O'Donnell Honda

Easier than ACL recovery My last car buying experience was absolutely miserable, very stressful, and made ACL recovery seem like a breeze. This time around, I worked with a wo My last car buying experience was absolutely miserable, very stressful, and made ACL recovery seem like a breeze. This time around, I worked with a wonderful dude named Alex V, and within 2 days of working together drove off the lot with a new car! Every one I encountered was extremely pleasant and helpful. The BEST experience I've had. Thank you! More

Could not ask for a better car buying experience! This is the third car I've bought at O'Donnell and every time I am reminded of just how good they are. My salesman, Terry Askin helped me every step This is the third car I've bought at O'Donnell and every time I am reminded of just how good they are. My salesman, Terry Askin helped me every step of the way from the moment I walked in the door to the moment I drove away in my new car. Rajeev in the finance department did an incredible job walking me through the loan and the paperwork. I actually understood what I was signing and why. Patient, thorough, knowledgable, and friendly are just some of the adjectives I would use to describe the good folks at O'Donnell. And not a hint of pressure from any one. Best car dealer I've ever dealt with. Thank you Brian Schwenk, Terry Askin, Chris Councill, and Rajeev Malhotra for making my car buying experience such a pleasure. More

Awesome Experience Our sales person was always willing to help in any way he could. He realized my preferred communication method and responded accordingly. He was not Our sales person was always willing to help in any way he could. He realized my preferred communication method and responded accordingly. He was not one of those sale people that kept calling every day to pester you. Overall he made it a very nice experience. We felt that O’Donnell Honda does take care of their customers as it was not our first car we purchased from them. Thank you for getting me in my new Honda. I would definitely refer him to my friends and co-workers!! More

Awesome Car Buying Experience! From my initial e-mail inquiry about a particular Honda Odyssey minivan that I had researched online to the day I visited O'Donnell Honda (Ellicott Ci From my initial e-mail inquiry about a particular Honda Odyssey minivan that I had researched online to the day I visited O'Donnell Honda (Ellicott City) to physically review the vehicle, I was thoroughly impressed with the professionalism, promptness and customer service provided to me. My customer advocate Mr. Shayne Wilson's thoroughness and patience in his approach, answering my questions with honesty and integrity, were the key factors that encouraged me to proceed with my purchase of the vehicle. This caliber of quality customer service did not end here. From there, Mr. Rajeev Maholtra pleasantly walked me through the financing portion of my purchase, answered my questions intelligently and clearly explained the options available to me. If you're in the market for a vehicle, be sure to include O'Donnell Honda (Ellicott City) on your short-list of dealerships to visit. Their brand of customer service and presentation is a rare gem, imitated by others but never duplicated. More

Very much satisfied Best auto buying experience one could expect. Terry Askin was thorough in explaining vehicle operation before and after purchase. He was also extremel Best auto buying experience one could expect. Terry Askin was thorough in explaining vehicle operation before and after purchase. He was also extremely knowledgeable about product and buying process and did not try to pressure me. Management and finance office were also extremely helpful and professional. More

very helpful They were very helpful in explaining the various models and options so that we could make our selection. They than spent the time to find the model t They were very helpful in explaining the various models and options so that we could make our selection. They than spent the time to find the model that we wanted. The price also met our expect ions. Would definitely buy from they again. More

Great service! I needed to get service completed on my car while on vacation. O'Donnell was very accommodating, and even called in to look up my out of state servic I needed to get service completed on my car while on vacation. O'Donnell was very accommodating, and even called in to look up my out of state service plan. I would recommend them to anyone, and this just enforces my love for the Honda brand. Tina was great! More

Straight forward, efficent purchase experience O'Donnell listened to my needs and did not waste my time. The purchase was within the parameters I had researched. Absolutely one of the best buying e O'Donnell listened to my needs and did not waste my time. The purchase was within the parameters I had researched. Absolutely one of the best buying experiences for a new vehicle ever. No sales manager conferences in the background. car was prepared and ready for inspection and delivery. No glitches. Very, very professional. More

Busy and satisfied I travel and work constantly. When I found myself in need of a new vehicle, I did not have time to bounce from one dealership to another. I was i I travel and work constantly. When I found myself in need of a new vehicle, I did not have time to bounce from one dealership to another. I was in luck when I chose O'Donnell Honda and was greeted by Jerry Summerville. Jerry listens to his customers needs. I am pleased with my new Honda and my entire experience. I will recommend Jerry to friends for their buying needs. Traveling for work is now enjoyable More

Car buying experience I was looking to get a new car and wasn't excited about the haggling experience I thought I was going to face. I used USAA car buying perk and was pu I was looking to get a new car and wasn't excited about the haggling experience I thought I was going to face. I used USAA car buying perk and was put in touch with Shayne. He was totally awesome and made my whole experience from trade-in to buying a car fabulous. I would totally recommend O'Donnell Honda for anyone looking for a painless experience. Ask for Shayne! More