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Nucar Chevrolet of Woburn - Service Center

Woburn, MA

4.4
174 Reviews

174 Reviews of Nucar Chevrolet of Woburn - Service Center

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January 11, 2011

The service department at Lannan Chevrolet is the best, the people in the service department are always friendly and very helpful to get my car in as soon as posible and the eork is always done correctly t More

by wandacars1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Ascolese, Joe A
December 21, 2010

I arrived at dealership at 0730 am without an appointment for replacement of driver's side headlight. I was checked in promply by the service dept, had free coffee while I waited, and repair was completed a More

by tomcull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service dept
December 20, 2010

Got a rim replaced here after my wife hit a curb. The technician never did an alignment, and now a few months later the tire is completely worn on the outside of the tire (indicating it is out of alignme More

by bodiya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
Dec 24, 2010 -

Nucar Chevrolet of Woburn responded

Hello Bodiya, Lannan Chevrolet has always made customer satisfaction our #1 priority, and are very sorry to see you so upset. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We let our customers know what services are recommended for their vehicle, and let them decide on the timing. Conversely, we do not "sell" anyone unnecessary repairs solely to profit from that service. Our consistent effort and honesty has earned us an exceptional rating from AAA, General Motors and Dealer Rater. As the repair we performed on your vehicle was done a considerable amount of time prior to your current problem (10 months and approximately 10,000 miles have passed since that service), it is very difficult for anyone to pinpoint the exact cause. Although it may seem logical that your current problem is a result of our past negligence, it is actually very unlikely. Unfortunately, it can be pretty easy to have your tire(s) and/or wheel(s) go out of alignment - simply going over a speed bump too fast, or hitting a small pothole just right can do it. Although we fully acknowledge that we, like everyone, make mistakes from time to time, the only way to truly avoid problems of this nature is to commit to routine maintenance. Periodic tire inspection and rotation, as well as tire balancing and alignment, is an important part of maintaining your vehicle’s ride, handling and safety performance (we perform a tire inspection free of change when you bring your vehicle in for an oil change). Although maintenance services, such as wheel alignments, are not covered under the manufacturer's warranty, we strongly recommend making these small investments in your vehicle as they will definitely pay off in the long run. Having our tire rotation service done every 6,000 miles (as the manufacturer recommends) will increase tire life and prevent premature tire replacement – an extra expense none of us want to incur. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Sincerely, Bob Fahey Service Manager (781) 935-2000 x169 bfahey@lannan.com

December 07, 2010

The service I received at Lannan Chevrolet was outstanding. My warranty had expired 6 months ago,yet they were able to get me a waiver from General Motors. The function of my power steering was gi More

by bruesb
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Ascolese Mark O' Malley
November 12, 2010

I receive regular notices from Lannan Chevrolet regarding scheduled maintenance along with coupons for various services for all of our family's cars and trucks. They are the most friendly and accomodating an More

by NHWildcats1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Steve, Joe, Mark, Ed, Frank, Chris
October 26, 2010

Great experience, this was my 4th dealership i visited, my sales person Todd, was friendly, informative. I didnt feel like i was getting the usual sales pitch like i did in my previous visits and what a More

by Terriann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Burke
October 20, 2010

Every visit, without exception we are treated with professionalism and respect. I firmly believe that your service writers truly care that their customers want to return again and again. I alwa More

by camko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank, Joe, Mark, Linda and Bill
October 18, 2010

I was greeted by name by 3 employees when I walked into the service department. Usually deal with Mark O'Malley but he was busy and Joe stepped right up to process my order. Have always had the best experi More

by transtech1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe A., Joe A
October 15, 2010

This was an excellent experience and I am now going to have my regular service done. The work was done on time and as promised. I only have good things to say about Joe, the serv rep kept me informed wh More

by jmcicirelli
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe customer serv, Joe A
October 09, 2010

Saturday service is hard enough to find it is great to find one that is open til 3:30. They fellover backwards to get me in and let me know when it was ready and waited for me to get there. They are alway More

by vette40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : 3
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