren't set correctly, so that's a failure, and I looked at the eccentric bolt on the rear control arm and there seems to be room to adjust it more in either direction, so it doesn't look maxxed out due to a bent component. It is within the realm of possibilities that a part really is bent, but shouldn't the mechanic say that? Maybe "The rear toe is off because there's a problem with the control arm"? I did pay for an alignment, if it can't be performed it would be nice to know. Isn't that what you pay service departments to do: diagnose and repair? Thanks Mr. Other Guy Service Advisor for treating customers like ignorant fools. You really reinforce the stereotype of the dishonest mechanic. You really ARE the guy I warned my daughter about. More

Commendation for Alving Hix Alvin was very cordial and personable. The oil change and the replacement for the transmission fluid (drain and refill) was done so quickly that I was Alvin was very cordial and personable. The oil change and the replacement for the transmission fluid (drain and refill) was done so quickly that I was not able to finish my project on my computer in the waiting room. Wow! that was efficiency. Lawrence Kaneshiro More

Issues after sevice I had some issues with my car after a service,but the Service Director resolved the issue,professionally and friendly.Things can happened all the time I had some issues with my car after a service,but the Service Director resolved the issue,professionally and friendly.Things can happened all the time,not that they should.Benson Honda has high standards and work always diligently on maintaining them ,and,or improving.Except for the inconviiance,no stress .:-) More

My name is Susan, and I had my Honda Accord serviced in February/2014. Cory greeted me with a big smile, and promptly recorded my information and quickly estimated the service to be done. My Honda was re February/2014. Cory greeted me with a big smile, and promptly recorded my information and quickly estimated the service to be done. My Honda was ready before the time he had given me to pick up the vehicle. After paying the bill, I waited approximately 10-12 minutes for a gentleman to bring the car around from the garage. I proceeded homeward when I received a call from Cory saying he was unhappy with me having to wait for my vehicle. He asked me to bring the vehicle back to be cleaned and detailed for free! I was pleasantly surprised, and took him up on it. They did a fantastic job, and I was very elated! Kudos to Cory @ Benson Service Department! Please get out of that building before summer hits, they deserve a comfortable place to work. Best regards-Susan More

Samantha Tillman was very helpful and friendly when I came into the dealership. She had a warm friendly smile and was there to help me. I will continue to come here for any service or car I might need. came into the dealership. She had a warm friendly smile and was there to help me. I will continue to come here for any service or car I might need. More

Since 2007, I have been with Benson Honda. I purchased my son's vehicle there and chose (for whatever reason) to have my wife's 2009 Accord service at the same location. Fifty percent of my service experi my son's vehicle there and chose (for whatever reason) to have my wife's 2009 Accord service at the same location. Fifty percent of my service experiences have been totally unacceptable. My dissatisfaction ranges from poor service from the shuttle driver to excessive repair time ( minor service) with an appointment, to out right poor advisement and absolutely no appreciation for a customers time. After at least four unexpected experiences I have decided to service my vehicle elsewhere! More

My new Honda had a noise and the service department diagnosed the problem immediately. Kent Thompson was my service advisor and he was wonderful. Not only was Kent knowledgeable, but was very caring! I diagnosed the problem immediately. Kent Thompson was my service advisor and he was wonderful. Not only was Kent knowledgeable, but was very caring! I would recommend this dealership to anyone for their outstanding job! More

I got my oil changed at Benson regularly because it was close to work. Every visit, they seriously recommended something be replaced.. I am not exaggurating.. it was every visit. and when I had a concern close to work. Every visit, they seriously recommended something be replaced.. I am not exaggurating.. it was every visit. and when I had a concern about a recall problem, they did not answer my e-mail inquiries, or call back when they said they would. Although I loved my Accord, I am happy I got rid of it and bought a Mazda.. just because I am not tempted to go back to Benson for service.. simply because of its convenient location in relation to my office. More

We foolishly took our vehicle to Benson Honda when we experienced problems with the ignition on our Honda Pilot. They replaced the ignition cylinder but did not provide new keys as they said they would. experienced problems with the ignition on our Honda Pilot. They replaced the ignition cylinder but did not provide new keys as they said they would. As usual, their prices are outrageous and agreed upon discounts were not honored. More

worst experience ever. purchased a used car that was given the ok by jeff. weeks later i had to take it in for repairs. took my car for the repairs and talked to the service manger bud king. I was refer given the ok by jeff. weeks later i had to take it in for repairs. took my car for the repairs and talked to the service manger bud king. I was refered to walter the first time.but problem continued. then I got audi and the problem continued. my car was not fixed and I had to take it to a different shop after I had already spent a lot of money for repairs on my vehicle. I was scammed out of a lot of money. when I called them I recieved nothing but rudeness from these people.I would never recommened this dealership for repairs. More