Ocean Auto Sales

They never returned the answer or returned the email that was sent twice. I couldn't recommend anything because I never conversed with them was sent twice. I couldn't recommend anything because I never conversed with them More

Worst car buying experience ever . Worst customer service experience as well. We were yelled at and eventually had to call the cops to get the owner of Ocean Auto Sales to cooperate. . Worst customer service experience as well. We were yelled at and eventually had to call the cops to get the owner of Ocean Auto Sales to cooperate. In the end we were shorted $800 for a car they illegally sold to us in the first place. We know that buying a used car can be a hit or miss on weather you get a good car but what we didn't prepare ourselves for was dealing with a dishonest salesman and the useless warranty they sold us. First red flag: When we bought the car we were told by Kent L. "You could practically rebuild the engine with this warranty." In the moment, it was comforting to us to know that the warranty should cover anything wrong with the car. Second red flag: Minutes after buying the car we removed the price sticker on the windshield which revealed a huge crack. Again, we realize buying a used car comes with issues like this, but we didn't really appreciate the fact that they didn't tell us about it beforehand. The Issues: Two days after we bought the car we were told by two different mechanics that it needed a new engine because it had rod knock. We spoke with the warranty people who came out and examined the car and came to the conclusion this was a pre-existing condition and that they would not be covering the repairs needed. Not only did we spend almost 10K on the car but we have to spend an extra 3.5K to get it fixed. This began our 2 week ordeal with Ocean Auto Sales and a story too long for a yelp review... Long story short, we were sold a car that did not have a current smog certificate so even though we bought it we would not be able to register it in our name until it did. In the state of CA, when transferring titles to a new name, you need to provide the buyer with a smog certificate that was dated within the last 90 days. This was not given to us. Because of this, Ocean Auto Sales gave us 2 options. We could take $1500 to go towards a new engine or we could return the car for a $500 restocking fee. We chose to return the car. We drove the hour it took to get back to Ocean Auto, used our own AAA trip to get the car back (we were told by the mechanics it was not safe to drive it) only to find out that Wally was charging us an extra $300 to return the car (a total of $800). When we commented that he had JUST told us on the phone $500, we were yelled at. Wally even lifted up his shirt to reveal a scar on his chest and he told us "people like you did this to me." I was there with my husband and 3 month old baby when he did this. At this point we did not feel safe. Wally kept going from his office, to the desk we were at threatening to cut the deal - unless we paid the extra $300. At this point, for our safety, and sanity (he was yelling a lot) we decided to sign the paper, grab the check and leave. I wish it ended here but it doesn't! Wally refused to give us a copy of the paper we had just signed. We would not leave until we got a copy of the paper. He tried to lock us out of the building, and he eventually grabbed the paper and drove off with it. This is where I called the cops. I informed Kent (his partner) that the cops were on the way (remember Wally drove off?) well, Wally came back pretty quickly after that and gave us what we wanted. I can tell you we learned a lot from this ordeal. The thing I'm most upset about though was the way he treated me and my husband. Not to mention my 3 month old that was present! Among the various things he yelled at us, he called us "entitled kids whose parents didn't teach us how to take responsibility." Says the man who just nearly took of his shirt and yelled at us to get what he wanted. Needless to say, we will not be doing business with Ocean Auto Sales and I hope for your sanity that you don't either!! More

WORST DEALERSHIP EVER!!!! I wouldn't recommend them to my worst enemy worst dealership ever!!!!!!! They con artist and they all are liars one person tell you one thing and one I wouldn't recommend them to my worst enemy worst dealership ever!!!!!!! They con artist and they all are liars one person tell you one thing and one tell you another!!! More