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O'Donnell Honda
Ellicott City, MD
961 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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961 Reviews of O'Donnell Honda
May 09, 2016
Excellent Experience! This is my 3rd car from O'Donnell Honda and each time it gets better & better!.. From getting the price quote from Chris to picking out a vehicle with This is my 3rd car from O'Donnell Honda and each time it gets better & better!.. From getting the price quote from Chris to picking out a vehicle with Musa to wrapping up the deal with JT it was awesome!!!!... Before you go anywhere else stop by O'Donnell Honda...it will be one of the best choices you ever made! More
by T.L. Gray
Employees Worked With
Chris Councill
May 02, 2016
Typical bait and switch tactics... beware! Rude and shady dealer... beware what you are getting into. Only go here if you want to pay more. You get these attractive internet quotes from someone Rude and shady dealer... beware what you are getting into. Only go here if you want to pay more. You get these attractive internet quotes from someone who is hardly ever there or answers the phone, then when you go into the dealership they don't honor the quote or get you with other fees and add-ons. They lie to you on the quote saying they will beat any dealer offer by $500, which they NEVER honor. Even when they ask you to send them the other dealers quote. They lie via email and say anything just to get you in the door. Then they start playing sleazy games and saying how much they are 'losing' on the deal and 'selling below cost' to you. If you don't give in, they start becoming rude and arrogant and tell you to leave and go elsewhere. Waste of time dealership. They only play nice with you if they can swindle you into paying higher price for the car. I always find other dealers in MD much better then these guys. Even if you call and complain to the General Manager, they don't care. You don't even get an apology. I bought from Jim Coleman and Norris... much better experience. Don't waste your time and money with these guys. More
by bob4551
Employees Worked With
Ken Novak
April 28, 2016
Great ecperience Their service is excellent. They were prompt and their customer service is excellent. They are polite, the waiting room was clean. They had fruit, Their service is excellent. They were prompt and their customer service is excellent. They are polite, the waiting room was clean. They had fruit, coffee, newspapers, magazines and a flat screen tv. More
by BRW123
Employees Worked With
Kevin Puzniak
April 24, 2016
Perfect Fit Shayne Wilson was fantastic. He was ready for us before we walked into the showroom. He was thorough and efficient, making my daughters first car buyi Shayne Wilson was fantastic. He was ready for us before we walked into the showroom. He was thorough and efficient, making my daughters first car buying experience easy and comfortable. I would highly recommend Shayne and O'Donnell Honda to anyone. Thanks again. More
by Fit Mike 987
Employees Worked With
Shayne Wilson and J.T., Chris Councill
April 13, 2016
So Happy!!! This is my second Honda from O'Donnell and the experience was Great!!! I really appreciate Shayne Wilson for his assistance, he was really knowledgea This is my second Honda from O'Donnell and the experience was Great!!! I really appreciate Shayne Wilson for his assistance, he was really knowledgeable and made me very comfortable. Also J.T in financing was wonderful. Process went smooth. Thanks Shayne!! More
by Nurskey
Employees Worked With
Shayne Wilson, JT, Stephen Larkins (Service Dept)
April 03, 2016
Honda Accord Purchase We had a great experience with Joe Collins, our sales representative, and Jason Grunder, the financial representative. Everything went smoothly with We had a great experience with Joe Collins, our sales representative, and Jason Grunder, the financial representative. Everything went smoothly with their knowledge and efficiency. More
by starrenee1
Employees Worked With
Joe Collins and Jason Grunder
March 31, 2016
Excellent Sales Staff Received written quote for a 2016 Accord. At Dealer, everyone I interacted with was extremely helpful. Shayne Wilson was the best, thanks Shayne. Received written quote for a 2016 Accord. At Dealer, everyone I interacted with was extremely helpful. Shayne Wilson was the best, thanks Shayne. No surprises, everything in written offer matched to the penny and was an excellent deal. Overall, a great buying experience. This was my second purchase from Odonnell and won't be my last. More
by Dave Neeriemer
Employees Worked With
Shayne Wilson
March 24, 2016
Made Car Buying Easy I received an internet quote within 10 minutes of submitting a request. To my surprise, the quote was lower than the in-person quotes I "negotiated" I received an internet quote within 10 minutes of submitting a request. To my surprise, the quote was lower than the in-person quotes I "negotiated" at other dealers. Shortly after that I received a phone call to explain any questions I had about the quote. When I arrived at O'Donnell, I worked with Mike Garvey, who was fair, honest, and courteous. He honored the price we discussed on the phone and worked out a fair price for my trade. You can't go wrong with a Honda and you can't go wrong with O'Donnell Honda. More
by Happy Customer
Employees Worked With
Mike Garvey
March 20, 2016
Excellent buying experience I bought a 2016 Honda Accord at O'Donnell Honda in mid March and everything went very smoothly. I had a few phone conversations with Jerry Sommervill I bought a 2016 Honda Accord at O'Donnell Honda in mid March and everything went very smoothly. I had a few phone conversations with Jerry Sommerville (fleet manager) and we agreed on the total price before I went to the dealership to pick up my new vehicle. Jerry was very easy to work with, was very knowledgeable, and provided top-notch service with no pressure. I highly recommend O'Donnell Honda. More
by Mark
Employees Worked With
Jerry Sommerville
March 19, 2016
Great experience from start to finish! We came in to this dealership and met with Shayne. We had a variety of cars that we were interested in looking at initially. Shayne quickly grabbed We came in to this dealership and met with Shayne. We had a variety of cars that we were interested in looking at initially. Shayne quickly grabbed us the car we wanted off the lot, handed us the keys, and let us make our decisions without any pressure. We got exactly what we wanted two weeks later and were so pleased with the entire process. No haggling, no pressure. We walked away with two cars!! More
by Ann Greaves
Employees Worked With
Shayne
