Jimmy Pena
Jimmy Pena at Ocean Cadillac
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Jimmy Pena

Service Director

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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4.5
86 Reviews
4.5

86 Reviews

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86 Reviews of Jimmy Pena

April 25, 2024

Dealership Rating
Employee Rating

Employees fill cafe lounge instead of working on vehicles. My oil change took 3 hours. Very nice facility but would get more accomplished with shorter wait times if the employees work rather than si More

by Lrpi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adriana Molina

Apr 29, 2024

Ocean Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 24, 2024

Dealership Rating
Employee Rating

Muy bien muy atentos todos Lo recomiendo 👍 y muy confiable seguros y empaticos. Muchas gracias 😘 More

by ESCUDEROLEANNYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

Apr 24, 2024

Ocean Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 16, 2024

Dealership Rating
Employee Rating

Calidad,puntualidad y experiencia. Excelente atención y información detalladamente.Confianza de un buen desarrollo del trabajo con honestidad. More

by IZQUIERDO.ELIZABETH205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2024

Ocean Cadillac responded

Elizabeth, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jimmy and our team. Please don't hesitate to let us know if we can be of further assistance.

April 02, 2024

Dealership Rating
Employee Rating

Cadillac is always the best choice to get his oil change and verification on his car to make sure that he is safe when driving his vehicle thank you for your courteous employee have a great day Camille Burn More

by CAMILLEBURNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

Apr 02, 2024

Ocean Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Camille, and we are thrilled that you found your experience with us here at Ocean Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else.

April 02, 2024

Dealership Rating
Employee Rating

This is an excellent dealership. They were able to diagnose and resolve an engine issue that another dealership was unable to resolve. The service manager Jimmy Is very knowledgeable More

by LSCHIAFFINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2024

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jimmy delivered such a great experience!

February 29, 2024

Dealership Rating
Employee Rating

As alway, Jason took excellent care of me. I appreciate his good help. The entire team is helpful. More

by randy68
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Rafo

Feb 29, 2024

Ocean Cadillac responded

Randy, Thanks for sharing about your experience with Ocean Cadillac. Jason and our team appreciate your business and hope to see you again soon!

February 26, 2024

Dealership Rating
Employee Rating

Very courteous personnel, fast service and amazing service, they answered all questions that I had More

by SATTARISAMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

Feb 27, 2024

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

February 12, 2024

Dealership Rating
Employee Rating

Very polite and professional people. Was very fast maintenance.The time is very important for me. Thank you More

by Boev,Lyubo
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

Feb 12, 2024

Ocean Cadillac responded

Thank you, Lyubo, for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

February 10, 2024

Dealership Rating
Employee Rating

They were efficient and professional. Rep was good at getting me a car to go home and arranging to have the car delivered. More

by vnichols214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2024

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 06, 2024

Dealership Rating
Employee Rating

Outstanding, timely, and professional overall experience with exceptional customer service provided throughout my service appointment. More

by Adrian9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2024

Ocean Cadillac responded

Adrian, Thanks for sharing about your experience with Ocean Cadillac. Jimmy and our service team appreciate your business and hope to see you again soon!

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