O'Donnell Honda

Satisfaction of our experience with O'Donnell On Saturday, Dec. 3, 2016, we went to O'Donnell Honda to purchase a 2017 Honda Accord. Our agent, Shayne Wilson, was serious, knowledgeable, professi On Saturday, Dec. 3, 2016, we went to O'Donnell Honda to purchase a 2017 Honda Accord. Our agent, Shayne Wilson, was serious, knowledgeable, professional and courteous. The car was readily available for our driving test as well as completion of a series of paper work. All the work that he and other relevant associates had done was so efficient. Also, Shayne had never obliged us to purchase anything additional but unnecessary. We shall definitely continue to recommend O'Donnell Honda to our vast network of friends and acquaintances to purchase Honda or seek services at O'Donnell Honda for which we have been loyal customer for a decade. Sincerely, Kui Zhao and Jie Yuan More

Excellent Service - Sales rep: Shayne Wilson I received excellent service from Shayne Wilson, the dealer sales rep I just bought my 2016 Honda CRV from. I would recommend Shayne and purchase fr I received excellent service from Shayne Wilson, the dealer sales rep I just bought my 2016 Honda CRV from. I would recommend Shayne and purchase from him again. More

CPO '14 Accord EX-L V6 We knew what we wanted. Ken and Joe made the purchase smooth. Joe helped Ken by giving us the test drive, when Ken was out of office. Ken closed th We knew what we wanted. Ken and Joe made the purchase smooth. Joe helped Ken by giving us the test drive, when Ken was out of office. Ken closed the deal. The detail staff (forgot his name) was excellent, that day too! It was cold and raining "cats and dogs." The detail/delivery staff never missed a beat. Reggie (Islamic Name) was excellent and very professional, as we purchased Honda Care from him. Three days, in and out! Good price. Great car! More

Good Vibes They are always courteous, prompt, thorough and honest. I never feel pressured. They never try to oversell me. They are always available. I can co They are always courteous, prompt, thorough and honest. I never feel pressured. They never try to oversell me. They are always available. I can come any time convenient to me. The service is always completed on time, usually faster than they say it will be. Their prices are competitive with any dealer. I have purchased three cars here because I like this dealer. More

Just bought a new CRV-EX Everyone I worked with at O'Donnell Honda were fantastic. They will work with you on getting the best deal for the car you are looking for. Jerry (my Everyone I worked with at O'Donnell Honda were fantastic. They will work with you on getting the best deal for the car you are looking for. Jerry (my sales person) was so helpful in getting me the car I wanted with all of the bells and whistles I was looking for. His colleague took time out to teach me all of the features of the car. Their financing person also helped explain some things I needed to know about completing my transaction. All in all O'Donnell is the best car dealership in Maryland (we used to go to Darcars...but no more!). Thank you O'Donnell!! More

Just purchased a new HR-V Robert Wilkie assisted me in selecting and purchasing a new 2017 HR-V over the weekend. He paid attention to the things I was looking for in a vehicle Robert Wilkie assisted me in selecting and purchasing a new 2017 HR-V over the weekend. He paid attention to the things I was looking for in a vehicle, provided some suggestions but no "hard sell," was very polite and knowledgeable, and generally made.my car buying experience a pleasurable one. He has already followed up on a couple of extras that I wanted to aDD and I look forward to working with him in the future. More

Smoothest Experience! It all started with a request for information through the O’Donnell website. Right away Shayne Wilson replied with the information needed and he was a It all started with a request for information through the O’Donnell website. Right away Shayne Wilson replied with the information needed and he was able to keep replying to other questions I had. When it was time to purchase, there was no question; I was hoping that Mr. Wilson would be available to assist me. There were no hassles test driving any car I wanted. All of my additional questions were answered. Shayne was very professional and friendly. He even set up my phone to the Bluetooth program before I departed. The finance department was also very helpful and delightful. Not something I would normally say about financing a vehicle. ? More

Buying Experience and Service Experience I recently bought a 2017 Honda Accord EXL V6 from O'Donnell Honda. I owner 3 other Honda cars because of their reliability. Two of my other Hondas w I recently bought a 2017 Honda Accord EXL V6 from O'Donnell Honda. I owner 3 other Honda cars because of their reliability. Two of my other Hondas were purchased from O'Donnell and from the same sales person, Jerry Sommerville. I actually went to look at a used Honda which they no longer had. I had shopped for a new Honda as well so I had a good idea of prices. Jerry was very helpful and pleasant to deal with as we discussed a price for a new car. I gave him the price I had to have to buy a car, he match that price and I bought the car on the spot. It was helpful that I had done my homework upfront so the negotiation was merely 15 minutes. When I brought my wife back to pick up the car, Jerry was very helpful and walked us through the features. I live in Rockville but I find O'Donnell very helpful and its a nice drive to Ellicott City. I do have two of my Honda's services at O'Donnell as their service prices are fair and the service department staff are very nice. As far as Honda cars, I have a 1998 Civic (125K), 2004 Odyssey (180K), 2010 Accord (95K) and now the 2017 Accord. The new accord had a number of features that I did not expect. My wife is extremely happy with her new car and the fabulous new features. Thanks to the O'Donnell sales and Service staff. More

Great Service and a wonderful place to buy a car This is the sixth Honda I have purchased from O'Donnell. I have always had great customer service from the sales department. However, fundamentally This is the sixth Honda I have purchased from O'Donnell. I have always had great customer service from the sales department. However, fundamentally it is the service department that is always bringing me back. Outstanding! The service advisors are excellent and trustworthy. It is always a pleasure to bring my car in to the service department. More

No Pressure! I was upfront initially that I was in the process of shopping and price comparing, and Alex was very respectful of that. We talked numbers, I took a I was upfront initially that I was in the process of shopping and price comparing, and Alex was very respectful of that. We talked numbers, I took a test drive, and away I went. That was a Tuesday. I spent a busy week hoping from dealer to dealer with some less-than-pleasant experiences. Friday I went back to see Alex. There were no games, and no changes in what we had discussed earlier in the week. I signed some paperwork, left my down payment, and came back the next day to pick up my car (it was in the other lot & I preferred not to wait 2 hours). More