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Ocean Cadillac - Service Center

Miami, FL

4.3
350 Reviews

350 Reviews of Ocean Cadillac - Service Center

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April 10, 2024

Iam from montreal canada i had a seat problem that left the seat too straight and my return would have been very hard Orlando took my car in Could not fix it in time Asked the mechanic to try to move More

by JGIRARD40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando 1 million stars
Apr 10, 2024 -

Ocean Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 10, 2024

Quick and reliable service I can count with a very busy life. Orlando is always friendly and accessible. More

by nparra88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Apr 10, 2024 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 05, 2024

The best service, see Jason Raffo. PERIOD! This GUY REALLY this knows his stuff...and knows his way around warranty companies. More

by Tyliv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Raffo
Apr 07, 2024 -

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Jason here at Ocean Cadillac. We appreciate your business and hope to see you again soon!

April 02, 2024

Cadillac is always the best choice to get his oil change and verification on his car to make sure that he is safe when driving his vehicle thank you for your courteous employee have a great day Camille Burn More

by CAMILLEBURNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Camille, and we are thrilled that you found your experience with us here at Ocean Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else.

April 02, 2024

This is an excellent dealership. They were able to diagnose and resolve an engine issue that another dealership was unable to resolve. The service manager Jimmy Is very knowledgeable More

by LSCHIAFFINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jimmy delivered such a great experience!

April 01, 2024

I have a 2023 Hummer. I requested the service department to pick up the vehicle and give me a loaner car. I was told the vehicle would be picked up at 8:00 today. The driv More

by robert
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Ocean Cadillac responded

Robert, we are sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 30, 2024

Adriana is one the best Service Advisor you have working for your company.. She understands the client request and needs. More

by RAJNEEL.CONHYEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lombrozo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2024 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Adriana met your expectations. Thank you again for choosing Ocean Cadillac, we look forward to having you as one of our valued customers for many more years to come!

March 15, 2024

It's a five-star dealer. Jason is a professional adviser, and I'm looking forward to my next appointment. Best regards J-Pierre Blais More

by PIERREBLAIS55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2024 -

Ocean Cadillac responded

It's great to hear that we were able to help you out, Pierre. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

March 15, 2024

She did a great job this time. She was well prepared for so I didn't have wait when I dropped off and had it waiting on the ramp when I returned to pick up my car. More

by Dwcop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2024 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.

March 13, 2024

After I reciv the car brake and computer down almos I kill my self I need cancel the lease no one make solution brand new car 2024? Sell manager no answer my call More

by Leila barkoczi
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Víctor lopez
Mar 16, 2024 -

Ocean Cadillac responded

We're sorry that you didn't have a completely satisfying experience, Leila. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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