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Nutley Auto Kia - Service Center

Nutley, NJ

2.3
62 Reviews

62 Reviews of Nutley Auto Kia - Service Center

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February 21, 2020

I Very Happy having chosen to purchase a KIA ! Anthony DeNivo has a very personal demeanor to me and I noticed to all his customers!!He exhibits Great CustomerService Skills ! If I have any questions abou More

by timjmarkz
Recommend Dealer
Yes
Employees Worked With
Jim Russomano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony DeNivo Jr, Miguelina Guzman, Anthony DeNivo Jr.
Feb 22, 2020 -

Nutley Auto Kia responded

tim Thank you for servicing you vehicle with us and for your comments regarding your sales experience with Anthony. Enjoy and drive safely! Anne and Jim Russomano, Owners Nutley Auto

February 19, 2020

Service Department is excellent. Clearly explain needed repairs and pricing. Appointment system works well. Friendly and Professional all the time. Would highly recommend them without hesitation. More

by Jmac893
Recommend Dealer
Yes
Employees Worked With
Jim Russomano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anne Russomano , Miguelina Guzman
Feb 20, 2020 -

Nutley Auto Kia responded

Jmac893 Thank you for trusting us with servicing your vehicle -- and for your feedback Please drive safely!!

February 18, 2020

Came in a few years ago and Rey helped me get a far better deal on my car than I was getting before. Came back to turn my lease in and he worked with me on the new car as well. The service staff is alw More

by JuanMoya14
Recommend Dealer
Yes
Employees Worked With
Luis , Reynaldo Hernandez, Miguelina Guzman
Feb 20, 2020 -

Nutley Auto Kia responded

Juan: Thank you for your loyalty to our service and sales deparmtents. We greatly appreicate your busness. Safe Driving. Anne and Jim Russomano, Owners Nutley Auto

February 16, 2020

As a young woman I often can’t help but question if I’m being treated fairly when it comes to auto repairs. However, with Miguelina Guzman that was not at all the case. She was a breath of fresh air: hones More

by Jennifer M
Recommend Dealer
Yes
Employees Worked With
Miguelina Guzman
Feb 20, 2020 -

Nutley Auto Kia responded

Jennifer Thank you for giving us an opportunity to work with you an dfor your comments abou tMigualina. We try to be different and are happy to have delivered on that! Drive safely. Anne and Jim Russomano, Owners Nutley Auto

January 26, 2020

Automobile Servicing - All Makes and Models My son had a flat tire while visiting my wife and I. We went to Nutley Auto Kia for repairs. We didn't have an appointment, but Miguelina Guzman squ More

by Dave Nutley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguelina Guzman
Jan 30, 2020 -

Nutley Auto Kia responded

Dave Thank you so much for recognizing Nutley Auto and our staff. If there is one area we need to re-focus on is making the community aware that we are a Goodyear Service Center and can help maintain and repair all makes and models. Thank you to you and your family for trusting us.!! Anne and Jim Russomano, Owners Nutley Auto

January 23, 2020

Nutley Kia is the best! Everyone at Nutley Kia is great! Starting with our original leasing Renee and Rey who are so attentive made our experience exceptional to the excelle More

by madelinedellisanti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renee, Reynaldo Hernandez, Miguelina Guzman, Tony DeNivo Sr.
Jan 30, 2020 -

Nutley Auto Kia responded

madelinedellisanti Thank you for being so loyal to our Servcie and Sales Depatments. We greatly appreciate your loyalty and your comments. Please drive safely !! Anne and Jim Russomano, Owners Nutley Auto

January 18, 2020

Nutley Kia service, a nightmare from xxxx. Worst service I have ever experienced in my life. They have zero customer service, their communication is horrible. I have been dealing with nothing but drama for More

by Tmusabeh
Recommend Dealer
No
Employees Worked With
Jim Russomano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reynaldo Hernandez, Miguelina Guzman
Jan 30, 2020 -

Nutley Auto Kia responded

We apologize that you find our effort to be so horrible. We are attempting to help you with the emergency situation you came to us with. Unfortunately the tire you preferred was backordered locally by Kia Motors.. We provided you with a loaner vehicle to eliminate any further inconvenience. The backordered tire just arrived and we will be calling you as soon as your vehicle is ready. We pride ourselves on the relationships we build in both Sales and Service and regret that we failed to earn your confidence in our effort to help. Regards. Anne and Jim Russomano, Onwers Nutley Auto

December 26, 2019

Service on Telluride Just brought my Telluride in for service. Service performed on time and complete. They even washed the tons of road salt off the SUV and it came More

by lcamp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Zeitler, Miguelina Guzman
Jan 07, 2020 -

Nutley Auto Kia responded

lcamp Thank you for your loyalty to Nutley Auto. We appreciate your making Nutley Auto your family dealership for Sales and Service. Anne and Jim Russomano, Owners Nutley Auto

September 18, 2019

Great expectations! I, George Roussakis love these guys at Nutley KIA. The y got me into the car I wanted, The Stinger. I thought I would have to settle for a lesser car More

by grthepainter21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony, Reynaldo Hernandez
Sep 22, 2019 -

Nutley Auto Kia responded

grthepainter21 And we love you! Love the Stinger - GREAT choice. Anne and Jim Russomano, Owners Nutley Auto

October 27, 2018

Top-notch Two car service Bought my wife's Kia Soul in 2014. We've never regretted coming to Nutley Kia. The sales experience was very good and the car is absolutely perfect! J More

by Theharv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adriana, Reynaldo Hernandez, Francesco Buongiorno
Nov 01, 2018 -

Nutley Auto Kia responded

Theharv Thank you , thank you and thank you for buying from us and for servicing both your vehicles with us. the relationships and trust we build with customers is paramount to how we conduct business. Our Carquest Auto Parts relationship helps us with the servicing of non-Kia products -- please tell your friends. Anne and Jim Russomano, Owners Nutely Auto

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