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O'Steen Volkswagen

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.7
131 Reviews
Discover the go-to Volkswagen dealership in Jacksonville, FL, where VW enthusiasts trust for expert vehicle service on models that demand attention. While the VW brand is renowned for its spirited charm, if you haven't experienced a recent model, now is the time to witness the impressive changes! The entire lineup is packed with contemporary essentials like VW Car-Net. With our suite of smartphone connectivity features, you can effortlessly control your AC, heat, and more directly from your smartphone. Explore the Volkswagen Atlas for sale if you're new to the brand and seeking an excellent starting point. Continue scrolling for additional services and compelling reasons why O'Steen Volkswagen deserves a prime spot on your list.
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11401 Philips Hwy

Jacksonville, FL

32256

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Showing 131 reviews

February 29, 2024

The response time throughout the whole purchase process was horrible. It took 4 months for me to get my permanent license plates. Had I not written a letter to the GM/CEO, I would still be waiting. Would n More

by nb2024
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Chuck Wrye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Newton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

O'Steen Volkswagen responded

We apologies for the inconvenience caused by the out of state DMV we use to perform your tag work. Thank you for allowing us to be of service to you, we strive to give a 5-STAR experience each and every time. Thank you!

Helpful
February 28, 2024

It was a 10/10 experience I would recommend anyone to go there and buy a car. More

by mikehoff297
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 29, 2024 -

O'Steen Volkswagen responded

Thank you for taking the time to share with us your positive experience at O'Steen VW of Jacksonville! /MM

Helpful
February 27, 2024

Andy Strickland is the best asset Osteen VW has. Andy is my sales associate of choice; he is my go to professional when me and my family need a new car. As long as Andy is at Osteen VW in Jax, the More

by Jose R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 29, 2024 -

O'Steen Volkswagen responded

Jose, we are thrilled to hear that you had a great buying experience at O'Steen VW at Jacksonville. Andy is a wonderful sales professional and VW product expert. Thank you for trusting us for you new vehicle! /MM

Helpful
February 23, 2024

Scott Wilson was so wonderful to work with. He was professional and answered all of our questions. He made the buying process smooth and we are so happy with our purchase. Thank you for all o More

by girlcop951
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Wilson
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Feb 29, 2024 -

O'Steen Volkswagen responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Scott Wilson provided you with excellent service and made your buying process smooth and enjoyable. /MM

Helpful
February 15, 2024

Warm place, everyone is welcoming you, I bought 2 cars there because they treat you as family More

by ilia.cikopana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Trice
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

O'Steen Volkswagen responded

Thank you very much for your kind words and for choosing our dealership for not just one, but two car purchases! We're thrilled to hear that you felt welcomed and valued during your visits with us. Treating our customers like family is at the heart of what we do, and it's wonderful to know that you experienced that firsthand. -MM

Helpful
February 15, 2024

Ridiculous dealership. I called the dealership 5th time in a row, operator, service and sales department keeps on hanging up the call!!! Is this how you treat your customer More

by MD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
operator/receptionist
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Feb 20, 2024 -

O'Steen Volkswagen responded

We appreciate you reaching out to us. apparently, we must be having phone issues and have reached out to the phone carrier to make sure we did not have any other customers calls that didn't get answered. Please call General manager Chuck Wrye at (904) 322-5100 Ext. 1205 at your earliest convenance so that we can address any concerns you have. Thank you.

Helpful
February 10, 2024

Excellent interaction. Car buying process way honest and easy. Will gladly purchase form this dealership again. More

by C.GRAVLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Trice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

O'Steen Volkswagen responded

Thank you again for choosing O'Steen Volkswagen, and we hope to have the opportunity to serve you again in the future. If you have any further questions or concerns, please don't hesitate to reach out to us directly. -MM

Helpful
February 06, 2024

All the staff are very helpful and on point I will always recommend O’Steen VW dealership to all my friends and family More

by SANTIGERS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Trice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

O'Steen Volkswagen responded

Thank you so much!

Helpful
January 24, 2024

All the staff are very helpful and on point I will always recommend O’Steen VW dealership to all my friends and family More

by marianbadoiu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

O'Steen Volkswagen responded

Thank you so much for taking the time to share your positive experience with us at O'Steen VW dealership! We are thrilled to hear that our staff was helpful and on point during your visit. -MM

Helpful
January 18, 2024

Great interaction and was able to get in and out in under 2 hours. Will continue buying from Osteen!! A++ More

by SEANBOTT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Trice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

O'Steen Volkswagen responded

Sean, Customer satisfaction is our top priority, and we're delighted to have earned your trust. We appreciate your loyalty and look forward to serving you again in the future. If you ever have any questions or need assistance, feel free to reach out. Thank you for choosing Osteen, and we truly value your business! -MM

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